D.Franklin Reviews

2.0 Rating 303 Reviews

23 %

of reviewers recommend D.Franklin

Company Reviews

Questions

Metrics

2.0

Based on 303 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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How is D.Franklin returns process?

Helpful Report

(2 weeks ago)

Greater than 97% of reviewers feedback is D.Franklin returns process could be better.

Helpful Report

(2 weeks ago)

0.00%

Industry Average

“ DO NOT BUY!! Glasses are very poor quality and do not reflect the price. The 2 for 1 deal is a scam as they always offer it and they will give you one pair of sunglasses that are plastic. The glasses are too small, wonky and poorly made with a low finish. Shipping cost is very expensive and returns policy is rubbish. I would definitely not buy from these ever again and would advise anyone else to do the same. ”

- Anonymous

“ Returns to Spain, why? 12 EUR Shipping Can not recommend it. ”

- Dominik

D.Franklin Reviews

Returns - Difficult