D.Franklin Reviews

1.9 Rating 344 Reviews

21 %

of reviewers recommend D.Franklin

Company Reviews

Questions

Metrics

1.9

Based on 344 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How do I contact D.Franklin?

Helpful Report

(3 weeks ago)

You can contact D.Franklin by Email, Live Chat and Telephone.

Helpful Report

(3 weeks ago)

60.61%

Industry Average

“ They do fit somewhat small (like other reviews said), so it is probably recommendable to buy one size larger dan usual However I chose to get updated about Asendia shipping/tracking updates (the postal service), but this stopped after only one message. ”

- Anonymous

“ Found the brand in an advertisement in instagram. Really liked the boots there and ordered one pair of Nordic fur Black. The customer service team were really helpful when my tracking number was not active and gave me an active one. The boots came this morning and are PERFECT!!! Will definitely order from them a second time! ”

- Anna

“ I love all your products. especially his sunglasses. Fast service and no problems. ”

- Marta

D.Franklin Reviews

Customer Service - Average