D.Franklin Reviews

2.0 Rating 302 Reviews

24 %

of reviewers recommend D.Franklin

Company Reviews

Questions

Metrics

2.0

Based on 302 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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How do I contact D.Franklin?

Helpful Report

(1 week ago)

You can contact D.Franklin by Email, Live Chat and Telephone.

Helpful Report

(1 week ago)

56.25%

Industry Average

“ “ I didn’t even receive my order yet ( I placed order on 5th or December and today is 9th of January ) and I am having such poor customer service support that I am shocked! If you ever have a real issue or questions they are sending out automatic machine answers to everyone that are exactly the same !!!!!! I have no answer since 3 weeks ! They took my money and never heard back! Don’t buy from those thief’s!!!!! ”

- Katie

“ DO NOT BUY FROM THIS STORE AND THIS WEBSITE! Very disappointed. I order 29.11. 2 pair of boots and I still did not get it. It's past a month!!!! Customer service is very bad!! I will never buy anything from this website!! ”

- Tatjana

“ DFranklin should improve and strengthen customer service. ”

- Valérie Mikešová

D.Franklin Reviews

Customer Service - Average