D.Franklin Reviews

1.8 Rating 359 Reviews

20 %

of reviewers recommend D.Franklin

Company Reviews

Questions

Metrics

1.8

Based on 359 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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Does D.Franklin deliver on time?

Helpful Report

(1 month ago)

Greater than 34% of reviewers feedback is D.Franklin normally delivers on time.

Helpful Report

(1 month ago)

50.00%

Industry Average

“ I ordered slippers for daughters Xmas present was informed regularly about delivery date, every thing fine until Royal Mail delivered the slippers to the wrong address. ”

- Barbara gordon

D.Franklin Reviews

Delivery - Average