D.Franklin Reviews

1.9 Rating 344 Reviews

21 %

of reviewers recommend D.Franklin

Company Reviews

Questions

Metrics

1.9

Based on 344 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How quickly does D.Franklin resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 72% of reviewers feedback is D.Franklin takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

60.61%

Industry Average

“ I'm not to put positive reviews because the logical thing is that you pay to give you a good service, but in this case I have done because of the high quality of the product and the good quality of customer service 👌🏼👌🏼 Good job D.Franklin ”

- Carlos Rioja

“ Great products and customer service! I ordered from their website and I totally recommend it. ”

- Helena Garcia

“ Great brand and great service. I bought sunglasses, and a watch. ”

- M.p.perez

D.Franklin Reviews

Customer Service - Average