D.Franklin Reviews

1.9 Rating 347 Reviews

21 %

of reviewers recommend D.Franklin

Company Reviews

Questions

Metrics

1.9

Based on 347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does D.Franklin take to deliver?

Helpful Report

(1 week ago)

D.Franklin normally delivers over 7 Days.

Helpful Report

(1 week ago)

56.25%

Industry Average

“ Paid for and processed 2 pairs of shades with the "Buy 2 get 1 Free" promotion. Only received confirmation and delivery of 1 pair. The worst part is customer service takes at least a week to respond given you only have 14 days to request a return. ”

- Anonymous

“ I ordered slippers for daughters Xmas present was informed regularly about delivery date, every thing fine until Royal Mail delivered the slippers to the wrong address. ”

- Barbara gordon

“ They never deliver! They send mails that they send money back or that there is a problem with the delivery but they never send anything! Do not buy!!!!! ”

- M braker

D.Franklin Reviews

Delivery - Average