D.Franklin Reviews

2.0 Rating 303 Reviews

23 %

of reviewers recommend D.Franklin

Company Reviews

Questions

Metrics

2.0

Based on 303 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does D.Franklin take to deliver?

Helpful Report

(2 weeks ago)

D.Franklin normally delivers over 7 Days.

Helpful Report

(2 weeks ago)

52.94%

Industry Average

“ DO NOT BUY FROM THIS SHAM OF A COMPANY!!! Had to return boots to Spain from the UK at my own cost, now UPS are stating D Franklin are refusing delivery of the parcel and UPS are going to charge me to send the item back to the UK!!! Totally disgusting service, email received is cryptic and no help whatsoever.. will be taking this further considering other people’s experiences this company should not be allowed to continue in this way! ”

- Esther

“ No delivery. Dont answer emails. Feels like fraud. ”

- Anders

“ I am a victim of this company. 1 month of the order and still no sign of delivery. Their customer service is dead, never replies. The more I read through other people’s comments, the more I angry I become. Such a shitt company. Never ever recommending this to anyonee. ”

- Bibek

D.Franklin Reviews

Delivery - Average