DHgate.com Reviews

1.4 Rating 979 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

Questions

Metrics

1.4

Based on 979 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does DHgate.com take to deliver?

Helpful Report

(1 week ago)

DHgate.com normally delivers over a month.

Helpful Report

(1 week ago)

50.00%

Industry Average

“ Lots of problems with unreliable sellers and very terrible customer support from DHGate. Delivery is usually a big problem as well. Any clothing sizing is usually a problem, never too big always far too small eg. I wear a XL , I ordered a 5X jacket , it had to be a medium. Overall if (?) there is a problem DHGate will not help you. ”

- Anonymous

“ Several weeks later, I have still not received my refund and therefore contacted the seller again who now claims that he has never received my return delivery. ”

- Anonymous

“ If you want to save a few bucks and are willing to wait forever for delivery (in my case 100 days), then get a defective or inadequate product and be told by their resolution center that they rule against you, then DHgate is the perfect place for you to patronize. I only got ripped off for $13 but you may want to go bigger. Good Luck ”

- gt0808

DHgate.com Reviews

Delivery - Average