DHgate.com Reviews

1.4 Rating 980 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

Questions

Metrics

1.4

Based on 980 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Does DHgate.com deliver on time?

Helpful Report

(3 weeks ago)

Greater than 21% of reviewers feedback is DHgate.com normally delivers on time.

Helpful Report

(3 weeks ago)

50.00%

Industry Average

“ Their system closed the sale and insisted that I did. They ended up releasing payment to seller(bestliner) without delivery of the item(9 months and counting). Customer service wasn't helpful and seller barely responds. Lost $90 USD. Don't use this app to shop. They will steal your hard earned money. ”

- Danny

DHgate.com Reviews

Delivery - Average