DHgate.com Reviews

1.4 Rating 979 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

Questions

Metrics

1.4

Based on 979 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact DHgate.com?

Helpful Report

(2 days ago)

You can contact DHgate.com by Live Chat, Email and Telephone.

Helpful Report

(2 days ago)

55.56%

Industry Average

“ I purchased a Luis Vuitton purse from toplvbag789. I didn’t even have it a month before it started falling apart. The corners are peeling and the inside is fraying. I contacted the seller and sent them pictures of the damage and they refused to do anything. They said there purses are good quality and refused my refund. Customer service is horrible. ”

- Kcathey33

“ Tried getting to DHgate service department said I had to get my email verified first but system won't let me do that. ”

- Jerry

“ Got scammed with a fake products and the customer service took the side of the seller and helped him to scam buyers ”

- Anonymous

DHgate.com Reviews

Customer Service - Average