DHgate.com Reviews

1.4 Rating 977 Reviews
8 %
of reviewers recommend DHgate.com
1.4
Based on 977 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Get Answers to Your Questions
Ask a question and get answers from people who are customers of DHgate.com.
How quickly does DHgate.com resolve customer queries?
(1 week ago)
Greater than 55% of reviewers feedback is DHgate.com takes over a week to resolve customer queries.
(1 week ago)
C-
55.56%
Industry Average
Do not buy here. It is not save. If your package does not arrive the seller won’t help you and the customer service will make excuses for not paying you. You will list your money.
- Anonymous
Don't wasted your time and money here, some of the seller cheating their customers, you don't get what you see, and customer service was from China and horrible, they protect the sellers to cheating you, they don't let you return and refund because order canceled mean DHGate get nothing, customer service try to set up the buyers, there are no way to return for refund. Save your money to buy the real one!
- Joe
Terrible service from customer service and vendors. Items I ordered never made it. And in there system it showed items being returned to sender mid delivery . I was informed I couldn't get replacement or get shoes sent back out. Terrible experience
- SEBASTIAN BENFERT PRICE