DHgate.com Reviews

1.4 Rating 977 Reviews
8 %
of reviewers recommend DHgate.com
1.4
Based on 977 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Get Answers to Your Questions
Ask a question and get answers from people who are customers of DHgate.com.
How does DHgate.com deliver?
(1 week ago)
DHgate.com delivers items by Postal Service and Courier.
(1 week ago)
D

Delivery - Average

50.00%
Industry Average
I ordered over $70 in fleece blankwts & needed them in a reasonable time. Several days after my order I got an email saying DHgate.com was delaying my delivery because it wasn't priority. It is 3 weeks later, they said it was shipped 1 week ago, still haven't gotten my order & had to go to wal mart to buy more fleece blankeys because I still haven't gotten my order. WILL NOT ORDER ANYTHING from DHGate again.
- Anonymous
Long delivery waits, wrong items sent, no items sent but charged, no customer service from DHGate or their sellers,shoddy made items, sizes are nowhere near accuracy. By far the customer service is a huge issue, do yourself a favour and shop anywhere else
- Anonymous
Awful experience too! Found e-scooters on DHgate, ad were saying EU stcok, delivery 7-14 days.
- Din