“This company deserves less than a star for their terrible service. I do not recommend to anyone looking for a good ferry experience. Their customer service is even worse. They have such incompetent staff like Denise and "his manager". I've lost out on so much because of their lack of inefficiency and running of a terrible service. Don't say I didn't warn you guys. What a scam!!!”
“Would highly recommend against using this company. We paid $88 Cdn for a sailing in Oct, which included an $11 Cancel For Any Reason option. We had to cancel our sailing shortly after booking it and received a refund of $67 Cdn. We were then informed that they do not refund certain fees, of which we would have seen if we read the terms and conditions on their website. Nowhere on my receipt, or email acknowledgement, was this mentioned. Direct Ferries will retain approx 25% of your ticket cost if you cancel, even if you pay extra for a cancel anytime option.”
“As with other countess reviews vocalising their concerns with how they operate, in particularly when there are issues with bookings and their service. I have experienced the same. My mistake for not checking customer reviews/experiences before booking
Always go directly with the ferry company”
“NEVER NEVER AGAIN ! FERRY DIRECT IS THE WORST AGENT I HAVE EVER DEAL WITH.LOST MONEY ,CUSTOMER SERVICE IS NIGHTMARE ,ANSWERING REQUEATS TAKING AGES AND NOT SOLVING A PROBLEM .I HAD TO BUY NEW TICKET VIA OTHER FERRY COMPANY .STRESS THEY SERVE ME IN MAJOR.I AM IN TOUCH WIT MY SOLICITOR ,WILL BE CLAMING MONEY BACK TOGETHER WITH RECOMPENSATION FOR ALL I WENT TROUHG”
“This company do not reply to questions and clearly have NO customer service at all - just a fake online persona called 'Laura'. Never, ever use this outfit.”
“We book a trip to Corsica via Direct Ferries. In the booking it states that we booked 4 beds, but we had to sleep on the floor and chairs as there were no cabins available. Apparently, this was the same for our return trip. So I treed to rebook this to another ferry. But Diect Ferries were too slow to arrange this as they can only be reached via (AI bot) chat function, and while waiting my refund payment declined to almost zero. I recommend everybody to check your best trip and book your trip directly with the operator. Much better service, fair treatment and less expensive”
“I have tried several times via chat, several times via email and several times online to amend my booking through direct ferries. All to no avail. Your customer service is beyond poor and response times interminable. I have paid £185.00 and an added £72 amendment fee (for the WRONG amendment) not to mention our last booking for a ferry sailing with you was unsuccessful also. Terrible service. Terrible company. And still no one cares to respond.”
“The directions on app is not the right location to catch ferry in port of Mallorca, Palma. I had to take taxi to catch the boat in different locations. I had to pay 19 Euro extra for taxi ride.”
“I paid 194 for a booking but unfortunately the ferry canceled due to bad weather and they only refunded me 94 euros.
This is a fraud company making money like this and not giving customers money back. Never book from direct ferries.”
“hanno annullato il battello per skopelos, mai rimborsato.
L'assistenza clienti non risponde, in una delle 10 email che ho mandato mi hanno risposto dicendo che mi hanno offerto una sistemazione temporanea nell'attesa di prendere il prossimo battello.
Non è assolutamente vero.
Ho dovuto pagare il prossimo battello a spese mie senza ricevere nessuna assistenza dal personale.
Assolutamente non raccomandabile questa compagnia, oltre ad annullare il battello non ho ricevuto nemmeno il rimborso pagando oltretutto un'assicurazione per i rimborsi. Mai piu'”
“Booked myself mum and wife onto p&o Cairnryan to Belfast for 11th till 13th with car cost £384 return but Monday night there my mother-in-law got rushed into hospital and caught an infection and passed away as her organs shut down so had to cancel trip with hotel ect but this company direct ferry's never gave me my refund said because it's not the person's on the ticket that died should still be ok to go !!! One horrible horrible company will never book again with them money grabbing b......s”
“They ruined the First week of my holiday. Had to argue with them (their automatic robot answering machine) for three weeks to get my money back. Three different staff agreed to do it, but nothing happened before I threatened them with the police. I will never ever deal with them again.
You can't phone them and talk to a real person. Their tickets are twice as expensive as buying them at the ferry company.
Stay AWAY from them !!”
“I booked ferry tickets for 3 adults and 2 children. While the outbound journey was booked for everyone, the inbound only allowed booking for the adults. Despite this issue being solely with the inbound trip, we were not permitted to board the outbound ferry because the QR code showed an error due to the mismatch in passenger count between the inbound and outbound tickets. There was no contact number available to resolve the issue, and communicating via chat was extremely frustrating, with a response time of 10 to 15 minutes for each query. It took two hours to sort everything out, causing a great deal of stress with little kids waiting for that long just before our holiday. We will never book with Direct Ferries again.”
