“What a bunch of con artists!
Was due to sail on a 14:30 crossing from hook of holland to harwich. Due to a delayed flight from Croatia to Amsterdam I couldn't get to the ferry port until 14:00 which is half hour after check in closes. Due to no inbound phone lines.my only option is to use the online chat facility. I explained the situation and was told late check in was absolutely not an option and my only option was to reschedule to the night crossing at an additional charge of £61.50.
On arrival to the ferry port I was ushered urgently to the check in desk and told I was allowed to check in and sail on the originally booked crossing of which I'm grateful for but since I didn't sail on the later crossing I feel I should be entitled to a refund but the company says no.
I will never book with this company again, I will never recommend them and if anything I will recommend people do not use this cowboy company.”
“Never use this service.
They offer an amendment service that doesn't work.
Then when you contact customer service, they advise you cant, however when contacting the actual ferry company, they advise that direct ferries has to do this. They then ignore your emails.
Their cancellation policy on their website advises that if you request a cancellation, they will advise you how much you will be refunded to ensure you want to proceed.
They didnt do that. They just cancelled my ticket and I lost almost $40 and have no ticket now.
Any attempts to explain or reason with them only ended in them making countless excuses about refunds and different types. Cheats!!”
“hi everyone.... i booked a 3 day promo trip to france.
BUT .... i asked them can i change my outbound date and still return on the promo return as planned. As i wanted to go a day earlier .. after 3 days they said i cant as i would have to cancel the return aswell even though i was coming back on that ferry.. i even said i would pay the difference. so really unhappy to them saying i would have to pay twice for the same return eerrrrrrrrrr”
“This was originally due at 02:45am. We received a text at 19:45 to advise of a delay.
No further communication received since.
We arrived at Pembroke at 2:45 and had to wait passed 4:30, yet text said last check in was at 4:30, for the people who had been sat in the booth for a good 40-50 mins quite literally with their feet on the desk. Again no communication.
We were then left in our vehicles with not a word from any staff and no updates to when we may depart. We are travelling with 2 dogs and didn’t know when/if to feed them/walk them etc.
We only got to board at gone 8am. No staff on board with any hint of customer service to raise concerns to.
Not only was the ship NOT the one that was on our booking confirmation I was very unhappy to have to leave my car and dogs almost outside to the elements.
I’m just glad Stenna Lines are operating for the return journey.
Sent 2 emails and no contact number and no reply - Will have to probably do indemnity claim due to lack of response etc”
“I booked a ticket and paid through without insurance because I knew I am going at this time. But that’s not the point, the application add an other ticket when I was looking before, it saved it and put it through the booking I did. I paid for the unwanted ticket £165 and the customer service told me they can’t refund me. The app is simple but DOUBLE CHECK before you paid et get fooled like me.”
“Very bad company it’s a scam after a few minutes I tried to reschedule the trip the price was kept on increasing very bad company o will never have to do with them again ever in my life and breathe suggest this company to my friends and family”
“Made a booking, paid an insurance in case of cancellation or amendment. Changed the date, then was asked for an extra £51.75. I went direct to the ferry company and was given a price approximately the same minus the £51.75! What’s the point of the insurance?”
“No phone number to three days to respond to my email I gave them a wrong email address but but corrected it my sending the correct email address but took them 3 days to respond. Don’t give someone your money if you can’t communicate with them. I will never use them again.”
“MALA EXPERIENCIA
HOLA DIRECT FERRIES SOY DAVID
CON RECLAMO DFP165132326.
LLAME A NLG FERRIES PORQUE DIAS PREVIOS ME CANCELARON EL VIAJE EN FERRIE (CANCELACIÓN DE RESERVA), LLAMÉ A NGL POR LA FECHA Y HORA DEL 23 DE SEPTIEMBRE 2023, Y ME DIJERON QUE EFECTIVAMENTE SE HABIA CANCELADO EL VIAJE A ESA HORA Y FECHA DEL FERRIE. POR ELLO PIDO QUE ME DEVUELVAN MI DINERO.
NO RECOMIENDO ESTA EMPRESA COBRA 3 EUROS DE MÁS LES SUGIERO IR MEJOR A LAS TAQUILLAS PRESNCIALMENTE.
UNA ESTAFA. UNA PENA.
TICKET #2586955”
“ABSOLUTELY DON NOT BOOK THROUGH DIRECT FERRIES.
asking to cancel you trip for a refund is nonexistent.
Asking to change your time they make you pay more money
WHEN I ASKED FOR THE CHANGE AND TOLD THEM WHAT TIME MY FERRY FROM SORRONTO WAS GETTING INTO NAPLES THEY GAVE ME ANOTHER TIME THAT WOULDNT WORK AND TOOK AND EXYRA $43.
The woman at the caremar desk in ischia wouldn’t give me husband out tickets even tho he was showing the confirmation.
I had to beg 5 mins before the ferry to get my tickets and run to make it
NEVER BOOK WITH THESE PEOPLE”
“Don’t use this company they still your money. They advertise one price and after you paid a your realise more money is taken from your credit card.
Don’t use tham”
“DFPV164074875
Dear Sir/Madan,
To best honest I’m very disappointed with this situation, as you can see in my Attachment document, I booked my trip in 17 August 2023 and then suddenly my trip got cancel due to online technical issue and unable to confirm the booking. I already speak with few of Your CS at first he said the money will be refunded 3-5 days and I wait for 1 weeks and I checked with my bank account and there’s not I got from you, 2nd CS says you guys haven’t sent the money and I have to wait for another 10 days and until now which I wait for almost 1 month and half, I haven’t get any refund from you ( I already Checked to my bank account, they haven’t get anything from you ) does anyone can help me to refund the money. I really need it for support my family.
Please respond.Thank you very much”
