“I booked a ferry in Italy via Direct Ferries. Tried to add a cabin to my booking around 1 week before the sail. I have received no response from Direct whatsoever...”
“Literally stole our money
We gave them 32 days notice of cancellation. There policy is 28 days.
They tried to offer us half the money which I didn’t accept as that’s not there policy. Then they just took all our money and refused to give us any refund.”
“Booked a Moby Dick ferry from Genova to Olbia and back.
Worst ferries in my life - no places to properly sit (people were sleeping on the floor), the temperature is as cold as in a refrigerator and the lights as bright as in an interrogation room. And this on a NIGHT ferry! Boarding and de-boarding highly chaotic. No surprise the ferries were always late (one hour to over two hours).
And in case of problems, Moby blames it on DirectFerries and DirectFerries blames it on Moby...classical case of diffused (ir)responsibility at the expense of the customer.
If you want to severely torpedo your Sardegna vacation, go on-board Moby Dick. If not then stay away.”
“! DO NOT, UNDER ANY CIRCUMSTANCES, BOOK A TRIP WITH DIRECTFERRIES ! They are the worst customer experience I’ve ever had and their selling techniques are illegal and immoral! They sold me 250€ of fake tickets (wrong price / wrong time of arrival), left me struggling with their operators who, as a matter of fact wouldn’t let us onboard my wife and I without paying overcost, and then Direct Ferries told me to go screw myself when I simply asked them for the refund of this overcost, even though I had attached to my claim all documents and proofs. BOOK DIRECTLY ON THEIR OPERATORS’ WEBSITE (https://www.fredolsen.es/en, https://www.navieraarmas.com/en/ etc…), THIS WAY IT’S CHEAPER AS YOU DON’T PAY FEES TO DIRECT FERRIES, BUT YOU ALSO MAKE SURE TO NOT FACE THIS PROBLEM. Their customer service, Daniele S, David B, Timesha Mattin, are also very insulting and dishonest. Their technique is abusive as they get you a different helpless person answering each time, this way you have to explain over and over the same situation until you get so exhausted psychologically that you give up. I never did write this kind of things but this time it was too much, I had to warn you from them...”
“Do not book with them. Scammers with no real customer service. You won't be able to get hold of them because their phone number on their website is for AA breakdown”
“Worst company ever, customer service is shocking! Left me stranded in Barcelona as I asked them to change my date and they didn’t do it. They then contacted me after about 50 emails, as no number in use for me to call. Told me I would have to pay! Horrific company and will never use them ever again! Wish I could give a 1 star!
You select a booking date and then they show you multiple dates so what you book is not what you asked the system for! Never know such an incompetent company! I will spend the next few weeks posting bad reviews everywhere so people aren’t scammed like me!”
“WARNING DO NOT USE DIRECT…
WARNING DO NOT USE DIRECT FERRIES!!!!!!!!
Try phoning them or even finding a phone number. If you cant contact don't use. I tried to alter a booking; site said error contact by phone. No number available.4 hours of searching later contacted Stena line direct to sort out my booking. Book direct with Stena exactly the same price much better service.
Direct Ferries if you want to answer this review post a working phone number or apology preferably both.
Again DO NOT USE”
