Direct Ferries Reviews

1.1 Rating 94 Reviews
1 %
of reviewers recommend Direct Ferries
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Phone:

08718 900 900

Location:

45 Great Sutton Street, London United Kingdom
EC1V 0DE

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Direct Ferries 1 star review on 25th October 2023
DAVID
Direct Ferries 1 star review on 9th June 2023
Elsa Silva
Direct Ferries 1 star review on 9th June 2023
Elsa Silva
Direct Ferries 1 star review on 9th June 2023
Elsa Silva
Direct Ferries 3 star review on 19th September 2022
John F
Direct Ferries 1 star review on 22nd April 2022
Anonymous
Anonymous
Anonymous  // 01/01/2019
The most upsetting run-around I've been given. been at going into its 3rd week now. They are playing games with a lot of money, constantly pass over your problem to someone else, give you the same excuses, and won't even find the opportunity, to be honest. Something deeply problematic is happening here, please just steer clear and book your ferries with the ferry companies instead.
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Posted 1 year ago
SCAM. They take your money, try to buy you a ticket and if they cant they say they will refund your money (for 15 days you always get the same polite reply "please allow 10 working days blablabla", but the money never arrives. Just go directly to the boat companies to buy your ticket :) It works fine!
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Posted 1 year ago
I am not sure why i have yet to receive my refund Booked tickets for 24th Feb, but system picked up wrong date on the 27th. I rebooted another business class far for 2, for the 28th, in trust i will get my refund. Until today the treatment is soooo bad; no response/just stall me.
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Posted 1 year ago
Direct Ferries is NOT LEGIT and ignores emails Direct Ferries will not reply to my 3 emails. They sent a cancellation notice to me about the Salerno-Amalfi route on Positano Jet. However, Positano Jet says that the INAG (booking) number from Direct Ferries is wrong (i.e. false). We booked 3 return tickets which cost us over 60 euros. Direct Ferries will not respond to my requests for a refund. If a Direct Ferries representative is reading this, please check your email and refund me. I will correct this review if that happens. Otherwise, to all future customers looking at booking with Direct Ferries, DO NOT WASTE YOUR MONEY.
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Posted 1 year ago
Direct Ferries Booking DFP157517566, Destination Gotland Booking 10190907 Never ever use Direct Ferries, it is robbery in broad daylight. They have just sold me a return ticket with Destination Gotland for 4580,74 SEK, and then at Destination Gotland bought the same ticket for 2574,00 SEK. For a simple booking they charge 2006,74 SEK for themselves. This is a profit of 80%. For the cheapest journey without meals, cabin, reserved seats or cancellation. I will fight for my money to the last krone. Never ever use Direct Ferries!
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Posted 1 year ago
I've been emailing them for the last 12 days trying to rebook our ferry (we paid for an amenable booking). They just emailed me back saying that the "booking has expired".
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Posted 1 year ago
Simply avoid DF service. Booked a ticket and for ferry from Ao Nang to Koh Jum and paid by credit card. Got an SMS with the booking reference but no Email confirmation. When I tried to contact DF this was not possible as the reference number was unknown.
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Posted 1 year ago
I booked a ticket from Wellington to Picton. At the time I didn't know exactly what car I would be driving (it would depend on the rental company) but according to their website that would not be a problem as I would be able to amend it when I have the car available. When I received the car and tried to amend the particulars in their website they replied that the amendment was not possible. I contacted the operator and could get a ticket for the same day and time as my original one. Then I asked for a cancelation of the ticket with DirectFerries (according to their website that would be possible for a fee). They replied that cancelation was not possible (even after I insisted that according to their website it was possible). So I got ripped of of the value of the ticket... My strong advise: DO NOT DEAL WITH THIS COMPANY - IT'S A SCAM.
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Posted 1 year ago
HORRIBLE EXPERIENCE Needed to change my sailing Needed to change my sailing date No phone number & No possibility to call Not even an emergency number... Nothing !! Contact portal on website not working at all. No email. Contacted Brittany ferries to obtain email. Emailed them .NO REPLY !! NO CUSTOMER SERVICE AT ALL !!! ABSOLUTELY HORRIBLE AND STRESSFUL. Now it's TOO LATE to change my booking. Have to spend HUNDREDS on ANOTHER TICKET directly from Brittany ferries YOU HAVE BEEN WARNED !!!
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Posted 1 year ago
I booked today but never got a ticket. The money was immediately debited from my bank account and 2 minutes later I received an email from the company that I didn't finish my reservation. I try to contact them for two hours. Impossible, Total SCAM
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Posted 1 year ago
A horrible company, they steal your money and write you off. They never answer mails and are ok impossible to contact. Stay away.
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Posted 1 year ago
This company are total rip off . Never ever deal with them again . Absolutely shocking treatment we changed original booking and they charged £43 for this to be told a week before due date to travel that the booking was not available and said they sent a email to say this . We never had a email . When asked to send us proof they only say the date and time they so say sent it . Absolute rubbish never had a email and we could not make another booking as they claim we missed the booking . Furious as they will not refund . I am so shocked at the comments about this company from others with sim problems. I hope karma bites them on the ass 😡😡
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Posted 1 year ago
awful company, charges higher than what u would pay directly with the ferry company. i booked business class and they booked economy class for me. Ended up going on an economy trip while paid business prices, some bs
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Posted 1 year ago
Clearly avoid this website if you don’t want to loose your money and time. I booked two tickets (for my uncle and me). The sealing has been cancelled. I asked for a reimbursement. They have reimbursed my uncle ticket and denied mine. No logic at all just want to take some money. And then they stopped answering my email and just kept my money. I will never use this site in my entire life.
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Posted 1 year ago
Direct Ferries ROBBED us. Direct Ferries ROBBED me! Straight up stole my money. On the 11th August, I booked a passage from Dover to Dunkirk for the 16th August. I triple checked the dates (!), yet after paying I received a confirmation for the 12th August, not the 16th. I then had to contact them, since my "booking was in less then 24 hours and could not be amended" manually. Of course, they don't have a phone number, only a support chat, which does not work at all. I finally got them to change my booking (of course for an additional fee). Instead of the 16th, they booked us onto a ferry on the 18th, forcing us to stay in the UK for two more days, causing additional expenses. Be that as it may, I was prepared to let that slide, since I was just happy with having resolved the issue. I got a booking confirmation from Direct Ferries, stating time and date of departure, the 18th August 2022. When we got to the port it turned out that nothing had been amended by DF. We were left with no other option except buying a new ticket for 149£, since they had messed it up. In total, they cost us those 149£ plus the original ticket price, plus amendment charges, plus the extra amount of money we needed for accommodation and food for the extra two days. When I texted them demanding a refund, at least for the second ticket we had to buy, I got an absolutely audacious reply, claiming that we hadn't showed up on the 12th and, thus, it was our fault for having to buy a new ticket, though they just hadn't changed our booking. I even sent them the changed booking confirmation they had sent me for the amended booking but haven't heard from them since. NEVER BOOK WITH DIRECT FERRIES. They ARE going to steal your money. If there is anyone who knows any trick to get my money back I would appreciate it so much! J. Haefele.
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Posted 1 year ago
AVOID, AVOID, AVOID, just read the other reviews. These clowns cost me an additional £155 due to their lying.
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Posted 1 year ago
Avoid this company IT'S A FRAUD!!!! I had to make a change to my booking, which they claim to be very easy to do through their website, and I never received a response!!! I had to end up buying a separate ticket directly with another ferry company, and I lost the money of the ticket I had bought with Direct Ferries. Their customer service is absolutely terrible. There is no phone number to call, and the people on the chat are not able to solve the problems. I am still waiting for feedback regarding my change request and a claim I issued. I WILL NEVER USE THIS COMPANY AGAIN AND ADVISE EVERYONE AGAINST IT!!!
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Posted 1 year ago
Total Fraud! TheTelephone number disactivated, no way to get in touch. The reservation number is no longer recognized since it was days ago, so the online form is not accepted. Keep away!!!
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Posted 1 year ago
Awful company. AVOID using them. You are better off using the ferry website directly so you have more control over your booking should you need to book a seat, food, or change or cancel your reservation. We learned this the hard way and it cost us over 600 euros!!! What a SCAM.
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Posted 1 year ago
They provided incorrect information and when I told them this meant I would have to cancel, they made it extremely difficult to do so and the cancellation fee kept increasing with each attempt I made. You should give an option for zero stars as that would be the only acceptable option in this case.
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Posted 1 year ago
Direct Ferries is rated 1.1 based on 94 reviews