“We booked a ferry ticket through Direct Ferries, accurately entering our car’s model and exact size. However, the Fast Ferries crew made us pay extra at the port, claiming our VW T4 was a minibus, even though it is officially registered as a private passenger car.
During our communication and checking my car papers, Direct Ferries first claimed I had selected the wrong category, then said I had entered incorrect dimensions (which were correct), and ultimately insisted there was no mistake on their side.
Unfortunately, this means that even if you enter the correct details, Direct Ferries cannot guarantee that the price you pay will be the final price at the port. I would advise other travelers with similar vehicles against using DirectFerries platform.”
“Fine when everything goes to plan, as it did the first few times I used them, but if there is a problem, you find out that the customer service that sits behind the website is slow, unhelpful and I got sent repeated incorrect information about my crossing which caused delays, concern and was impossible to speak to anyone at Direct Ferries who could tell me anything useful. I complained and they wore me down - I gave up fighting in the end so will never use them again. Not worth the cost saving when you would rather have peace of mind should there be an issue with your booked ferry service.”
“Direct ferry is one of the bad ferry services in Dover and Calais port. I booked sailing Dover/ Calais- Dover return sailing. Then I contacted with them to amend my sailing. They send me link to pay an additional fee £40 with 6 hours. The day of travel they contact us to pay another extra additional fee £36 to pay. I refused to pay extra additional fee and they send me cancellation email. So be careful to travel Direct ferry.”
“I ordered the ferry and tried to cancel the ferry but there system was down they then contacted stating sorry our systems where down you can now access your account to cancel the ferry, by this time it was to late now they won't refund me my money or reschedule a date when your finally able to speak to a human they are very rude and not helpful at all will not use again”
“I booked a ticket which I thought was $98 which was the same price as what I would have paid if I booked through the carrier direct on their website. Since I thought it was the same price, I booked through Direct Ferries but was surprised to find there was extra $10 service fee only after I paid for it. I realised that you don’t show the additional charge initially but only add it on just before the final approval for a credit card, even after going through the trouble of filling out all the details of the passport. So why do you not transparently show the total charge on the price initially? It is a very deceitful way of getting people like me to believe it’s the same price, then overlooking the final price to spend $10 more for no added benefit. Not only will I not fall for this scam again but make sure I tell everyone about how you try to scam people into making this purchase.”
“Do not use this site under any circumstances to book your ferry. Direct Ferries took my payment. When arrived at the ferry terminal my booking was there but the payment from Direct Ferries had not been paid to AML. Paid again to AML ferries. Still waiting for a refund although DIrect Ferries have proof of both my payments”
“Booked through Direct Ferries several months ago. Showed up for the ferry and it had already left. They gave me the wrong time and confirmed the wrong time just this morning. I wish I could leave zero stars!”
“I am still trying to get into my account amended a ticket yesterday from Turku to Stockholm on 30 May to 29Th May for 1 person only. I got a response showing the change and refund ! I still cannot see the change under my bookings. Still no refund. Using AI for “help” is very professional either as it’s a waste of time .i hope I will see my new ticket soon plus get a response . I will never work with this company again. Ferryhooper is much better. Highly recommend!”
“Super hassle! Don't booked on this app! I tried to book using direct Ferries. In my booking we were 3 passengers including infant but in the ferry ticket, only 2 was book excluding infant. Need to buy ticket again! And they don't response in your concern.”
“Don’t use direct ferries. They scam you. They won’t provide a refund and give you a runaround. There is no contact number available and the help message link is unhelpful. Stay away!”
“Will not be using Direct Ferries for any future travel plans. There is no method for speaking to a real person when dealing with customer service issues. Due to Hurricane Milton I needed to cancel my vacation plans. ALL other hotels/airlines cancelled and refunded my tickets. Direct Ferries is proving to be unreachable.”
“Do not use this company. I tried to cancel and rebook a crossing and they did not honour my change. I have not been refunded. Book directly instead. In this case, Corsica Ferries. Direct Ferries are criminal. Their setup is organised as such not to aid the customer and have appalling communication. 2024 UK customer”
“I wish I’d read the reviews before booking with Direct ferries. My trip for 6 people was cancelled due to bad weather. It’s impossible to contact them for a refund. No customer service, just a ‘ chat’ line. I’ve sent several emails.
DO NOT BOOK WITH THIS COMPANY!!”
“Avoid at all costs. Not ABTA registered. I have sent over 50 emails and had 8 replies. All responses are inaccurate and they don’t seem to understand English. I’ve lost £300 now and precious time.”
“This company deserves less than a star for their terrible service. I do not recommend to anyone looking for a good ferry experience. Their customer service is even worse. They have such incompetent staff like Denise and "his manager". I've lost out on so much because of their lack of inefficiency and running of a terrible service. Don't say I didn't warn you guys. What a scam!!!”
“Would highly recommend against using this company. We paid $88 Cdn for a sailing in Oct, which included an $11 Cancel For Any Reason option. We had to cancel our sailing shortly after booking it and received a refund of $67 Cdn. We were then informed that they do not refund certain fees, of which we would have seen if we read the terms and conditions on their website. Nowhere on my receipt, or email acknowledgement, was this mentioned. Direct Ferries will retain approx 25% of your ticket cost if you cancel, even if you pay extra for a cancel anytime option.”
“As with other countess reviews vocalising their concerns with how they operate, in particularly when there are issues with bookings and their service. I have experienced the same. My mistake for not checking customer reviews/experiences before booking
Always go directly with the ferry company”
