“. The advisor gave great customer service, being friendly and welcoming throughout the whole call.
. When I asked alot of questions she had all the answers needed and gave them with a patient and friendly manner.
. I've experienced bad customer service where you can tell the person doesn't want to be on the call by their tone of voice; however, this was such a wonderful experience to get such an amazing level of customer service that I do hope the advisor gets commended for her actions as it led to a call that I normally find quite a tedious nervous task to being quite a relaxed one.”
“I rang to cancel a policy. It was easy to navigate my way round the phone options, select the right one, get through with ease to a person who carried out my request efficiently.”
“Got a renewal letter and was quoted a huge amount, which was almost halved when I looked elsewhere. When I raised the issue to see if I'd be offered anything better, my renewal was simply canceled without question. Thought they might have tried a little harder to retain my business.”
“I’ve been a loyal customer for 4 years now. They couldn’t price match another car insurance company because of £40! I was shocked & left to join another company”
“Direct line are no longer competitive on price. Been with them for 3 years with no claims and could not offer an annual Car insurance renewal quote better than £500. Switched to Admiral via confused.com and saved £250!”
