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DIRECTVAPOR Reviews

1.7 Rating 381 Reviews

18 %

of reviewers recommend DIRECTVAPOR

Company Reviews

1.7

Based on 381 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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DIRECTVAPOR 1 star review on 28th March 2023

DIRECTVAPOR 1 star review on 28th March 2023

DIRECTVAPOR 1 star review on 28th March 2023

DIRECTVAPOR 1 star review on 21st November 2022

DIRECTVAPOR 1 star review on 21st November 2022

DIRECTVAPOR 1 star review on 30th July 2022

Customer Who Was Scammed

DIRECTVAPOR 1 star review on 30th July 2022

Customer Who Was Scammed

10

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a $150 order on January 6th. Four days later, I finally received an email saying they packed my order and it was shipped. It’s now the 20th and the “tracking” site still says it’s at a hub where it supposedly hasn’t moved in 10 days. I have made several customer service tickets in which NONE have been replied to. I understand delivery may be difficult due to the PACT Act, but they need to be open about the fact that shipments won’t be delivered in their 3-8 day window as stated in their website. Extremely disappointed and even more angry that I’ve wasted my money. I feel like I’ve been robbed.”

Posted 2 years ago

“Everything went wrong!”

Posted 2 years ago

“Complete SCAM!!! Never received order. No communication. No customer service. They will take your money and provide no product. Thieves!!!”

Posted 2 years ago

“Their shipping is completely ridiculous since the pact act. They use completely unreliable and untraceable third party shipping. You cannot cancel an order once it is processed either. Once they pack your order and send it to whatever shipping company they use for your order it’s “out of their hands”. You then have to wait an undetermined amount of time until your order arrives, if it ever does. It’s been two months for me and still nothing. Since you can’t cancel orders this website is clearly a scam! Do not use!”

Posted 2 years ago

“Do not order from here. Shipping will take months”

Posted 2 years ago

“I ordered on 5th. as of today 22nd .still hasn't made it to hub...these was a Christmas gift..they stated on there site.3 to 8 business days and would be here by the 13th. still hasn't made it to hub..I can get ahold of a human to ask about it..put in many many tickets as they call them...with no response at all..I would never buy from this site..don't waste your money..it's a gamble if you get what you ordered..I lost 100.00”

Posted 2 years ago

“Horrid customer service 30+ days and order never arrived. Tracking don't work and everytime you call in they take forever to get back to you. When you finally get a hold of someone they tell you to wait longer. Called today call services are no longer a thing. Everything now is by service ticket. Do yourself a favor and do not waste your time”

Posted 2 years ago

“I had ordered from Direct vapor for a very long time, never again. When shipping rules changed and they were not able to handle the changes the company stole money from customers. Let me explain…they allowed customers to place orders they had no way of shipping, then sent emails everyday starting items ship but we’re never able to provide tracking. The policy is you may request a refund 21 days after last update shipping information, however they send that update everyday but never actually send out the product. It’s terrible this use to be a great reliable company that now just steals money”

Posted 2 years ago

“They were my go to vape supply store for years on end and they were absolutely fantastic. Recently though however things seem to have changed. I understand that the laws have changed and shipping vape supplies is no long easy. But it's been more than a month now and now they don't even reply to my emails. It's like a bad breakup to end this way but I loved them. But it looks like that stage is over. Now I gave them 100 dollars and get nothing in return.”

Posted 2 years ago

“support is bad, email support especially delivery took more than 3 weeks, was damaged on its way, and sent back. No one contacted me about it, they just marked it as delivered.”

Posted 2 years ago

“1 star is 100 too many. Order took 4 days just to pack…I sent 6 emails to them for support, all went unanswered. Phone hold times exceed 45 minutes, I’ve called 7 times. Order tracking is incorrect and no one can tell me where my order is. Customer service supervisor, Tracy, was horrendous…rude, interrupted, did not listen, raised her voice at me and made excuses for shipping and how backed up they are in her department. No surprise, considering how horrible this place has been to work with. Do not waste your money with these thieves.”

Posted 2 years ago

“Cannot reach anyone to find out arrival fixing to report them to my bank n BBB!”

Posted 2 years ago

“Horrible experience. Delivery was supposed to be 3-8 days and it has been nearly a month. My order just sits in a local facility in my town gathering dust and the delivery date just keeps getting pushed forward but I’m not allowed to pick up? You should not have debited my credit card on receipt of order, but when order is received! Refund has been repeatedly requested with no acknowledgement.”

Posted 2 years ago

“Buyer beware! Negative reviews are spot on. Wish I had seen them before ordering from this scam company. Placed an order on October 31st, my shipment tracking says ‘delivered in Nov 18’. It’s now Dec 3, and still no package in sight. Useless customer service, they basically steal your money.”

Posted 2 years ago

“FRAUD ALERT!!!! They take your money and use a non-existent shipping company so they can blame this ghost. DO NOT buy from this place, they will steal your money too.”

Posted 2 years ago

“Made a purchase 5 days ago, paid for 3 to 6 day shipping. The carrier still has no information whatsoever about the package, as if they haven't received it yet. I need to know when the package will come so I can make sure I am here to sign for it. I also signed up for an introductory 15% discount and free shipping. I was given the discount but I was still charged for the shipping, plus the 6 dollar adult signature fee. You can't charge for shipping then completely ignore the delivery window you sold me. I wish I read reviews first, I would have purchased from a different site. At this point I don't even know if I'll get the products I ordered based on seeing all the other negative reviews.”

Posted 2 years ago

“0 STARS - All the negative reviews here are dead on. I placed a $302 order with the promise of 3 to 6 biz days delivery. Package got delayed in Chicago, and on biz day 9, normal day 12 without my delivery I called customer service and after holding for 40 minutes, some woman answered and was so rude, sarcastic and totally psycho. She refused to refund and told me I had to wait another 3 to 6 biz days as she escalated this to management who has to investigate where this package is, she told me it's not their problem, and no refunds will be given until they get the package back, when that could happen she has no clue. HORRIBLE experience, I hung up on her because she was literally screaming at me as I tried to tell her that this was unacceptable. I put a dispute with my CC, as I will never allow them to have a penny of my money, and they can keep their package.”

Posted 2 years ago

“Buyer beware. Direct vapor will not refund your money for leaks. They offered me a $10 gift card that you can’t use without paying more money for a product that is defectively designed. I wasted $70.”

Posted 2 years ago

“If I could I would give a lower review then I did. THEY ARE EXTREMELY RUDE AND OFFENSIVE. NOT A GOOD COMPANY TO DO BUSINESS WITH. Stay away. You will be disappointed!”

Posted 2 years ago

“Worst place ever order 70 dollars worth of stuff and i got the your order contains batteries and i needed to wait an additional 20 business days for my order to be refunded or reshipped??? I called Ashley Magnus who is supposed to be a manager and when i asked for my order to be canceled she said no and hung up on me. WTF.... Worst ever”

Posted 2 years ago

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DIRECTVAPOR is rated 1.7 based on 381 reviews