“I buy things from Disturbia often and always LOVE them. I recently bought some shoes and for the first time had a bit of a kerfuffle with my delivery not arriving. I needed them for a wedding so it was time sensitive. They were brilliant and sorted the issue immediately- Huge big ups to Stephen in customer service!!”
“I bought 3 items, this "Abstract Longline Jumper," a "Faery Tales T-Shirt," and the "Celestial Midi Kimono Dress." Links below- I ordered from the USA. Shipping took about as long as expected, 7-14 business days translated to 18 days total shipping time (12 business days.)
The jumper is absolutely stunning quality, the little stitches to look like patchwork are well detailed with thick thread. It's soft and wearable right out of the bag.
The shirt looks awesome, looks grey on the website and in person most of the time, under bad fluorescent light it takes on more of a green hue that actually looks lovely. Also wearable.
The dress was sliiiightly smaller than I was expecting, and isn't of a thicker fabric, it's a fairly thin wraparound dress that has a smooth fabric. It's not see-through, and will likely be very comfortable for late spring or summer wear.
I enjoyed everything in my order! No complaints, only that there was a sale a couple weeks after I ordered lol.
https://www.disturbia.co.uk/products/abstract-longline-jumper?variant=39373785333917
https://www.disturbia.co.uk/products/faery-tales-t-shirt?variant=41807343648925
https://www.disturbia.co.uk/products/celestial-midi-kimono-dress?variant=39627816173725”
“Honestly Disturbia is my favourite brand. I barely shop from anywhere else and been like that for years! I've never had an issue with an order and always get compliments with what I'm wearing, feels especially nice knowing that nobody else in the room will be wearing the same! Just waiting for my next haul, only issue is how fast some things can sell out! Hoping there will be a restock of the zodiac wrap dress soon :)”
“I was apprehensive about ordering from here as I've heard a lot of things about delivery issues but honestly my experience could not have been better!
I'm in the EU so I used the delivery to pay for my duties which was expensive but I definitely saved money in the long run and delivery was so quick! I got a few items in the winter sale and it was so worth it, the vaudeville skirt is just gorgeous and the swimwear keeps all my wobbly bits in I feel really secure!
So glad that I've ordered would definitely recommend”
“I have just received my stuff from Disturbia and as a first time buyer I am really impressed. These styles of clothes do not seem to be available here in France and they are so unique.
I was confused by tracking at first I got in contact with customer service and they were very nice and happy to explain to me. Customs were annoying but they also explained different delivery options I could pick for next time which will help!
I can not wait to order more from Disturbia”
“Got a few things for Christmas off my family and boyfriend (they know Disturbia's my fave) and I'm so pleased!! The Immortal Bodysuit is thick but still stretchy enough to be comfortable and the embroidery is lush, Blaze Jumper is so chunky and warm and I finally got my hands on some Eden Jeans I've been wanting since they first came out! As well with some other things, proper pleased love Disturbia :)”
“I bought the sematary prom dress for my work xmas do and I was so happy with it! Got lots of compliments wearing it and i love that the necklace is detachable so I can mix it up with something else, just need somewhere else to wear it to now!”
“Really pleased with my order! This is the first time I've ordered after following on Instagram for a while and I'm so happy with what I picked! Order arrived in time with tracking to keep me in the loop.
I don't thinnk any other UK based alternative brand has such a range in styles - gothic, cute, witchy, whatever else, they have it! I'll be saving any xmas money for my next haul! Thank you :)”
“Had a wee issue with my order, Disturbia couldntt have been better at sorting it out for me! Candle Holder is actually mint haven't seen it anywhere else makes my flat so much nicer, will be getting more!”
“I really like the unique styles of this brand, but after ordering from them several times, I may find a different company for this particular aesthetic.
Pros: Unique clothing, the UK/US sizing is fairly reliable, I get lots of compliments on these items when I wear them.
Cons: 1) The necklines on some of the dresses need to be tacked or sewn down, otherwise the flap rides up and out, which isn't very attractive, 2) if you have a large bust, this clothing may not fit you. If you buy for your body size, the bust is too small. If you buy for your bust size, the clothing is too large, 3) the return process is a true pain in the rear and takes far longer than other companies. I'm still getting drafted for Klarna installments for items I returned a while ago. Also, if you need to return items for separate orders, you have to pay $20 for each order. You can't combine the items into one return.
I'm glad I have several pieces from this company, but I may just go with another retailer in the future.”
“I did an overseas order which, in the current times made it to me alright surprisingly but when I discovered the item I’d bought was too big, I immediately created a refund and bought the smaller size. I posted back my refund but it took longer than the 20 days that they state in their T&C. So I was given store credit, but as delivery back to them is totally out of my control, I contacted their customer service. It took multiple emails with multiple people on their end and me providing screenshots of my tracking number to prove I had sent it back in the right time for them to finally give me a refund in the end. But each reply back from them took days and days, so it wasn’t a great experience, especially with having to fight for a simple refund.
But now months later as I’ve been wearing the skirt in the smaller size I’ve discovered the seams are popping!! Its a flowy aline skirt, it is not tight by any means. All of this effort, and money wasted just for a subpar quality product. Literally never again.”
“I have spent a lot of money with them, and asked for an exception to a return. I had to leave my home before my package arrived, due to a family emergency. I asked if I could return something that had not been worn for a credit, not a refund. All they did was quote their return policy to me. I felt with having been a loyal customer for a long time that they would at least be more personable. Completely understand that the purpose of that business is to make money, and it is indeed my fault that I did not return it in the correct time, so of course I take responsibility for that. I just felt they were very unhelpful and have been very unhelpful the other times I've had to contact them. Lovely clothes with some issues, but I would skip them. Look at Foxblood, their clothes are cute, comfy, and they're so kind.”
“Awful quality - sizing is all over the place, prices are high but when the clothing arrives it looks like cheap Chinese rubbish. Expensive returns too”
“I ordered 3 items from them. First of all the delivery took way longer tham it was supposed to. Second they don't cover import taxes so if you live far from the uk you might have to pay a huge tax fee. And third surprise surprise! The returns aren't free. I don't like how one of the items fits so if I returned it and got a refund I would end up with almost no money given the fact I had to pay the import tax + shipping. Also I read here their customer service is terrible and there's the possibility they might not even give you a refund. Plus you can't even leave reviews on their website which is complete bs in it of itself.”
