“Avoid Avoid Avoid by all means!!! They are incompetent, unprofessional and not adequately qualified. They pass you on from one incompetent person to another. Complaints are a waste of time. They have caused me a lot of stress and anxiety.”
“1 star is too good for DLG
DLG solicitor judged my claim for 'minor injuries' following a collision when I was stopped at a busy roundabout and a car drove into the back of my stationary car.
'Case closed' based on -
1. Minor impact, 5 mph
2. No GP notes/paramedic naming rta as reason for visit.
3. At-fault driver stated she - 'was not going fast enough to cause me damage.'
I am shocked that a solicitor would base any conclusion on the comments of the at-fault driver. Self-interested, non-factual. Is this ethical?
The solicitor failed to obtain paramedic report from my GP which descibed the reason for the - rta after effects and based her 'case closed' on this. Is this illegal?
My car is plactic-bodied and bounced.
Apart from the immediate shock of wobbly legs, I sustained all-through pain the following day - from head to feet and down to my hands.
I shall ditch Churchill next month. You pay for what you get. I'll choose from 'best buys' which.”
“What a unprofessional company I think. I submitted a claim through my insurers. Sent all the information they asked for. After 9 months they decided they wouldn't be going further with my claim.
The communication was terrible. I felt The lady Jennifer didn't seem very knowledgeable and professional. I am dissapointed with the long wait to be told this. My opinion is I wasn't happy with the way they kept me hanging on. And the way they handled my case. Personally I would not recommend them.”
“Absolutely Appalling service!
Professional negligence, absolutely no duty of care.... avoid at all costs!
If you are lucky enough to get one of the few experts this company employ then I'm sure youll have a marvellous experience.
But for the rest of us, who are passed from pillar to post, with absolutely no communication for months on end, then DLG will only make your problems worse.
What went wrong?
It's easier to say what went right.... nothing went right...
no one responds...
no one cares!
Ombudsman,
Financial Conduct Authority and Solicitors Regulatory Authority now contacted.
My case unresolved!”
“Words fail me when it comes to DLG legal services. By far the most incompetent company I’ve ever had to deal with. 5 years and 3 months for a no fault road traffic accident. And it’s still ongoing! It’s not even a complicated one. I’ve had 6 or more case handlers and there’s no fluidity being handed from one to another. They’ve lost information I’ve sent related to the case more than once on more than one occasion. Things that I was under the impression would be claimed for have now been removed from my case, such as loss of earnings because I’m self employed. They fabricated traveling expanse that amounted to half of what I’m untitled too. They tried to get me to sign medical reports that are untrue. I could go on for an age but I’ve wasted so much time on this already. It’s affected my metal heath having to deal with these people. I’ve made two official complaints as they have been rude and nothing changed.
Just know this people, you can change from one solicitor to another even though when I asked Churchill to do so years ago I was told it wasn’t possible.
I’ve just contacted another solicitors with the prospect of them taking over the case as I only just worked out this is very possible.
Once the case has been handed over I’ll be contacting Churchill and letting them know how the experience with their chosen solicitors has gone. I’d never insure with them again!!!
One thing that is consistent at least is the bad reviews. Seems the same sh*t has been going on for years.”
“Excellent service from start to finish. Kept me updated regarding car repair and very happy with courtsey car, all staff gave a brilliant service, highly recommend DLG Basildon”
“Four years to resolve a no fault claim. The beneficiary died of COVID two years before it was settled, so never benefitted. Final award was significantly less than was due, but settled to achieve closure for deceased relative. The most shambolic/unprofessional company I have ever encountered.”
“1 star would be a compliment to them.
My claim was delayed by over 2 months due to the person handling my claim was off work. Nobody had bothered to cover or pick this up until I called multiple times chasing it up. My first 5 emails had no response at all but it was nice to hear that the team had seen all of my emails and chose to ignore them. I’ve had little to no updates whatsoever by the team. Very unprofessional and nothing has been done to improve my terrible experience.”
“Would give zero but alas.
You have detroyed my younger brothers confidence on the road because apparently when you are hit side on by someone that failed to stop at a misfunctioning light its best case 50/50. I'm sorry I didnt look at your reviews because you are a bunch of clowns that should be shut down. Only if you worked for you client than do sweet FA.
I hope you get investigating you bunch of...”
“This company were given to me by Darwin after a car accident that wasn't my fault. The police were called and liability admitted immediately, 19 months ago. DLG have been useless and want me to take a fraction of what I have lost. It was months before my case was even started and it's now supposed to be going to court. They say they will contact you but never do This whole thing has caused me financial hardship and my car insurance has doubled! Avoid at all costs and don't use any of the insurance companies they deal with”
“I didnt realise at the time but since complaining to the Solicitors Regulatory Authority they said that Direct line legal services were discriminatory towards me at the start of the claim for non fault RTA.
This firm is discriminatory and completely unethical. They wont help any one in any circumstance of any complaint as this would not be in their best interst. They have to be forced by a 3rd party. Any problem they cause you will be outcast and they will distance themselves and blame you.
Stay away. I wish i never tried to claim and regret the day i ever heard the name Karen Oliver who destroyed my case win, mental health and life in general completely changed.”
“Avoid this company at all costs they are truly awful, Communication is dreadful when you send a email it takes 4 to 6 weeks if you’re lucky to get any response they lose documentation and keep changing case handlers if I could I would score them -10”
“Had an injury rtc in which l was a passenger, both vehicles involved written off (other party admitted liability) utilised dlg legal services to recoup financial losses. Found this firm combative in approach, basically lacking in any sound advice or help. I would suggest that if you are sent any forms asking for your signature / settlement that you seek legal advice from another firm first, as l feel this firm do not provide an adequate service.”
“Almost 2 years of constant phone call in order to move my case along after being hit by a car causing an inability to move for many weeks together with weeks of Physiotherapy and constant pain I have received very poor compensation which I have struggled to get paid into my bank account. I have phoned on so many occasions and every time fobbed off with promises of a speedy response which never happened. Would not recommend them”
“Warning ⚠️
D.L.G. Legal Services
Read the reviews on this SHAMBOLIC & WOEFULLY INEPT organisation and seek alternative representation.
I INTEND TO HOLD CHURCHILL INSURANCE to account for SELLING ME LEGAL COVER with this "ORGANISATION "
AVOID THIS COMPANY AT ALL COSTS”
“Terrible company from start to finish. It took 6 years for a personal injury claim to get to court. On the day the barrister told us he was missing vital evidence and would struggle to make our case with what he had. Documents we had sent DLG had not been submitted to the court and basic evidence had not been collated by them. We have had to do all the chasing and they never return calls. Original court date had been adjourned 3 days before when DLG realised they had not prepared properly. 6 months later and they still hadn’t prepared.”
“After seeing all the reviews it all makes perfect sense. This company has no consideration of its customers at all. They dont even both to respond or just acknowledge when they have done wrong by their customers. I was involved in an accident not my fault was hit from the back while stationary to make a turn. Was sent for medicals and all. Was informed by my case handler he has done everything and submitted it to his manager for final review it's now been 4months waiting for this review. Have called numerous times and l am now being told they have a backlog. These things work with time lines and l just feel DLG are a law to themselves. I hope the insurance companies that use this company are aware of this because it also put a bad name to them. I just want to close this chapter and don't want the memory from this accident linger due to my pending claim.”
