“Worst company!!! They do not seem to understand english. The only time they seem to do anything is when i email them. But even that is no longer working so i have to call them every other day. This company is a joke. Avoid at all cost.”
“Had Rta other party admitted liability kwas told to use by company insurance been on going since last year and I am having to there job they never ring me after I have spoken to different people every time and left messages for claims handler to call me and still don’t ring absolute joke in every way do not use have changed my legal case to local company as 10 months of incompetence and lack of communication stress and ignorance is enough I have had 3 different case handlers going from useless to even worse don’t seem interested in my welfare the fact been off work and awaiting operation and am at great financial loss I seem to be doing there job chasing up my own doctors records and so on”
“As per many other people, we have been passed through many claim handlers and been dictated to all the way through the claim, this is now been ongoing over 2 and a half years and information provided by the handlers has at all stages been incorrect. I have had to rectify everything constantly. They have also sent me to different consultants until they get the answer they want. I do NOT believe they are working on our behalf and feel the company should be looked into. I am trying to see if I can raise a case against the company for many reasons. DO NOT USE this company.”
“Hopeless, Bromley via South Africa trying to sort out my Personal injury claim has been total confusion, I’m moving my claim to a uk based company and wish I’d done it ages ago . Stay well clear of this company .”
“My case has been going on 8 months and all I have done is chase and be ignored! Choose anybody else if you would like to have your case resolved or have any sort of communication. They are happy to let their client remain in pain and not fulfil on sorting the medical attention required or resolving the actual case! I’ve been asking for my case to be escalated to a complaints team for 6 months to no avail! I’m still constantly chasing, I’m still constantly ignored so I’m left with no choice to leave a review of my experience. Months of warning and still no reply or willingness to resolve. Avoid DLG at all cost!!”
“Absolutely appalling company. A car accident that wasn’t my fault, fully admitted and accepted by the third party. I’ve been made to feel so upset and distressed by this company, no empathy or customer service at all, I feel completely unsupported. I do not feel that this company acted on my behalf at all. An appalling experience and even worse compensation offer which I’ve felt bullied into accepting as getting nowhere. I’ve sent and resent information that’s been asked for and still receive phone calls asking for it again. I’ve had to chase emails and calls myself. Was spoken too so rudely and had words out into my mouth, stating that I’ve said I was fully recovered despite emails and calls saying that some of my injuries were still ongoing. I’ve been made to feel I’ve been lying or over exaggerating my accident to get more money, despite photos of my car and injuries being sent. The final straw was receiving a letter that stated in bold writing, that anxiety counted for nothing following a very traumatic accident on the motorway! Would not recommend at all. Avoid!”
“My Insurer passed me to this "Legal Service" after my non fault claim.
Today I receive a call from DLG asking me to accept a ridiculous offer for my injuries... I, like many people have placed faith in this company to act in my best interests. I now feel that DLG are acting in their own commercial interests as far as my claim is concerned or as some sort of mediation service.
Shocking in every way”
“I know we are and have been through a pandemic but my accident( not my fault ) is still ongoing . Since the accident ( a rear end shunt by a third party ) my claim is nowhere coming to an end . I have numerous case handlers and case supervisors and still getting nowhere. There is no contact made by them in the way of updates and when THEY say they call me back they never do . Sorry but as far as I am concerned there is no duty of care towards me and won't and can't recommend anybody using this company of solicitors again . Sorry to be so negative but after 2 and a half years and still in alot of pain I won't be using you /them ever again !!!!”
“I thought it was me who was on the receiving end of the poor poor service I have received. Almost 2 years since my car accident , liability admitted by other driver, the driver's insurers requesting the quantum report, 3 claims handlers later and still no further forward! AVOID THIS CHARLATAN COMPANY AT ALL COSTS”
“Customer service zero,case handler Etienne zero,team leader Nico Brits zero,I think that says it all regarding my 3 year old case. Ombudsman here I come.”
“DLG recently settled a claim for me , I am very happy with the service I received and had all information at all times enabling me to understand even the most complicated legal speak. Alice Robinson comes highly recommended as do the rest of the team. Clear understanding and very hard work on the part of DLG .”
“Appalling, incompetent company. Serious lack of communication or acknowledgement of any kind of contact. Have to continually be chased up and their emails are riddled with spelling and grammatical errors. This suggests either a severe lack of professionalism or care on their part or that they are just hiring anybody. Tanya Griffiths had little to no understanding of certain terminologies and sided with the opposition despite unbiased proffesional opinion I was in the right. Numerous excuses for the opponent's actions were made as presumably them persuing the case in my favour or putting in the work does not benefit their company financially. I felt as if they were working against me, not for me. After months of not getting anywhere with them I have decided to employ an independent solicitor. Id strongly advise you to not use their services.”
“Almost 2 years later since our car accident , liability admitted by other driver ! 3 claims handlers later .... and still no further forward! Very little communication and I would never recommend this company to anyone”
“Almost 2 years later since our car accident , liability admitted by other driver ! 3 claims handlers later .... and still no further forward! Very little communication and I would never recommend this company to anyone”
“It saddens me to put this review on line, but despite repeated attempts to contact DLG regarding my case which is now in its third year, being past through different case handlers, auto response to the many emails I have sent stating they would reply within 5 days, still no one reply to me. I am at my wits end with worry. This was not a difficult case as liability was admitted at the very beginning of this case. The mistakes and delays have been caused by DLG employees and the medical advisor they sent me to. If DLG read this please respond to this.”
“Just straight up poor customer service and organisation. Began with having to ask for a case handler within the U.K. Then being passed Pillar to post, no one answering emails, case handlers giving up cases and not passing the case on, so you essentially become lost. I am now waiting for the payout, but upon emailing for an update, I get told my agreement of the compensation wasn’t even passed onto the third party insurers (despite it being 3 weeks since I agreed to the payout amount!). Although this was a fairly straightforward case, and the other party admiring liability - it’s taken over 2 years now to get a resolution, which still hasn’t even happened. Don’t let them blame covid on these issues, as the issues were apparent long before that. Use any other legal services but DLG.”
“Hi
I would like to thank Tanya Griffiths of DLG Legal Services for her guidance and professionalism dealing with our claim. I am very happy with the outcome and wouldn't hesitate to recommend DLG to someone else!”
