“Cheap quality clothes. Nightmare for returns. Terrible company - would never order from them again. In the world of online shopping they are years behind. Someone clearly trying to make money worth no regard to having a successful business.”
“Never heard of VAT taken off an item when refunded, surely you should get refunded what you paid. Poor, very poor.
Would not recommend this site to anyone”
“I LOVE this brand! Never had any problems with my orders, I love the Dolce Vita dresses so much I bought it in another 2 colours. Highly recommended.”
“Beautiful occasionwear that's a bit different from the high street stores. Great promotions from time to time, and customer service has always been accommodating.”
“Beautiful occasionwear that's a little different than the high street stores. Great promotions from time to time, and customer service have always been accommodating.”
“I received the incorrect item and despite contacting DLSB numerous times, I have since not received the correct item or the refund. The incorrect item was sent to them over 3 weeks ago and I just keep getting told that I didn’t send the postage receipt therefore they cannot send the correct item. However I have made them aware numerous times that they received my returned item 3 weeks previous (as per Royal Mail track and trace) however they have not acknowledged it.
I would not recommend buying from this company at all.”
“Do not use!!! They don’t reply to emails if you need a refund!! Have contacted several times, they sent me the wrong dress and not replying! Have had to open a case with PayPal to get my money back!!! Bad bad bad customer service!!!!”
“I have been waiting for a refund and correspondence from this company for two weeks now, I am yet to hear anything back despite emailing three times!
I will be taking this further as they clearly have no idea about the Customer Consumer Rights Act 2015.
DO NOT ORDER!”
“Terrible. Quality of clothing is awful and the customer service communication is ridiculous. Trying to get refunded from a tracked item is virtually impossible. I’m still owed £177 DO NOT USE”
“Refused to refund Me my money
even though they sign for my return over 1 months ago got my proof from Royal Mail track website NEVER REPLY TO EMAILS OR CALL ME TERRIBLE CUSTOMER SERVICE no help form then at all”
