DLSB Reviews

Name: DLSB
Rating: 1.82

1.8 Rating 349 Reviews

20 %

of reviewers recommend DLSB

Company Reviews

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Metrics

1.8

Based on 349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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This WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me Retrieve My Lost Investment From A Scam

Anonymous

Mrs P

Anonymous

Anonymous // 01/01/2019

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“Beautiful occasionwear that's a little different than the high street stores. Great promotions from time to time, and customer service have always been accommodating.”

Helpful Report

Posted 6 years ago

“I received the incorrect item and despite contacting DLSB numerous times, I have since not received the correct item or the refund. The incorrect item was sent to them over 3 weeks ago and I just keep getting told that I didn’t send the postage receipt therefore they cannot send the correct item. However I have made them aware numerous times that they received my returned item 3 weeks previous (as per Royal Mail track and trace) however they have not acknowledged it. I would not recommend buying from this company at all.”

Helpful Report

Posted 6 years ago

“Do not use!!! They don’t reply to emails if you need a refund!! Have contacted several times, they sent me the wrong dress and not replying! Have had to open a case with PayPal to get my money back!!! Bad bad bad customer service!!!!”

Helpful Report

Posted 6 years ago

“clothes are beautiful and super fast delivery. returns can be a little slow but still worth it for the beautiful clothes.”

Helpful Report

Posted 6 years ago

“I have been waiting for a refund and correspondence from this company for two weeks now, I am yet to hear anything back despite emailing three times! I will be taking this further as they clearly have no idea about the Customer Consumer Rights Act 2015. DO NOT ORDER!”

Helpful Report

Posted 6 years ago

“I'm still yet to order as I havent received my code for 15% off first order. No response to email, fb messenger or Instagram messenger...”

Helpful Report

Posted 6 years ago

“Terrible. Quality of clothing is awful and the customer service communication is ridiculous. Trying to get refunded from a tracked item is virtually impossible. I’m still owed £177 DO NOT USE”

Helpful Report

Posted 6 years ago

“Refused to refund Me my money even though they sign for my return over 1 months ago got my proof from Royal Mail track website NEVER REPLY TO EMAILS OR CALL ME TERRIBLE CUSTOMER SERVICE no help form then at all”

Helpful Report

Posted 6 years ago

“The item looked exactly like in the picture, very fast delivery, good prices, good quality, happy customer.”

Helpful Report

Posted 7 years ago

DLSB is rated 1.8 based on 349 reviews