DLSB Reviews

Name: DLSB
Rating: 1.83

1.8 Rating 346 Reviews

20 %

of reviewers recommend DLSB

Company Reviews

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Metrics

1.8

Based on 346 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Mrs P

Anonymous

DLSB 1 star review on 10th September 2024

Alison Grove

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service I have recieved, sent an item back over 3 months ago and they cannot track the parcel even though I sent it tracked delivery and spent £7.40 to return it. If you return keep the receipt as proof or you won't get refunded!!”

Helpful Report

Posted 5 years ago

“Appalling customer service. Over 4 weeks to “process“ a returns Payment for a poor quality item. Have received an email Saying it has been refunded, it has not. Will not be ordering again.”

Helpful Report

Posted 5 years ago

“DISGRACEFUL CUSTOMER SERVICE! REFUSING TO REFUND AS THEY SAY THE GARMENT HAS BEEN WORN. I CAN GUARANTEE THAT IT HAS NOT BEEN. THEY ALSO TAKE AGES TO RESPOND. ABSOLUTE DISGRACE!”

Helpful Report

Posted 5 years ago

“Worse customer servise, liers.”

Helpful Report

Posted 5 years ago

“Ordered a dress 9 days ago and even selected express delivery... wouldn’t know what the dress is like as it STILL hasn’t arrived. Not even received the dispatch email yet and despite emailing day I get rude replies saying ‘our team are working on packing the ordered as quickly as they can’ REALLY?! To make matters worse you get one email reply from them just reiterating themselves every day. No phone number.”

Helpful Report

Posted 5 years ago

“OK items, some bits expensive for what they are/material. However if you need to send something back you are in for a struggle. I waited 3 weeks for a refund. Emailed 4 times and they stopped responding, 5 Facebook messages and I received a rude message back. Told to stop messaging as they would keep putting me to the back of the queue 😡. Had to prove I'd sent it all back so make sure you keep your proof of posting otherwise they'll deny ever receiving it. I've used this company a few times and this is the worst service I've ever received from shopping online. Shame dlsb, you could have handled your returns so much better. I must also add they have no telephone number to call which seems very odd....”

Helpful Report

Posted 5 years ago

“I've been waiting over 19days now for my refund from this company they dont reply to messages if you read on trustpilot reviews a lot of angry customers are also having the same issue they wont refund us I have taken this further they obviously a dodgey site and wont pay you your money back AVOID”

Helpful Report

Posted 5 years ago

“Avoid I have been awaiting 2 refunds for parcels I returned 19days ago now I need the money as I'm going on holiday I'm daily messaging them via email facebook Instagram they just reply to everyone with the same automated reply saying upto 21days I just feel like I'm begging for my own money back I mean who takes this long to process a refund I think they a dogey company and have now reported them I will get my money back one way”

Helpful Report

Posted 5 years ago

“I was weary of ordering from here after seeing bad reviews, I was put off initially... but the cute clothes were calling for me! I paid through PayPal to be on the safe side. Honestly, it was seamless, and delivery was quick. Felt like I got quite a bit for my money, and all good quality. Give this place a go if you're a fan of places like Boohoo or Missguided.”

Helpful Report

Posted 5 years ago

“Love all the clothes from here. Never had any issues - comfortable clothes. Probably my favourite website to get my night out clothes.”

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Posted 5 years ago

“Waiting for 100 pound to be refunded to me!!! All they keep doing is giving me an automated answer. Its been over 21 days. All I keep seeing is bad reviews. Avoid this company!!!”

Helpful Report

Posted 5 years ago

“I ordered a navy jumpsuit from their online store, paid for next day delivery and I haven’t heard from them. Not a phone call or an email address. I have tried to contact the seller several times and nothing.”

Helpful Report

Posted 5 years ago

“Cheap quality clothes. Nightmare for returns. Terrible company - would never order from them again. In the world of online shopping they are years behind. Someone clearly trying to make money worth no regard to having a successful business.”

Helpful Report

Posted 5 years ago

“Never heard of VAT taken off an item when refunded, surely you should get refunded what you paid. Poor, very poor. Would not recommend this site to anyone”

Helpful Report

Posted 5 years ago

“I LOVE this brand! Never had any problems with my orders, I love the Dolce Vita dresses so much I bought it in another 2 colours. Highly recommended.”

Helpful Report

Posted 5 years ago

“I received my item and was extremely happy with it. Looked exactly as it did in the picture.”

Helpful Report

Posted 5 years ago

“Beautiful occasionwear that's a bit different from the high street stores. Great promotions from time to time, and customer service has always been accommodating.”

Helpful Report

Posted 5 years ago

“Beautiful occasionwear that's a little different than the high street stores. Great promotions from time to time, and customer service have always been accommodating.”

Helpful Report

Posted 5 years ago

“I received the incorrect item and despite contacting DLSB numerous times, I have since not received the correct item or the refund. The incorrect item was sent to them over 3 weeks ago and I just keep getting told that I didn’t send the postage receipt therefore they cannot send the correct item. However I have made them aware numerous times that they received my returned item 3 weeks previous (as per Royal Mail track and trace) however they have not acknowledged it. I would not recommend buying from this company at all.”

Helpful Report

Posted 5 years ago

“Do not use!!! They don’t reply to emails if you need a refund!! Have contacted several times, they sent me the wrong dress and not replying! Have had to open a case with PayPal to get my money back!!! Bad bad bad customer service!!!!”

Helpful Report

Posted 5 years ago

DLSB is rated 1.8 based on 346 reviews