Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 34,616 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 34,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 27th January 2026

588

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Beautifully packaged and presented. Towel robes feel lovely. Prints are bright and colourful. Haven’t used at the pool yet but they certainly look amazing.”

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Posted 1 year ago

“The poncho’s are amazing, so lightweight but dry you super fast without water logging. Love mine!”

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Posted 1 year ago

“Great service and quality products.”

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Posted 1 year ago

“Great towel given as a present they were very pleased with it”

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Posted 1 year ago

“My favourite brand of towels for babies. I was gifted one, and had to order more!”

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Posted 1 year ago

“Perfect for holidays, or traveling. Dries super quickly. Great choice of colours and styles. Value for money, the ones I bought 2 years ago are as good as new. Excellent customer service. What's not to like? Now buying as gifts for the family!”

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Posted 1 year ago

“A fantastic, user friendly website with so many products to choose from. I love that you could match hair towels & beach bags to beach towels. The products are slightly more on the pricier side but totally worth it!”

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Posted 1 year ago

“Really nice quality items. Very pleased with purchase”

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Posted 1 year ago

“I didn't think these towels would actually be very functional as we have tried other brands and they don't dry the skin very well. However, I am converted! These towels are properly absorbent, somehow, despite folding up very small and weighing nothing. We are new fans!”

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Posted 1 year ago

“So I was hesitant on how a thin towel could win over my big terry but... wow! I'm sold! Great absorption and talk about compact. Took 4 on beach vacation and these were so much easier with trying to manage beach supplies.”

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Posted 1 year ago

“The Towels Still leave fibers on my skin😭”

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Posted 1 year ago

“The beach ponchos we ordered came promptly and they are perfect. Good fit and soft material - just right for the beach.”

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Posted 1 year ago

“All items I have received came nicely packaged. All True to the photographs provided. The quality is amazing and it feels like I’m at a Spa.”

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Posted 1 year ago

“ordered, chased order and told personalised product takes longer (understand that) chased again, no reply 15 days later still no product or any update as to when i might receive it…very poor customer service”

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Posted 1 year ago

Hi Ian, so sorry about the delay. I’ve had a look, and can see you were able to talk with a member of the team and we realised you hadn’t received our prior two emails. Though we’re glad you received your order in the end and we were able to get everything sorted 🥰

Posted 1 year ago

“Great customer service, we had a delay with our order (no fault of the company), after emailing, they were able to find a solution in an effective and professional way The quality of product is 10/10 and is the only beach towel we have ever and will ever use!”

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Posted 1 year ago

“These towels are great! Love that they dry quickly and sand doesn’t get caught in them! The colors are so great and exactly as pictures. Very pleased with this purchase. Dock and bay seems to be a great company! Got 2 day delivery as I waited until the last minute (my fault!) and they arrived right on time in nice packaging.”

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Posted 1 year ago

“Item arrived next day. The whole experience from purchase to delivery of item was very good.”

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Posted 1 year ago

“Great company, cares about the environment. Great delivery timescale.”

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Posted 1 year ago

“Both products great. Bought as gifts and well received. Only negative is paying for delivery”

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Posted 1 year ago

Hey Linda, thank you for your feedback- We don't offer free delivery, I'm afraid. We're a small business and we care massively about being sustainable. Free delivery has a huge impact on the environment and carbon footprint. Customers pay for delivery and if we have made an error (e.g. if we sent you the wrong product for example), then we bear the cost of the redelivery 😊 Additionally, we do offer free standard delivery once you’ve placed an order over £50.00 🙌 I hope this helps to explain, and if you have any further questions, please email help@dockandbay.com

Posted 1 year ago

“Great service, quick delivery and nicely packaged.”

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Posted 1 year ago

Dock & Bay is rated 4.9 based on 34,616 reviews