Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: The Offices, 57 Newtown Road, Brighton, Brighton and Hove
Rating: 4.81

4.8 Rating 1,970 Reviews

95 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Dolly and Dotty 5 star review on 13th January 2026

204

Anonymous

Anonymous // 01/01/2019

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English

“Excellent service, superb quality and amazing prices”

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Posted 2 years ago

“I LOVE the choice of gorgeous dresses and the offers”

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Posted 2 years ago

“Nice comfortable dresses in cute paterns. Their sleve size go up with the dress size, which is very nice. And pockets! The only minus is that they aren't in the EU”

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Posted 2 years ago

“Gorgeous dresses, so well made and beautifully printed designs, fabulous materials. Well worth the reasonable price.”

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Posted 2 years ago

“I love this dress. So cute and well made.”

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Posted 2 years ago

“Probably not your fault but I paid £8 for next day delivery and it didn’t arrive until the day after, it didn’t fit anyway, but I must say my refund was nice and quick, still £8 out of pocket though, might order again, will see!”

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Posted 2 years ago

Hello Karen, Thank you so much for sharing your experience and I am sorry that your order was not delivered the day after you ordered. Upon checking, it was placed beyond 2 p.m. which is our cut-off time so we can ship the order within the day and that is why it was not dispatched the same day but the next day. The order was placed at 9:30 p.m. No worries as a one-time courtesy, I have refunded the £8.00 that you have paid for express shipping, it will go back to your original form of payment within 3 days. We can't wait to have you shop with us again. Thank you for your kind words and support, too! 😊 Best wishes Your Dolly and Dotty Team

Posted 2 years ago

“My first purchase with Dolly and Dotty. Ordering was very straightforward and efficient and arrived the very next day. This meant I could wear it at 'Salute to the 40's' event at Chatham Docks. I really enjoyed wearing the dress and felt fabulous. Thank you.”

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Posted 2 years ago

“Sfunning dress, but due to weight gain I've had to return”

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Posted 2 years ago

“Amazing service and quick delivery!”

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Posted 2 years ago

“Unfortunately I had to send back the two dresses. One because the inside of the sleeve was white, which really spoilt the look of the dress, as ordered for a wedding. The other one unfortunately just didn't suit me. But I still haven't received any refund for these dresses, which by now I should off. So now feel it's going to be hassle getting my refund.”

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Posted 2 years ago

Dear Julie, We sincerely apologise for the inconvenience you've experienced with your recent purchase and refund process. We understand your frustration, and we'd like to provide an explanation for the delay. Upon reviewing your case, we discovered that the reason for the delay in your refund was due to the return package being sent to a third-party dispatcher warehouse instead of our designated return address, which is clearly stated on our website. This deviation from our standard return process caused a delay in processing your refund. We want to assure you that we take this matter seriously, and we've taken steps to resolve it promptly. Today, we have processed the refund for both dresses back to your original payment method, we also refunded the headband that you kept as a one-time courtesy for the inconvenience. Depending on your bank, it usually take 3 business days for the refund to reflect in your account. We value your feedback, and we're continuously working to improve our processes to ensure a smoother shopping experience for our customers. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. Thank you for your patience, and we hope to have the opportunity to serve you better in the future. Best regards, Your Dolly and Dotty Team

Posted 2 years ago

“Great items, thank you”

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Posted 2 years ago

“Dolly and Dotty were great. I ordered on next day delivery. Really helpful when there were delivery problems but as they use DPD I wasn’t surprised. Apart from their couriers Dolly and Dotty are great.”

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Posted 2 years ago

“Last minute custome change and you came to my rescue, the swing dress I purchased was beautiful and looked fantastic with the petticoat, I wore it to Goodwood Rival. It was so rock n roll Loved Loved Loved the dress.”

Dolly and Dotty 5 star review on 19th September 2023

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Posted 2 years ago

“Gorgeous dress wore it to Goodwood Revival ❤️❤️❤️❤️❤️❤️ was comfortable all day even in the 30-degree heat! Managed to look and feel fabulous all day. Definitely recommend Dolly and Dotty.”

Dolly and Dotty 5 star review on 17th September 2023

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Posted 2 years ago

“I ordered two dresses in different sizes. I have returned the one and awaiting a refund. I ordered another dress which had a fault in the material again I am awaiting a refund. The dress I bought is beautiful and I have no issues with this one”

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Posted 2 years ago

Hello Trudi, Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you've experienced with your recent orders. We're glad to hear that you're satisfied with the beautiful dress you kept. Regarding the two dresses and the shipping fee, we have already processed the refunds, and these should be reflected in your account in 3 days. As for the faulty dress, we take quality issues very seriously, and we've forwarded this matter to our quality team to ensure it doesn't happen in the future. To expedite the resolution, please send us the return receipt for the faulty dress to sales@dollyanddotty.co.uk, and we will promptly process your refund for the return shipping fee. Once again, we apologise for any inconvenience this may have caused you, and we appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to us. Warm regards, Your Dolly&Dotty Team

Posted 2 years ago

“The delivery was very speedy and the quality was excellent, as all the dresses that I have bought have been. In the few occasions of wearing them so far I have had so many compliments from others. I will no doubt buy from them again”

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Posted 2 years ago

“Easy ordering process ; the dress I ordered is exceptional quality and a very good price. It was dispatched promptly and I was CV kept informed by text”

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Posted 2 years ago

“Beautiful dress, fitted well, would recommend Dolly and Dotty .”

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Posted 2 years ago

“Really happy with dolly and dotty! Website was easy to use and there were a good variety of dresses at really reasonable prices. My order arrived really quickly and was brilliant quality.”

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Posted 2 years ago

“The dress I ordered was very nice and of good quality. I received it pretty quickly. Unfortunately I the top half was too tight across the bust so I had to send it back. Returns aren’t free and I’m still awaiting my refund. That puts me off ordering again from this vendor. It’s worth noting that I returned something else to a high st store on the same day and received confirmation they had received it a couple of days after I posted it & I have also received a full refund.”

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Posted 2 years ago

Hello Lucy, Thank you so much for bringing this to our attention! Our dresses are true to size but if you are in between sizes it will be best to order the size up so it will be more comfortable as the cotton dresses don't have much stretch on them but the polyester is stretchy. Every product also has a size chart and I also suggest you refer to that to make sure you get the best size according to the product description and measurements. Regarding the return shipping costs, given the competitive prices we are offering, we cannot offer free returns & exchanges. Further return information can be found on our website: https://www.dollyanddotty.co.uk/return-policy We've also received your return package and wanted to let you know that we're already processing your refund of £50.00. We apologize for the delay in processing it, as we're currently short-staffed. Your patience is greatly appreciated. Please don't worry, we're working diligently to expedite the refund and get it to you as quickly as possible. You can expect the refund in your account within the next few business days. We sincerely apologize for any inconvenience caused and thank you for your understanding. If you have any questions or concerns, please contact our friendly customer support team. We're here to assist you in any way we can. Thank you for your continued support. Sincerely, Your Dolly&Dotty Team

Posted 2 years ago

Dolly and Dotty is rated 4.8 based on 1,970 reviews