Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: The Offices, 57 Newtown Road, Brighton, Brighton and Hove
Rating: 4.81

4.8 Rating 1,970 Reviews

95 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Dolly and Dotty 5 star review on 13th January 2026

204

Anonymous

Anonymous // 01/01/2019

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English

“First purchase & definitely not the last. The choice of clothes is wonderful & good value. Really good material. I love the dress I bought & I will be back!”

Dolly and Dotty 5 star review on 13th September 2023

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Posted 2 years ago

“All items are amazibg. I have not received as many complements about a dress in years. Perfecg fit and perfect outfit for a day trip on the Northern Belle train”

Dolly and Dotty 5 star review on 12th September 2023

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Posted 2 years ago

“Excellent quality and fitted perfectly”

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Posted 2 years ago

“Cheap, thin materials. Lovely designs. Reasonable quality sewing. Good customer service. Bad returns policy.”

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Posted 2 years ago

Dear Heather, Thank you for taking the time to share your thoughts. We’re glad to hear that you liked the designs, found the sewing quality reasonable, and were happy with our customer service. We’re sorry to hear that you were disappointed with our returns policy. Your feedback is very valuable and we'll certainly take this into consideration for future improvements. We truly appreciate your honesty and hope to provide an even better experience in the future. Kind regards, The Dolly and Dotty Team

Posted 1 week ago

“Love your dresses! However have you changed your sizes, I removed tags before trying on and the dresses are tight unable to wear.”

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Posted 2 years ago

Dear Vivien, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 1 week ago

“Quick delivery, well packaged and great price.”

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Posted 2 years ago

“Well what a lovely surprise, easy to order, getting great customer service, changing delivery date (by me) and dress packaged perfectly. Very very impressed.”

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Posted 2 years ago

“The dress was for my daughter for my niece wedding it's a beautful dress perfect”

Dolly and Dotty 5 star review on 8th September 2023

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Posted 2 years ago

“An amazing choice of products, a very easy website to navigate n seamless order n delivery system.”

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Posted 2 years ago

“I wore the Rocksbilly headband to register at college with a goth style top. It's a new look I was trying for college. I love them thanks 😊.”

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Posted 2 years ago

“Great company quick delivery reasonable price.”

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Posted 2 years ago

“It’s a very pretty dress and the fabric feels so nice”

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Posted 2 years ago

“Absolutely love my dress. Ordered one size and would say it was smaller than usual but the next size was perfect and the customer care was excellent. Would highly recommend”

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Posted 2 years ago

“Toujours qualitatif ! je ne regrette jamais mes achats chez Dolly !”

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Posted 2 years ago

“I.m realy happy with the New dressés. Good Qualité.”

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Posted 2 years ago

“Very good communication, I knew where my parcel was at all times. It arrived quicker than I thought it would be.”

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Posted 2 years ago

“You all at Dolly&Dotty did very well. It got very complicated to send items to me in Germany and only worked via emails and personal messages. The 👗 is , as I expected it. I own one, already . Big thanks to you all at Doly&Dotty.Ilka”

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Posted 2 years ago

“Excellent customer service. I needed to return one dress as it didn’t fit and I received personal emails throughout the return process. I purchased another dress which fit perfectly and was absolutely beautiful”

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Posted 2 years ago

“Great website and easy to navigate!”

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Posted 2 years ago

“Absolutely love my dress, so flattering. Delivery was so quick too. Can't wait to shop here again.”

Dolly and Dotty 5 star review on 27th August 2023

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Posted 2 years ago

Dolly and Dotty is rated 4.8 based on 1,970 reviews