Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: The Offices, 57 Newtown Road, Brighton, Brighton and Hove
Rating: 4.79

4.8 Rating 1,606 Reviews

94 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dolly and Dotty 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“material was not very good and did not keep - but the delivery service was good but you have to pay for returns - will not purchase from them again”

Helpful Report

Posted 1 year ago

Hello Geraldine, We're truly sorry to hear about your recent disappointment with the fabric quality of the dress you purchased. Our fabric selection can indeed vary between designs, resulting in different thicknesses and textures. We apologise that the material of this particular design didn't meet your expectations. Your feedback regarding the fit and fabric is crucial to us, and we'll strive to ensure consistent quality across all our designs. We also understand the importance of a seamless return process. Our commitment to offering competitive prices on quality products influences our return policy structure. We constantly strive to provide the best value for our customers while maintaining the quality of our services and products. We value your loyalty and support towards Dolly and Dotty. If there's anything we can assist you with or if you have any further feedback, please feel free to reach out. Your satisfaction means a lot to us. Warm regards, Your Dolly and Dotty Team

Posted 1 year ago

“Super quick delivery and tracking was great as well.”

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Posted 1 year ago

“It was far too small awaiting a larger size to be delivered”

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Posted 1 year ago

Hello Tina, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. We also sent you the replacement last week via express post and there is a little delay because of the bank holidays. Hope you like it when it arrives! Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 1 year ago

“Unfortunately all three dresses did not fit one was a little snug one was massive and the other was not a good fit and not too flattering I ordered all the same size. I am also not happy about more than £11 to send them back and the procedure for this has made me nervous as there is no return note I am waiting for my refund. Delivery was fine”

Helpful Report

Posted 1 year ago

Hello Sue, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. We also understand the importance of a seamless return process. Our commitment to offering competitive prices on quality products influences our return policy structure. We constantly strive to provide the best value for our customers while maintaining the quality of our services and products. Thank you for your feedback; it helps us improve our service. Best regards, Your Dolly and Dotty Team

Posted 1 year ago

“Delivery was on time and was great doing business with Dolly and Dotty”

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Posted 1 year ago

“Super happy with the new Petticoat and Dress. Fit is perfect.”

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Posted 1 year ago

“I ordered 2 dresses as I couldn't decide between the designs and I'm between sizes. The plan was to return one! Unfortunately, both fit beautifully and I loved both designs! So they are now both in my wardrobe. Super fast delivery.”

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Posted 1 year ago

“I love Dolly and Dotty dresses, there are so many different styles and colours to choose from. The prices are reasonable (especially at sale time!), and delivery to Australia doesn't take too long. Very happy customer 😀”

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Posted 1 year ago

“First off, the fabric quality and construction is top notch. I work at a zoo, so the prints are PERFECT for the office and zoo events! The dress designs are fun and extremely flattering to any figure, which isn't something you normally find. I was skeptical how they would look, since other retro brands run small. If anything, I'd say Dolly and Dorry runs a little big. Not in a bad way! The dresses are SUPER comfortable and soft. Only because I wear them to work, I do wish some of the off-shoulder dress prints came in other styles. The reason I give them a 4 instead of a 5 is because the pockets are sewn in really low. I found that my dresses were a lot longer than the ones pictured on the models. I'm 5'9", so they shouldn't be hitting me as low as they are, even without a petticoat. I love that my phone fits in my pocket without it being obvious (also yay pockets!), but it ends up hitting my knees when I walk because they are so low. Thankfully I sew so these are all issues I can fix, and they definitely won't stop me from buying tons of Dolly and Dotty dresses in the future. Overall, GREAT dresses and amazingly fast shipping to the States! Just know you may need to alter your dress a bit. It's 100% worth it, in my opinion. I'm excited to see what other awesome animal prints they come out with. (Secretly hoping for something with rhinos). But having a gorilla dress to open our new gorilla exhibits and a koala dress to wear when we welcome our koalas? PERFECTION!”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Super quick ship to Canada. High quality dresses that hold up to a lot of use and washes!”

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Posted 1 year ago

“I ordered this dress for my daughters wedding, I love Dolly and Dotty dresses so much I don't need any excuse to buy another, I ordered the wrong size and when I realised I emailed the help desk and asked if they could help me as there wasn't enough time for it to arrive, return and reorder, I can't thank the team enough for making things happen so quickly, it's gorgeous and I can't wait for the big day so I can wear this beautiful dress, you are one amazing company, thank you 😊”

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Posted 1 year ago

“Brilliant company fast delivery and perfect fit 🥰🥰🥰”

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Posted 1 year ago

“Unique prints and gorgeous dress cuts. Love the hidden deep pockets, soft material and vibrant prints. Customer service always prompt and helpful.”

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Posted 1 year ago

“Lots of choice and a quick service. Thanks!”

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Posted 1 year ago

“Absolutely love this dress. Beautiful material, love the fit . My second purchase and it won’t be my last!”

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Posted 1 year ago

“Super fast delivery from Dolly and Dotty . I was very impressed . Bought item for my friend who loved it . Very happy with everything .”

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Posted 1 year ago

“Arrived on time easy to order dress fits like a dream and feels lovely on ,they are true sizing can highly recommend Dolly and Dotty”

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Posted 1 year ago

“Great quality items, reasonable price and arrived quickly. Would definitely recommend and will buy from you again in future 👍”

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Posted 1 year ago

“Always beautiful designs”

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Posted 1 year ago

Dolly and Dotty is rated 4.8 based on 1,606 reviews