Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: The Offices, 57 Newtown Road, Brighton, Brighton and Hove
Rating: 4.81

4.8 Rating 1,970 Reviews

95 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Dolly and Dotty 5 star review on 13th January 2026

204

Anonymous

Anonymous // 01/01/2019

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English

“Great service, fast delivery”

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Posted 1 year ago

“As always, good quality and quick delivery. This is why I keep coming back.”

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Posted 1 year ago

“Ordered 2 dresses for choice & ended up keeping both!! Both absolutely gorgeous and the taffeta petticoat (which I had to buy too!) are perfect under both. Win, win really!”

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Posted 1 year ago

“I was absolutely over the moon when my dress arrived. The quality is so high, it fits perfectly, &…. IT HAS POCKETS 😍. I’ll be wearing it in March, there is a ball , after a big book signing event . I can’t wait to wear it .”

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Posted 1 year ago

“Dresses were lovely, very good quality too, fast delivery.”

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Posted 1 year ago

“La robe est magnifique et taille très bien. Elle est d'une qualité remarquable. J'adore cette marque”

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Posted 1 year ago

“Lovely items and look good on, true to size as well”

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Posted 1 year ago

“We received the dresses in good time , but on opening them we found them to be of very low quality , more like cheap fancy dress costume .. the sizes ordered were size 10 and the fit was very different on each dress .. we was very disappointed and had to return them .. We had ordered one dress the week before which was a bit better , but since trying it on a few times the zipper has broken .. so again this is being returned.. We really wanted to like these but wasn’t up to standard ..”

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Posted 1 year ago

Dear Andrew, We sincerely apologize for the disappointment you experienced with our dresses. We deeply regret that the quality and fit did not meet your expectations. This falls short of the standard we strive to uphold, and we genuinely appreciate you bringing this to our attention. Please know that we take your feedback seriously, and we are actively working to address these issues within our product line. We understand the importance of your special moments and regret any inconvenience caused. We would like to make things right for you. If you are open to it, our customer service team is here to assist you with your returns and explore potential solutions. Your satisfaction is our priority, and we value the opportunity to improve based on your input. Once again, we apologize for any frustration this may have caused and appreciate your understanding. Warm regards, Your Dolly and Dotty Team

Posted 1 year ago

“So pleased! Delivery was super fast and well packaged, had to return and they were so helpful and it was processed fast, new size is perfect. First time shopping with you but will be back to buy more from Dolly and Dotty!”

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Posted 1 year ago

“Absolutely fell in love with this fantastic petticoat so fluffy and full. It's so pretty I'd love to wear it as a skirt. Thoroughly recommend. Feel amazing when I wear it under my Dolly and Dotty dresses ❤”

Dolly and Dotty 5 star review on 19th January 2024

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Posted 1 year ago

“Very addictive dresses!! Great service but would really love a free return or reduced return service.”

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Posted 1 year ago

“Wonderful. I am very happy with my purchase. These dresses are so lovely and flattering.”

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Posted 1 year ago

“Great service. I absolutely love my dress, great quality and fits perfectly”

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Posted 1 year ago

“Fast delivery and good value, thanks so much!”

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Posted 1 year ago

“Great service. Fast delivery and well packaged.”

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Posted 1 year ago

“Really good communication and very helpful with any queries I had.”

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Posted 1 year ago

“The clothes ordered arrived quickly, even though we were international posting, the clothes were beautifully made and great fun to wear. Thank you for the excellent service.”

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Posted 1 year ago

“I have 8 Darlene dresses now, and I'm sure I'll get more. The fit is perfect, the style is awesome, and the various patterns and colours are wonderful. I get so much affirmation and compliments when I wear them, and I feel like a million dollars. Love this brand!”

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Posted 2 years ago

“Quick delivery , item as described ,”

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Posted 2 years ago

“Quick response to our order..... fast delivery of a quality product”

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Posted 2 years ago

Dolly and Dotty is rated 4.8 based on 1,970 reviews