Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: The Offices, 57 Newtown Road, Brighton, Brighton and Hove
Rating: 4.81

4.8 Rating 1,970 Reviews

95 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Dolly and Dotty 5 star review on 13th January 2026

204

Anonymous

Anonymous // 01/01/2019

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English

“Bought 2 dresses, tess lace dress in navy and Elizabeth swing dress, both are excellent quality, true to size and look beautiful on, both dresses look timeless so I’m sure I will get to wear them time and time again, fantastic dresses for the price too, my new online store to visit for dresses , 5star +”

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Posted 2 years ago

“Nice company, customer service response was fast. Return would have been easier if there were instructions, or even an invoice, in the parcel.”

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Posted 2 years ago

“Beautifully made and shaped to suit me...lots of compliments”

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Posted 2 years ago

“Easy to use, quick to deliver, no complaints!”

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Posted 2 years ago

“Lovely quality dress outstanding delivery time”

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Posted 2 years ago

“I am so very happy with all my purchases from “Dolly & Dotty” my main Christmas present from my family (& treat to myself!) were four dresses to add to my wardrobe and I am so absolutely thrilled with them. The quality is amazing, the fit is perfect .. my hubby even did a “phwoar” noise when I put them on!!! … hahaha!! I love them all but my favourite of them is the “Billie Long Sleeved Book Print Flared Dress” it’s just beautiful & makes ME feel AMAZING when I’m wearing it! I love this brand and do mainly buy “book” related items as I am a school librarian so wear & enjoy them every day… but would love to fill my wardrobe with every style as coming out of the menopause & feeling “frumpy” wearing them they’ve made me feel awesome!!! More book prints please!!!”

Dolly and Dotty 5 star review on 4th January 2024

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Posted 2 years ago

“I love my dresses. They fit like a glove and I've had loads of compliments. I will be buying more soon.”

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Posted 2 years ago

“Always pleased with these designs and dress. Though in each style sometimes my size in them differs as different styles fit differently. So something to bear in mind when you purchase the different styles. Some are a bit more figure hugging than others. But they always make me feel good and look great .”

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Posted 2 years ago

“Sorry return item was too big”

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Posted 2 years ago

Hello Kim, We're truly sorry to hear that the fit wasn't as expected. We always strive to ensure every item fits perfectly. We highly recommend using our size chart available on our website before making a purchase. If you're ever unsure about sizing, please don't hesitate to reach out to us. We're here to assist and make sure you find the perfect fit next time. Please, post the product back to the following address, including a note to explain the reason for the return. You can write the order number on the letter if you no longer have an invoice or packing list. The return postal address is: Dolly and Dotty 134 Terringes Avenue, Tarring, Worthing, West Sussex, BN13 1JP, United Kingdom We aim to issue a refund or process exchanges within 7 days of receiving the returned item. Have a great day ahead!☀🌻 Kind regards, Your Dolly and Dotty Team

Posted 2 years ago

“arrived very quickly. better than expected. bought size large (am size 18) fitted perfectly. Material has a bit of stretch. very pleased with dress”

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Posted 2 years ago

“First order and I was worried but I needn’t have been! Delivery was so quick and my dress is stunning! True to size, lovely material and exactly as pictured. Will definitely order from dolly and dotty again!”

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Posted 2 years ago

“I returned it before Xmas and haven’t heard anything so I’m not really the best person to review it.”

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Posted 2 years ago

Dear Anthony, We sincerely apologise for the delay in communication regarding your refund. Rest assured, the refund was processed four days ago. Your input for a review is valuable, and we understand your situation. If you have any further concerns, please don't hesitate to reach out to us directly. Happy New Year! Best regards, Your Dolly&Dotty Team

Posted 2 years ago

“Very pleased with this dress. It's gorgeous. Very quick delivery too.”

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Posted 2 years ago

“Lovely petticoat so soft an just the colour I wanted thank you”

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Posted 2 years ago

“Great dresses. Great designs. Lovely fit. Quick delivery.”

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Posted 2 years ago

“Lots of choice, fast delivery, generous sizes and easy ordering”

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Posted 2 years ago

“Poor quality and terrible returns I still haven’t had my money back Avoid”

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Posted 2 years ago

Dear Lisa, We sincerely apologize for the inconvenience caused by the dress that didn't meet your expectations. Your feedback is valuable to us, and we'll certainly consider this for future improvements. We also checked and can confirm we still have not received your return, can you email us the return tracking number if you still have them so we can check further? Our email is sales@dollyanddotty.co.uk. If there's anything else we can do to enhance your experience or if you have further suggestions, please feel free to reach out. Your satisfaction is essential to us, and we appreciate your understanding. Thank you for sharing your thoughts with us. Warm regards, Your Dolly and Dotty Team

Posted 2 years ago

“I love dolly and dotty dresses- I've been buying them for years as they really suit my body shape”

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Posted 2 years ago

“I was so surprised to receive my dresses so quickly. The plaids are quality material and long enough for my tall frame. At a recent dance I received so many nice compliments. It moved quite well especially during turns. The flirty fifties dress comes to just above my knee so my crinoline is much too long but I can adjust. That fabric is thinner and will be cooler for the summer. So far I am very pleased with the dresses and the company. I’m sure I will be a repeat customer.”

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Posted 2 years ago

“So pleased with my dress. Arrived at the door the date it was promised.”

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Posted 2 years ago

Dolly and Dotty is rated 4.8 based on 1,970 reviews