Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: The Offices, 57 Newtown Road, Brighton, Brighton and Hove
Rating: 4.81

4.8 Rating 1,970 Reviews

95 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Dolly and Dotty 5 star review on 13th January 2026

204

Anonymous

Anonymous // 01/01/2019

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English

“I love Dolly and Dotty dresses. There sizes are accurate and comfy. They look amazing and are fantastic quality! If I could I would buy all the dresses they make! Also, wanted to say a massive thank to Dolly and Dotty for their amazing customer service- I mananaged to originally order the wrong size and with one email they sorted and made sure I got the correct one. No fuss and got back to me really quickly. I could not ask for more!”

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Posted 2 years ago

“I'm in Europe, I bought a dress. Delivery took slightly longer than stated, but I expected that. It did arrive eventually (approximately in 3 weeks).”

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Posted 2 years ago

“Dresses are amazing and arrived in Australia very quickly”

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Posted 2 years ago

“Quick delivery, love the dresses, perfect fit, true to size.”

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Posted 2 years ago

“Hello fabulous frock I love it. Will be ordering another frock very soon ❤️”

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Posted 2 years ago

“Please with 2 of the dresses received one didn’t suit so sent back still waiting for a refund.”

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Posted 2 years ago

Dear Jennifer, We sincerely apologize for the inconvenience caused by the dress that didn't meet your expectations. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 2 years ago

“Lovely quality clothing. Quick deliveries. Excellent customer service.”

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Posted 2 years ago

“The dress is stunning. It’s a perfect fit and very flattering. The service was terrible initially and the dress took longer than I would have expected to arrive however eventually it was sorted out and I’m very pleased. I would consider using them again but would probably stay clear of preorders”

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Posted 2 years ago

“Amazing dresses and affordable. Dresses are really well made and fit wonderfully. And so much choice. Some really fun designs. Dolly and Dotty are my go-to shop and have my highest recommendation.”

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Posted 2 years ago

“Service was excellent - took a little longer than I expected to dispatch, but it's that time of year! Was a little surprised to watch the dress journey from the Netherlands but it got here in good time. I will definitely be buying from Dolly and Dotty again.”

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Posted 2 years ago

“Easy ordering, swift delivery and absolutely joyful purchases!”

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Posted 2 years ago

“Gorgeous dresses that fit very well.”

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Posted 2 years ago

“Excellent company copy. Excellent service. Use them often.”

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Posted 2 years ago

“First time in buying from Dolly and Dotty absolutely love this dress , wore it to a family gathering and everyone said how much they admired my dress 🥰love the style and quality and shall certainly keep my eye on this site and look forward to my next purchase .”

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Posted 2 years ago

“You never find out how really good a company is until you have an issue and D&D handled my concerns amazingly. My dress arrived and although I loved it the sizing was off on this occasion. I dealt with Maria who was friendly and helpful throughout, an alternative size was sent to me free of charge and then I returned the one that was too big. I couldn’t fault the service, I’ve just ordered another dress from them.”

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Posted 2 years ago

“This was my first purchase and it certainly won’t be my last. The dress is beautiful, the fit is flattering and it was despatched very quickly. I’m a very happy customer.”

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Posted 2 years ago

“This dress was just as described, fitted perfect and was better quality than expected”

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Posted 2 years ago

“Beautiful dresses and skirts made in stunning materials. Great sale prices too!”

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Posted 2 years ago

“Delivery was great & lovely selection of dresses!”

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Posted 2 years ago

“Excellent service, beautiful dresses at a great price!”

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Posted 2 years ago

Dolly and Dotty is rated 4.8 based on 1,970 reviews