Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: The Offices, 57 Newtown Road, Brighton, Brighton and Hove
Rating: 4.81

4.8 Rating 1,970 Reviews

95 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Dolly and Dotty 5 star review on 13th January 2026

204

Anonymous

Anonymous // 01/01/2019

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English

“Beautiful dresses and fits well”

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Posted 2 years ago

“Super Speedy Delivery, Excellent Sellers, I love my new dresses a perfect fit and good quality material.... Thank-You for your service....”

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Posted 2 years ago

“Dress too small so sent back. Still waiting for refund”

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Posted 2 years ago

Dear Sharon, We regret the sizing issue and appreciate your feedback. We've processed your refund; it should be reflected in your PayPal account shortly. We apologize for the delay, attributed to our current staffing situation. Your patience is valued. If uncertain about sizes, feel free to contact us; we're here to assist. Kind regards, Your Dolly&Dotty Team

Posted 2 years ago

“Sorry wasn't for me. Didn't like the fabric. I have returned it haven't heard from you yet”

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Posted 2 years ago

Dear Denise, We apologise that the fabric didn't meet your expectations. We've received the returned dress and initiated a refund. I understand your disappointment and want to let you know we have other fabric options like cottons and various polyesters you might prefer. Your feedback helps us improve, and we regret any delay due to our current staffing situation. If you're interested in exploring other options, please let us know! Kind regards, Your Dolly&Dotty Team

Posted 2 years ago

“Really pleased with my dress. It fits perfect. I can't wait to show it off at my 70th birthday meal with the family.”

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Posted 2 years ago

“So happy, it so hard to find clothes that fit my body shape and prefered style.”

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Posted 2 years ago

“Loved the dress size and pockets very comfortable”

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Posted 2 years ago

“👍👍👍👍👍👌🤘”

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Posted 2 years ago

“I returned this item, had no response”

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Posted 2 years ago

Dear Claire, Thank you for bringing your concerns to our attention. We apologise for any inconvenience caused by the perceived quality of your dress as a growing company, your feedback, negative and positive, really matters to us. We've also received your return package and wanted to let you know that we're already processing your refund of £44.50. We apologise for the delay in processing it, as we're currently short-staffed. Your patience is greatly appreciated We're hoping you can give us a second chance in the future. Thank you so much for your patience and cooperation! Best regards, Your Dolly&Dotty Team

Posted 2 years ago

“Dress was lovely but didn’t fit. I’m still waiting for my refund. There was no delivery note in my package either.”

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Posted 2 years ago

Hello Allison, We regret the sizing issue and appreciate your feedback. We've processed your refund; it should be reflected in your PayPal account shortly. Our warehouse is paperless, hence no delivery note, but you can always include any proof of order in the package. We apologize for the delay, attributed to our current staffing situation. Your patience is valued. If uncertain about sizes, feel free to contact us; we're here to assist. Kind regards, Your Dolly&Dotty Team

Posted 2 years ago

“Fabulous service arrived in good time. Texture of fabric was a little different to what I was expecting but the print is so pretty. Can't wait to wear this dress!”

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Posted 2 years ago

“Good communication and speedy delivery”

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Posted 2 years ago

“Tons of choice, patterns are fantastic, and the size range is great!”

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Posted 2 years ago

“As always with D&D great service and a lovely product.”

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Posted 2 years ago

“Petticoat is beautiful, ordering very easy and quick delivery.”

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Posted 2 years ago

“I love my dress! It fits as if it was made to measure. Also when I said my welcome discount didnt work the amount was refunded straight away. Will buy from hete agan!”

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Posted 2 years ago

“Very thin material and tight across the chest, sent it back (once I had paid for the postage) and as yet have still had no refund”

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Posted 2 years ago

Dear Tracy, We sincerely apologise for the inconvenience you've experienced and the delay in processing your refund and that you did not like the fabric of the dress. Your feedback is valuable to us, and we appreciate your patience. We're pleased to inform you that we have processed a refund of £50, which will be credited back to the original form of payment within the next 3 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider. We understand your frustration and want to clarify that our team has been short-staffed, leading to the delay. However, we're continuously working to improve our processes to prevent such issues in the future. Once again, we apologise for any inconvenience you've encountered and greatly appreciate your understanding. If you have any further questions or concerns, please feel free to reach out to us. Thank you for your patience. Sincerely, Your Dolly&Dotty Team

Posted 2 years ago

“The outfits are quirky and fun. There is no skimping on fabric and the quality is fabulous. Sizing is a bit variable but that could be my shape They are easy to order, friendly to deal with ,prompt delivery and quick to refund if not required.”

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Posted 2 years ago

“Always love buying new dresses and have never been let down...”

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Posted 2 years ago

“As always with dolly and dotty dress am never disappointed with the fit size colours and style”

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Posted 2 years ago

Dolly and Dotty is rated 4.8 based on 1,970 reviews