Dolly and Dotty Reviews

Name: Dolly and Dotty
Address: The Offices, 57 Newtown Road, Brighton, Brighton and Hove
Rating: 4.81

4.8 Rating 1,970 Reviews

95 %

of reviewers recommend Dolly and Dotty

4.8

Based on 1,970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Dolly and Dotty 5 star review on 13th January 2026

204

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Love how feminine the range is & had a beautiful flowed swing dress with petticoat for a wedding & had so many compliments. I went on to buy others for going out socially”

Helpful Report

Posted 1 year ago

“I wanted something different.. I had so much fun wearing this dress… lots of positive comments to.”

Helpful Report

Posted 1 year ago

“Ordered 2 dresses both excellent quality. Had to return one as it didn't suit. Return easy enough but still waiting a week later for the refund. I'm surethey will deal with it very soon.”

Helpful Report

Posted 1 year ago

Dear Susan, We sincerely apologise for the inconvenience caused. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 1 year ago

“Excellent service, very quick delivery to Australia, and a fantastic range of products.”

Helpful Report

Posted 1 year ago

“Not true sizes, would need to go up a size have returned dresses . Still waiting on refund.”

Helpful Report

Posted 1 year ago

Dear Marion, We sincerely apologise for the inconvenience caused by the dress not meeting your expectations. We've already processed the refund for the returned dress, and it should be reflected in your account shortly. If you have any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 1 year ago

“Dress material was of poor quality. A horrible nylon material. I returned the item on the 24th July. Awaiting a refund.”

Helpful Report

Posted 1 year ago

Dear Joanne, We sincerely apologise for falling short of your expectations regarding the dress quality. Your feedback about it is valuable to us, and we'll certainly take this into consideration for future improvements. We've also already processed the refund for the returned dress, and it should be reflected in your account shortly. If there are any further concerns or need assistance, please don't hesitate to contact us. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Your Dolly and Dotty Team

Posted 1 year ago

“Loved the dress I ordered but 14 was too small and 16 too big so had to return. Refund was fast. Disappointed though.”

Helpful Report

Posted 1 year ago

“Excellent!! The service was brilliant from start to finish. I can’t recommend them enough. I’m very happy with the dress.”

Helpful Report

Posted 1 year ago

“Very beautiful dress really good quality material really soft comfortable to wear”

Helpful Report

Posted 1 year ago

“The dress is beautiful and I can't wait to wear it on my wedding day”

Helpful Report

Posted 1 year ago

“So happy with my purchase, which arrived within the time you said and fitted beautifully. I am a very happy customer and pleased to recommend you to anyone, including the people who paid me compliments during the day when I wore it”

Dolly and Dotty 5 star review on 30th July 2024

Helpful Report

Posted 1 year ago

“This is the 4th dress I have bought and, as usual, I am extremely happy, fits perfectly and I absolutely love the print as I am a xrazy cat lady!! Extremely speedy delivery as usual too x”

Helpful Report

Posted 1 year ago

“Always a prompt service, fast delivery and good bargains.”

Helpful Report

Posted 1 year ago

“Not as good as the dresses.”

Helpful Report

Posted 1 year ago

Hello Susan, Thank you for taking the time to share your feedback about the tote bag. We're sorry to hear that it didn't meet your expectations. Your input is valuable to us, and we would love to know how we can improve our products. If you have any specific suggestions or details on what you think could make the tote bag better, please feel free to email us. We are committed to ensuring our customers are happy and satisfied with their purchases, and your feedback will help us achieve that. Thank you for your support! Best regards, Dolly and Dotty

Posted 1 year ago

“Love Dolly and Dotty clothes. Very prompt service”

Helpful Report

Posted 1 year ago

“Good comms delivery a bit slow but all good”

Helpful Report

Posted 1 year ago

“Service was first class, and quality of clothes was amazing. Love the style and will definitely be a returning cutomer. A++++”

Helpful Report

Posted 1 year ago

“I have purchased a number of dresses from Dolly and Dotty. They arrive very quickly and are always good quality. I have a range of patterns from alpacas to flowers and always get compliments.”

Helpful Report

Posted 1 year ago

“What a great experience from start to finish. Quick and easy ordering process. Super fast delivery (received order next day). Unfortunately I had to return an item. After a few days I emailed to confirm receipt of return. I was contacted within half hour by Maria to confirm receipt and refund was processed straight away. Couldn't ask for better customer services. Felt the personal touch from the conversation with Maria!!... FABULOUS .... thank you x”

Helpful Report

Posted 1 year ago

“I was absolutely delighted with my dress and the speed that it was sent to me. I will definitely be looking to buy from Dolly and Dotty again.”

Helpful Report

Posted 1 year ago

Dolly and Dotty is rated 4.8 based on 1,970 reviews