Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

“Speedy service . Courteous and efficient engineer.”

Posted 8 months ago

Thank you for the glowing review! We're thrilled to hear you were happy with the courteous and efficient service provided by our engineer. Delivering a seamless, first-class experience is always our goal. If you need any further assistance, we’re just a call or message away. Thank you for choosing us!

Posted 8 months ago

“Delivery OK, on time but do not think the washing machine has been fitted correctly as there are issues. I would appreciate an engineer to attend and check that the fitting is correct.”

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Posted 8 months ago

Hi George, Thank you for taking the time to share your feedback. We’re thrilled to hear that your delivery arrived on time, but we’re truly sorry to learn that you’re experiencing some issues with the fitting of your washing machine. That’s not the seamless experience we aim to deliver. We’ve sent you a private message with the details of who to contact to arrange a follow-up. This will help us ensure we’re sending the right engineer to resolve the problem for you as quickly as possible. Your satisfaction is incredibly important to us, and we’re committed to making this right. If there’s anything else on your mind, don’t hesitate to reach out—we’re here to help Many Thanks, Domestic & General

Posted 8 months ago

“I am still waiting for the replacement drawers for my Hotpoint ultima freezer compartment. I spoke with Hotpoint customer service 3 weeks ago and they said they were awaiting 2 drawers coming in. I've tried to contact Hotpoint but their automated message system does not recognise my post code”

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Posted 8 months ago

We’re really sorry to hear about the delay in receiving your replacement drawers and the trouble you’ve had reaching us. We completely understand how frustrating this must be and want to assure you that we’re here to make things right. We’ve already reached out to you personally to gather all the details we need to resolve this quickly. Our aim is to get your freezer compartment back to working order as soon as possible. Thank you for your patience, and please don’t hesitate to get in touch if there’s anything else we can assist with in the meantime.

Posted 8 months ago

“Brilliant at fixing appliances but I don't like the way they keep ringing to get more business. If I want to come over another appliance I will get in touch with them.”

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Posted 8 months ago

Thank you for your feedback—we’re thrilled to know you’re happy with how we fix appliances! We’re sorry to hear that our follow-up calls didn’t feel helpful to you. If you’d prefer not to receive these calls in the future, it’s easy to opt out through your My Account. We’re always looking for ways to improve, so your thoughts are invaluable to us. Thanks again for sharing them!

Posted 8 months ago

“I am very pleased with the service. Never had a problem with repairs all good.”

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Posted 8 months ago

Thank you for your wonderful feedback! We're so pleased to hear you’re happy with our service and that your repairs have been hassle-free. That’s exactly the kind of experience we aim to deliver every time. If there’s anything else we can do to keep things running smoothly for you, don’t hesitate to get in touch—we’re always happy to help.

Posted 8 months ago

“Was a good service”

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Posted 8 months ago

Thank you for your wonderful feedback! We're so pleased to hear you’re happy with our service and that your repairs have been hassle-free. That’s exactly the kind of experience we aim to deliver every time. If there’s anything else we can do to keep things running smoothly for you, don’t hesitate to get in touch—we’re always happy to help.

Posted 8 months ago

“Everything is now working. The only comment I would make is I booked an appointment for 7.00 am to 8.15 so that I didn't have to take time off work. When the the appointment came through, it was for after 2 pm. I got time off but when you book a specific time you should try to honour it.”

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Posted 8 months ago

Thank you for your feedback. We’re really glad to hear everything is now working for you. We’d like to apologise for the inconvenience caused by the scheduling change. We always strive to honour the times our customers book, and we’re sorry we weren’t able to meet your expectations on this occasion. We appreciate you accommodating the revised time, and we’ll use your feedback to improve the scheduling experience moving forward. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Posted 8 months ago

“Was happy with engineer he told me cancel your policy and go buy new one. As we will never replace it.”

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Posted 8 months ago

Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and that you’ve decided to cancel your policy. I want to clarify that the information you received from the engineer is incorrect. Every year, we successfully replace over half a million appliances for our customers. While we aim to repair items as a first step to reduce waste and support sustainability, replacements are absolutely part of our commitment when repairs are not feasible. We’re always striving to provide better service, and I’d be happy to discuss this further and see how we can make things right for you.

Posted 8 months ago

“Good washing machine repair”

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Posted 8 months ago

Thank you for your kind words about our washing machine repair service! We're so pleased to hear that you had a positive experience. At Domestic & General, we’re passionate about providing an efficient and reliable service to get life back to normal as quickly as possible. If there’s anything else we can assist you with in the future, don’t hesitate to get in touch.

Posted 8 months ago

“Very good service and friendly”

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Posted 8 months ago

Thank you for your kind words about our service! We're so pleased to hear that you had a positive experience. At Domestic & General, we’re passionate about providing an efficient and reliable service to get life back to normal as quickly as possible. If there’s anything else we can assist you with in the future, don’t hesitate to get in touch.

Posted 8 months ago

“Domestic and General I can't fault, the delivery company however is another story. Paid for installation and removal of old appliance. Spoke with the delivery team when they arrived, showed them where I wanted the fridge freezer positioned, where the water connection point was, "we fix that last" I was told. They unpacked the appliance and removed the outer packaging and took it to their van. I had to go out to remind them to remove the old freezer. This they did, I put on the kettle to offer them a drink but when they didn't return I found out they had driven off, leaving me to complete the unpacking and to connect to the water supply and move the large American fridge/freezer into position myself. This is not what I expected when I payed extra for a full installation and removal. In summary D&G get 10 out of 10, AITH the supplier get 3 out 10.”

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Posted 8 months ago

“They never let me down an I been with them for a very long time long time”

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Posted 8 months ago

Thank you for your kind words and for being a loyal Domestic & General customer! We're so pleased to hear that you had a positive experience. We’re passionate about providing an efficient and reliable service to get life back to normal as quickly as possible. If there’s anything else we can assist you with in the future, don’t hesitate to get in touch.

Posted 8 months ago

“Our appliance was insured with domestic and general, when we suspected there was a fault it was so easy to report and book an engineer. The engineer kept in contact with me about the upcoming appointment, arrived when he was scheduled to, and was most helpful. He diagnosed the fault after just 5minutes and within the hour domestic and general had the follow up booked. Same day d&g contacted me to say that they had decided the machine had to be replaced and to go via a secure link and choose my new appliance! I had a choice of over 10 machines like for like as my appliance but different models and designs etc. I quickly found a replacement and within 24 hours it was scheduled to be delivered to me. Received after 48hrs. A very quick turnaround and I was most pleased and all I had to pay was an optional £20 charge to the delivery company to take my old appliance away for recycling which I was more than happy to do. D&G kept me updated at every step of the process and even after delivery have continued to email and check that everything is as it should be and have repurchased a new insurance policy with my new machine. Really glad we decided to insure our white goods and would definitely recommend to everyone that I tell about it.”

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Posted 8 months ago

Thank you so much for sharing your experience! We’re delighted to hear how seamless and efficient the process was, from reporting the issue to receiving your replacement appliance. It’s wonderful to know that our engineer and team were able to provide a quick turnaround and kept you informed every step of the way. Your kind words reaffirm our commitment to making claims and repairs as straightforward and hassle-free as possible. We’re grateful for your recommendation and for choosing to protect your appliance with us again. If there’s anything else we can assist you with, please don’t hesitate to get in touch.

Posted 8 months ago

“Dealt with promptly and efficiently”

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Posted 8 months ago

Thank you for your kind words! We're so pleased to hear that you had a positive experience. We’re passionate about providing an efficient and reliable service to get life back to normal as quickly as possible. If there’s anything else we can assist you with in the future, don’t hesitate to get in touch.

Posted 8 months ago

“Not the same as you were years ago been with you over 23 years”

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Posted 8 months ago

Thank you for taking the time to share your feedback with us, and for being such a loyal customer over the last 23 years. I’m truly sorry to hear that you feel we’re not operating to the standards you’ve come to expect from us. We take comments like yours to heart because they help us learn and improve. To understand more about your experience and how we can put things right, I’ve sent you a private message. Your input means a lot to us, and we’re committed to using it to enhance our service moving forward. Thank you again for letting us know how you feel, and I hope we can leave you with a much better experience next time.

Posted 8 months ago

“Very happy with service”

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Posted 8 months ago

“I had insurance with my washing machine when I bought it as I know I wouldn’t be able to do anything should a problem arise. Domestic & General have been very good in helping me out. I had called their assistance twice since I bought my machine and the engineers are all friendly and very good with their job! Thanks D & G.”

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Posted 9 months ago

Thank you so much for your thoughtful review and kind words about our service. We're delighted to hear that we've been able to assist you whenever needed and that our engineers left such a positive impression—it’s exactly the experience we strive to deliver every time. Knowing that we've made a difference in keeping your washing machine running smoothly is why we do what we do. If there's anything more we can do for you, don't hesitate to get in touch.

Posted 8 months ago

“I had a domestic and general policy that I didn't claim on for a year. Couldn't they have given me six months for free. Well the answer was no they can't be bothered”

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Posted 9 months ago

We understand your perspective, and we want to assure you that our priority at Domestic & General is to provide subscription plans that deliver value for money. By focusing on straightforward and transparent offerings, we aim to ensure consistent support whenever you need it. We’ve noted your feedback and truly appreciate you sharing your thoughts with us. If there’s anything you’d like to discuss further, our team is here to help. Many Thanks, The Domestic & General Team

Posted 9 months ago

“Washing machine repaired with efficiency”

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Posted 9 months ago

“Friendly engineer. Knew straightaway what the issue was. He ordered part which arrived within the time he had given . Very happy with the service”

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Posted 9 months ago

Thank you so much for your kind words! We’re thrilled to hear that our engineer was able to quickly identify the issue and that everything was resolved within the expected timeframe. It’s wonderful to know you’re happy with the service—your satisfaction is what we strive for every day. If you need any further assistance in the future, we’re always here to help. Many thanks, The Domestic & General Team

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General Reviews