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Domu Reviews

3.1 Rating 45 Reviews

51 %

of reviewers recommend Domu

Company Reviews

3.1

Based on 45 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Domu 1 star review on 26th December 2022

Domu 1 star review on 26th December 2022

Domu 1 star review on 26th December 2022

Domu 1 star review on 26th December 2022

Domu 1 star review on 26th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I mistakenly ordered a spare battery instead of the nail gun, realised and 2 hours later tried to cancel. Unbelievably they ‘could not cancel’ as the order was ‘processed’ (on a Sunday too!) the delivery despite numerous emails saying I had ordered in error. Of course it has arrived and now I have to waste more time returning. Great way to increase your sales, just make it impossible to cancel an order and hope the buyer doesn’t return (I will) I would avoid this company at all costs, ridiculous situation and totally unhelpful customer service.”

Posted 3 years ago

“Purchased a multifunctional Von chef soup maker. Registered for extended two year guarantee but after only a year we noticed a fracture appeared on the glass handle mounting. We notified them sent a photograph and were informed it was not covered on warranty as it was cosmetic. As the glass has fractured from the handle mounting and will only get worse obviously due to the heat of soup maker. This is not cosmetic. It must be a fault in manufacture. Two year warranty is not worth the paper it’s written on.”

Posted 4 years ago

“I cannot beleive the reviews here as my experience is the opposite They lie and they take your money under false advertising I paid for next day delivery and received the item 3 days later I spoke to customer services about a refund for the next day delivery which I had paid for,They said it will be in my account within 3-5 days was it? NO it was not and took me 11 working days to get my refund all the time been lied to by the staff or should I say Customer sham service. My advice would beto look elsewhere before looking here it may look a better price but you'll be better off with a proper company.”

Posted 4 years ago

“First class customer service! Faulty hotplate - replacement organised with an apology and received within 2 days. One very happy customer.”

Posted 4 years ago

“Great tiller no spares even mentioned in manual. Very disappointed . Philip”

Posted 5 years ago

“Poor luggage set that fell apart on first usage, poor customer service and collections dept (that failed to collect the item - so I stayed in for the day for no reason)!”

Posted 5 years ago

“Unfortunately there was a fault with a vacuum cleaner we bought from Domu. I emailed them immediately we noticed it and the same day received several replies, telling us that they were looking into it, then what they were doing about it and then that they were dispatching a new one to us. The service was impressively prompt, polite and helpful and on that basis I would certainly recommend Domu. We also had very good service when we originally bought the vacuum cleaner from Domu.”

Posted 5 years ago

“Domu products are so good as well as their services. I m so happy with their quality product's They are reliable as well as efficient in their work I feel so happy with their services Please go for this for shopping.”

Posted 5 years ago

“Domu have always provided excellent professional customer service. Telephone answered within four rings The customer service person introducing themselves Not feeling that I am wasting their time Delivering on their promises”

Posted 5 years ago

“The item was faulty, expecting replacement now. Brilliant communication.”

Posted 5 years ago

“Good selection of goods, keen pricing, fast free delivery.”

Posted 5 years ago

“I've ordered 3 TV wall brackets and the only instructions to put it together is at the back of the box as no instruction leaflet is included in the product which is completely fine. However every time it gets posted to me the person who puts the delivery sicker must have a brain the size of a peanut as he or she puts the delivery sticker on the instructions which is the last place you would want to put the sticker, how is the customer supposed to put the item together using the instructions if they are covered up?”

Posted 5 years ago

“I roasted chestnuts and one broke my halogen oven. When I told my mum, she bought me an oven from DOMU. The delivery was a mess up but DOMU put that right. Since I received it I have cooked many tasty dinners in that oven. An absolute treat!”

Posted 6 years ago

“Good products, extra warranty, super fast delivery”

Posted 6 years ago

“We always have to be wary (even cynical) when reading online product reviews, even when backed by recommendations from "verified purchasers". But I needed a new powerful, reliable (and affordable!) vacuum cleaner - and, in the case of Domu UK, the performance reports from their customers rang true. So I took the plunge - and I am delighted. Not only does it match all my requirements, and the positive reviews of their customers, but the service also was first-rate - I ordered on 4th January and it was delivered on 6th. Excellent!”

Posted 6 years ago

“Good product, quick delivery”

Posted 6 years ago

“I have purchased at least 4 times from Domu,and every time I have been more than satisfied. Keep the products coming at these prices. Just great.”

Posted 6 years ago

“Purchased a Nail gun online at the check out There was a live chat window ,which meant I could ask some questions before I made the purchase which was very helpful. Item was ordered over the weekend and I have already had email notification that the nail gun has been dispatched. They had it at the lowest price and it included free delivery.”

Posted 6 years ago

“Purchased a hot water dispenser, the sort that delivers one cup etc'. We loved it, so much better than having to fill the kettle, wait for it to boil then lift and pour. That's the bit that is difficult when you have joint problems. Sadly, after a month the switch jammed. I managed to free it but the next month it jammed again. Contacted Domu UK. Immediate response email with returns form and return label. Refund processed within minutes of me emailing them confirmation of dispatch. I will be looking to buy another water heater, hopefully from Domu UK, when the little problems that seem to plague most one cup water heaters are sorted. A company proves itself by the way it handles after sales service. Domu Uk are exemplary. 10/10 for trustworthy”

Posted 6 years ago

“Range of products, quality, 1st class customer service and free delivery”

Posted 6 years ago

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Domu is rated 3.1 based on 45 reviews