“I tried to do an exchange and it has gotten all messed up. I've sent at least 3 messages asking what I need to do to complete the exchange and the original instructions are not working and my messages are not being answered. There is no number to call. I don't know what to do! Further, the item I wanted is sold out now and there is a similar one I'd like to reserve but I can't get anyone to help me before that is sold out as well and the sale that I ordered from is no longer going on. It is so frustrating!!”
Hi Debbie! Items ordered on pre-order can take 4 weeks ship, if you order an item that is not marked pre-order it will only take up to 3 business days. Thank you!
“Ordered 2 skirts, received one 2 weeks later. When I requested an update on the second skirt response was that it was a “pre-order”. Skirt was marked as a clearance item. The second skirt still hasn’t arrived, 3.5 weeks after ordering. Have requested a cancellation and refund on second skirt. Why would a clearance item be on a 4-week preorder?
Hopefully, I haven’t been scammed out of my money. Waiting to see.”
“I will never order anything form Donajo again. I ordered a skirt from the website. The description said "in stock and ready to ship." I reached out around 2 weeks later (only access to Donajo is thru email???) I was then informed that the skirt was not even available for another 2-6 weeks. I mentioned the "in stock and ready to ship" part, but no response to that. When my skirt arrived 6-8 weeks after I ordered it I was not impressed. It was a print, so I know that the skirts may look a little different based where the material is cut. Online is was purple-ish with some yellow, my skirt is yellow with some purple. Had I seen a photo of the skirt I received I would have never ordered it. I haven't worn it because I thought I might return it, but after the customer service I had received I just don't think I want to go thru the hassel. I have ordered skirts thru large tennis suppliers, and smaller companies - I have never had an experience as bad as I have with Donajo.”
“I ordered a tennis skirt for my daughter in law on 5/1/26 and it still has not been delivered! No updates, no communication, no apologies for the delay. This was suppose to be her Mother’s Day present. Well that didn’t happen! Your service is a sad excuse for customer service.”
“Skirt was too small I had to return it for store credit. Would much rather have the return back in my credit card. I haven’t found anything else yet in the store that is that price and don’t want to pay more. I may just eat the cost but not shopping here again”
Hi Karen! FInal sale items can only be returned for a store credit. Here is a link to other skirts for the same price: https://www.donajobrand.com/a/search/sale?filter_product_type=skirts&filter_length=17%22&filter_size=S
Make sure to check if the item is marked as "pre-order", pre-orders can take 4 weeks to ship. You will also get a free return label to return the skirt. Thank you.
“I like the skirts. However, I did not realize that shipping would take seven weeks without a peep from customer service. In other words, I didn't realize a sale on DonaJo skirts would mean that customer service was also discounted.”
“I have several scores, tanks, and dresses from Dona Jo! I get compliments all the time; however, I am recently not happy! The tank I ordered is too small and is expensive to return/exchange it! In addition, I also ordered a skort over a month ago, which has not yet arrived! Not happy!!!”
“I'm not crazy about this company. Their sizes seem to be a bit smaller than other companies. The skirts (while really cute) don't have much room in the short pockets for balls. Skorts seem very tight and the 2 times I've ordered skorts they take many weeks to arrive. Tops come separately, and I wait and wait for the skorts. If I spill something on a top, I have to use an agressive fabric release product to get the stain to release. Tops are comfortable but very thin. I won't be ordering again from them.”
Hi Christine! The skirt was ordered on pre-order, pre-orders can take 4 weeks to ship, your skirt was delivered before the 4 weeks. We have different styles tops and skirts with different fabrics to accommodate our different customers. Thank you.
“I would have given it a 10 a few years ago, but then you started randomly using thin, flimsy fabrics. I never know if I'm ordering something sturdy or something that's going to fall down around my ankles when I start running. The latest sports bra I ordered was approximately equal to going barechested. It's supposed to be athletic wear!!
Now I really don't want to order because it's 50/50 if the fabric will be anything that can hold up to actual sports.”
“Sizes run quite small, material seems very thin. Doesn't seem to be a sturdy athletic wear brand.
Also, part of my order never shipped with no explanation.
Im not impressed.”
“Products are awesome. I love my court skirts. The shipping time is terrible and makes me not want to order from Dona Jo anymore. This particular skirt came in 2 1/2 weeks, but it is only one of three in the order. The other 2, they called pre-order and I understand that that will take longer. I am still waiting for one that I ordered seven weeks ago that hasn’t yet been shipped. .They keep repeatedly telling me it will ship in 2 weeks. It was NOT listed as a pre-order skirt. I They charge your card immediately on placing the order and then hold your money for months while you wait. I’m afraid summer will be over before I get all the skirts I’ve ordered. Do better, Dona Jo.
AT THE VERY LEAST, YOU COULD SEND REGULAR SHIPPING UPDATES.”
Hi Betty! We apoloigze for the delay you are experiencing. You can always email us at info@donajobrand.com to cancel or request a replacement for your order. Thank you!
“I like the products but I’m still waiting for my skirts, it’s been almost a month and there is no phone number to call for customer service Sent an email yesterday still waiting for reply”
“The skirt took one month to arrive. The top of the skirt rolls down so I had to sew 1/4 inch elastic at the top. This is a continuing problem with Donajo skirts. I’m not sure why they don’t run a small elastic band at the top.”
“I wear a large skirt in every brand but this skirt was way too tight and small. Why is it that a large fits like a medium it is not a well made skirt!”
