“I have only bought DonnaJo for past few years. However, my last purchase was very disappointing. The material used for skirt and shorts were not the high quality I expected as all my other purchases. As a result, I unsubscribed and will look elsewhere for better quality products.”
“It was my first purchase. After 5 days of not hearing about shipment, I contacted Dona Jo and was told there was a manufacturers problem and should arrive within 2 weeks. Dona Jo should have contacted me not the other way around; and in the end, it took almost a month to receive the item. So I wasn't very happy. On a positive note, I have to say my messages were responded to quickly and politely.”
“I was disappointed with the lack of communication on ,your last order. It took over a month to receive one of the two tops, and when I told them to cancel the order they shipped it that day.”
“I ordered two items, but only received one item. The only way I can track the other item is to download an app and give information that I do not want to provide. I would simply like to know where the tennis skirt from order #402021 is. Will it be delivered soon?”
“Colors are very pretty. Ordered a xl because large seemed too snug. XL will not stay up when playing tennis. Pockets are very small to fit a tennis ball in.”
“The skirt was very short. It was not true to length or size. Unfortunately, no returns, only credit.
I tried to call, you cannot talk with anyone, only email.”
“Top I ordered was way too small - always wear an XS - S and this one I could barely get on. Also, I ordered a skort and it has yet to arrive. It's been over 3 weeks since I place the order”
“Was under the impression this item was manufactured in USA and was expecting delivery 5-7 days.
After no delivery and no communication from Dona Jo I had to inquire what was the status and was informed the style was being replenished and still took almost another 10 days to receive one skirt. Disappointed this item is made in China”
“Still waiting for my order to be fulfiilled from Feb 6. It’s now Feb 22. Still missing half the order. Zero communication. I’ve reached to ask where the order is - to either fill the order or return my money. No response. Very disappointing customer service experience thus far.”
“I ordered two DonaJo skirts (2separate orders) over four weeks ago and have not received any updates on my orders so far. One of these orders was a birthday present for my dear friend whose birthday was February 4. No updates still. I don’t know if they have shipped if they’re on their way or what is going on. I am disappointed.”
