“I ordered two skirts on 1/28. I received shipment and delivery notifications for one of the skirts, which I received on 2/3. I like the skirt I received but am disappointed that there has been absolutely no communication regarding the second skirt.”
“I ordered 3 items. I received 2 tanks and I have not received the skirt yet. I returned 1 top and asked for an exchange on the second due to size. I have not heard anything yet about my exchange or my skirt order. Please advise me.”
“I recently purchased a skort. While I finally got what I like, I felt like the ad was unclear, a little misleading even. I thought it was fully refundadable, but it was not. I wasn’t able to find a phone # to contact Dona Jo.”
“The ads are confusing. It looked like I was ordering a skirted legging but when it came, it was only a coverup skirt. So I inquired and was told coverup skirt was what I ordered. So for more money I agreed to purchase the skirted legging in the same style. When it came, it was the skirted capri. They lost me as a returning customer. Free returns are not free. There’s a charge. I’m not a happy camper.”
“I notified your company on 12/16 that the wrong item was shipped. DJ should have immediately corrected the situation instead of having to wait for the item to be returned (12/22) and then excuse after excuse due to the holiday and short staff. I did not receive the correct product until 1/12/26.”
“I did t know the skirt I bought wasn't returnable only for store credit and I am mad as I do t want a store credit. The skirt was way too small. I never wear more than a small or extra small and this barely fit. I want a full refund”
“Your website was very misleading. “free shipping and extended returns”. Until you read all the way down the return details does it tell you different. My first order sizing did not work so I am out over $300 dollars. Love your variety but will never order again!”
“Unfortunately, I do not like the skirt I purchased and it is not returnable or exchangeable because it was on sale! I wear a size 4-6 so ordered Medium based on the chart shown and it's too big. The description said form fitting underpants but they are not. I do not like the fabric and there's too much fabric. I am really disappointed.”
“Not at all pleased with the fit. My last three or four purchases the waste bands have been much too large compared to the first five I purchased. I probably will not purchase again.
Not at all pleased with the fit. My last three or four purchases, the waste bands have been much too large compared to the first five I purchased. I probably will not purchase again.
Thank you.”
“Actually my L top looks more like an small.
Very unhappy and in the process of returning. So disappointing Ted as I like the new style and color.
It did even cover my waist.”
Hi! The Move T is a loose fitting top but it is short. I'd like to suggest the Hit Shirt, it is available in many colors, its also loose fitting but it is longer, offering more coverage.
I see it was ordered during our black friday sale, you can still return it for or a store credit or an exchange. Thank you.
“I bought 2 pairs of leggings but they kept slipping down my legs. Also, for a tennis shop, they should have had “pockets” on the sides for balls. Liked the colors but in the future, I’ll get my leggings elsewhere.”
“I always wear a size medium tennis skort across all brands. Donajo must have a new product source because on my third time ordering I settled for a size EXTRA LARGE! And it still isn’t that comfortable.”
“After several attempts to get a straight answer from DonJo customer service, I was told an item bought on sale could NOT be emailed a return receipt even though I was well within the 15 day return/exchange time frame. This is VERY BAD business. With ALL the competition out there, you would think DonaJo would at LEAST send an email return receipt. I did mail my skirt back today and I am told by customer service they are holding a smaller size for me. In the future, I'll be taking my business to a company who values their customers.”
Hi Melissa - Thank you for your review. We will be sure to pass it along to the team for future consideration. The issue was you were attempting to return a final same item. We do offer returns to store credit and exchanges on final sale items. We do not provide return labels. This information is located in the complete return policy on our website. Thank you!
