“I love their outfits! I like the feel and the way they fit, and they are easy to care for. As a company, I had to return an item and Dona-Jo promptly replied to my information request.”
“I am so impressed by the quality of their clothing. The material, the fabric and the design make their clothing quite exciting. I’ve received lots of compliments.”
“I love your skirts and have many many of them. The sizing changes have been a bit frustrating. I am a size 8 and ordered the medium and returned for a large. Size chart was not helpful in guidance in this particular skirt.”
“Turnaround time was long… Had to re-order a skirt due to a size issue and the entire process took at least a month… Ended up going on two Florida trip trips where I needed the skirt without it because the turnaround time was so long. Disappointed.”
“The shipping and return policy is terrible. Trying to charge $21 for a return label. I had to return shirt- medium- which i always wear. It was so small I’m thinking I will need xl. It looked cropped but it didn’t on model. Plus it takes forever to get the stuff.
Trying to get a free exchange but might just give up because if the other size is still short I won’t want to pay to ship it back again.”
“Still waiting for my order to be fulfiilled from Feb 6. It’s now Feb 22. Still missing half the order. Zero communication. I’ve reached to ask where the order is - to either fill the order or return my money. No response. Very disappointing customer service experience thus far.”
“I ordered two DonaJo skirts (2separate orders) over four weeks ago and have not received any updates on my orders so far. One of these orders was a birthday present for my dear friend whose birthday was February 4. No updates still. I don’t know if they have shipped if they’re on their way or what is going on. I am disappointed.”
