“I ordered one skort. It took over a month to arrive, and it was at least 2 sizes too small. (I ordered my standard size.) I paid extra for a free return. Not only is my refund less than what I paid, it was only available as store credit. Buyer beware.”
Hi! You ordered this item as pre-order, pre-orders can take 4 weeks to ship. It was delivered to you before the 4 weeks mark. Since the skirt was a final sale item, it only qualifed for a store credit. The $1.89 extra fee is non refundable, that is why you are seeing a difference between what you paid on the order and the store credit received. Thank you.
“I love my Dona Jo skorts, but the shipping is extremely slow! It took over a month for one I ordered in April and am still waiying for arrival of another. I have told my friends and they have ordered and wondered if the skort was actually ever going to arrive. I love the material and adorable styles but you have got to get the shipments out faster!”
Hi Jan! You ordered this skirt on pre-order, pre-orders can take 4 weeks to ship from the date they were placed. Items not marked as pre-order take nly up to 3 business days. Thank you!
“Products are awesome. I love my court skirts. The shipping time is terrible and makes me not want to order from Dona Jo anymore. This particular skirt came in 2 1/2 weeks, but it is only one of three in the order. The other 2, they called pre-order and I understand that that will take longer. I am still waiting for one that I ordered seven weeks ago that hasn’t yet been shipped. .They keep repeatedly telling me it will ship in 2 weeks. It was NOT listed as a pre-order skirt. I They charge your card immediately on placing the order and then hold your money for months while you wait. I’m afraid summer will be over before I get all the skirts I’ve ordered. Do better, Dona Jo.
AT THE VERY LEAST, YOU COULD SEND REGULAR SHIPPING UPDATES.”
Hi Betty! We apoloigze for the delay you are experiencing. You can always email us at info@donajobrand.com to cancel or request a replacement for your order. Thank you!
“The compression shorts are very snug, so I suggest you go up at least one size The fabrics are nice and the shirt hangs nicely I had a problem with part of my order taking over a month to arrive and one piece was the wrong fabric I am still trying to process the return They respond promptly to emails, but I feel like the ordering/shipping process needs work”
“I love the fabrics and designs. I don't like the sizing. There is a big difference between Large(2) and XLarge (3) in some of the skirt styles. I would like all skirt styles to be more consistent. Thank you.”
“I like the products but I’m still waiting for my skirts, it’s been almost a month and there is no phone number to call for customer service Sent an email yesterday still waiting for reply”
“I love the skirts and sleeveless golf shirts I’ve ordered from Donajo. They’re awesome to wear at the gym (aim polo is my favorite, but the alley mock neck stays put better for upside down yoga poses).”
“The skirt took one month to arrive. The top of the skirt rolls down so I had to sew 1/4 inch elastic at the top. This is a continuing problem with Donajo skirts. I’m not sure why they don’t run a small elastic band at the top.”
“I would usually give Donna Joe five stars. However, this skirt came in longer on one side than the other. I contacted them several days ago and have not heard back Therefore customer service has not been a good experience.”
“Ordered a Medium based on your size chart. Surprised that I couldn't pull beyond my upper thighs.
Sent the Medium back via UPS. Got a confirmation that Donajo received my return. Still waiting for the exhchange of a Large size to ship.
Pros: the Medium I received seems to be very well made. I like the design of the skirt.
Cons: Wish the shipping of items was faster. Does your size chart properly match the cut of the skirts? Was very surprised a Medium did not fit.
Hoping the Large size skirt fits when it finally ships/arrives.”
