“So far I think you are great. The shirt I ordered is perfect. The skort was way too long so I am exchanging it. You have acknowledged that it has been received. I hope to get my replacement soon. Thanks, Lori”
“Besutiful skorts and top. Came promptly except for one item. I emailed Dona Jo and she offered a refund or I could wait for the order to be filled. I just got the skort and I love it. Great customer service.”
“Customer service was slow. The order took over a month to be completed. All the sizes ran small. I am normally a medium top in Nike, Adidas, and Fila. I had to take a large top with Donajo. The skirt ran tight and the design was too flared and squat. The model looked much better in the design of the skirt than what the actual skirt looked like. I was very disappointed with the overall shopping experience.”
“Skirt was too small I had to return it for store credit. Would much rather have the return back in my credit card. I haven’t found anything else yet in the store that is that price and don’t want to pay more. I may just eat the cost but not shopping here again”
Hi Karen! FInal sale items can only be returned for a store credit. Here is a link to other skirts for the same price: https://www.donajobrand.com/a/search/sale?filter_product_type=skirts&filter_length=17%22&filter_size=S
Make sure to check if the item is marked as "pre-order", pre-orders can take 4 weeks to ship. You will also get a free return label to return the skirt. Thank you.
“I like the skirts. However, I did not realize that shipping would take seven weeks without a peep from customer service. In other words, I didn't realize a sale on DonaJo skirts would mean that customer service was also discounted.”
“I have several scores, tanks, and dresses from Dona Jo! I get compliments all the time; however, I am recently not happy! The tank I ordered is too small and is expensive to return/exchange it! In addition, I also ordered a skort over a month ago, which has not yet arrived! Not happy!!!”
“Love the one skirt I received, but two have not arrived and I have gotten no communication on the other two. Product is very nice, but customer service is lacking.”
“I started playing pickleball 5 years ago and tried various skirt brands from Nike, Wilson , and Lululemon to name a few. Hands down, Dona Jo is my favorite! The skirts and tops are made well and are supportive with little riding up. I love the patterns and colors. I am 5’3” and weigh 115 pounds and Small is perfect for me! Love Dona Jo!!!”
“I'm not crazy about this company. Their sizes seem to be a bit smaller than other companies. The skirts (while really cute) don't have much room in the short pockets for balls. Skorts seem very tight and the 2 times I've ordered skorts they take many weeks to arrive. Tops come separately, and I wait and wait for the skorts. If I spill something on a top, I have to use an agressive fabric release product to get the stain to release. Tops are comfortable but very thin. I won't be ordering again from them.”
Hi Christine! The skirt was ordered on pre-order, pre-orders can take 4 weeks to ship, your skirt was delivered before the 4 weeks. We have different styles tops and skirts with different fabrics to accommodate our different customers. Thank you.
“I can't tell you how VERY disappointed I am in my purchase!!! I was very excited to get my skort, but when I found it was too small and wanted to exchange it, twice I received a very unprofessional and terse response telling me I could only get store credit. After several attempts to get answers on how to go about sending it back and using my 'store credit' I HAVE NOT HEARD BACK. TERRIBLE customer service!!!”
Hi Catherine! We apologize for the experience. Here is the link to submit your return request, once we receive the return and process the store credit we will then email you the gift card:https://www.donajobrand.com/apps/redo/returns-portal/login
