Hi Victoria! They were ordered as pre-order, pre-orders can take 4 weeks form the date they were placed to ship. I'm glad to see they were now delivered, before the 4 weeks mark. Thank you!
“I posted on FB about your lack of a decent return policy and you blocked me from further posting. I did not like the item I received as it was not as appeared in your ad and too small as well. You want me to pay another $17.00 to return it or receive a store credit. Not a good policy. Doubt you'll post this review.”
Hi Joan! Final sale items can only be returned for a store credit, this information can be found in our return policy on the website. Since you paid the extra free for free retuns at checkout, you'd get a free return label. The $17 to return is only if you select the pick up at your doorstep return method, which is a special service offered by Fedex. Thank you!
“Ordered 2 skirts, received one 2 weeks later. When I requested an update on the second skirt response was that it was a “pre-order”. Skirt was marked as a clearance item. The second skirt still hasn’t arrived, 3.5 weeks after ordering. Have requested a cancellation and refund on second skirt. Why would a clearance item be on a 4-week preorder?
Hopefully, I haven’t been scammed out of my money. Waiting to see.”
“I went to their warehouse in Fl and was actually able to try on a number of different pieces. Bought a number of skorts and tops. Ordered more on line. Very well made. Vibrant prints and colors. I’m always looking at them on line when they show up on my facebook feed.,”
“I will never order anything form Donajo again. I ordered a skirt from the website. The description said "in stock and ready to ship." I reached out around 2 weeks later (only access to Donajo is thru email???) I was then informed that the skirt was not even available for another 2-6 weeks. I mentioned the "in stock and ready to ship" part, but no response to that. When my skirt arrived 6-8 weeks after I ordered it I was not impressed. It was a print, so I know that the skirts may look a little different based where the material is cut. Online is was purple-ish with some yellow, my skirt is yellow with some purple. Had I seen a photo of the skirt I received I would have never ordered it. I haven't worn it because I thought I might return it, but after the customer service I had received I just don't think I want to go thru the hassel. I have ordered skirts thru large tennis suppliers, and smaller companies - I have never had an experience as bad as I have with Donajo.”
“The large I received was smaller than larges I ordered in the past. When my team selected Donna Jo I warned them that your sizes ran small. You need to look at your sizing otherwise I love your skirts.”
“I have been purchasing summer tennis outfits from Donajo for several years. I just bought my latest skirt recently. I was not disappointed. The skirt is so flattering, fits great, and the colors are such happy ones, that the first day I wore it, three people commented positively about it.. I am so happy to have found them.”
“I ordered a tennis skirt for my daughter in law on 5/1/26 and it still has not been delivered! No updates, no communication, no apologies for the delay. This was suppose to be her Mother’s Day present. Well that didn’t happen! Your service is a sad excuse for customer service.”
“I recently received 3 out of 4 items. The black skirt was defective with the ruffle in the front. I tried it on and was disappointed. The blue dress was adorable but one size too small. The zebra skirt with lime green, I didn’t care for. I’m still waiting on my last skirt so I can send them back for a one time free return.”
“Product doesn't run true to size. I followed sizing chart and the skort is too small. Couldn't return for full credit due to this item being on sale when I bought it. I will not be purchasing from this company again. I made this one purchase to give them a try and they failed.”
“The reason for four stars instead of five is due to the long time waiting for my order. I placed my order on March 30th and finally received it on May 15th. Love the skort pattern and fit but stop advertising it if it takes so long to ship it. My first time ordering through Donajo and very disappointing. Not a once did they offer me a refund.”
