“Your sizing is absolutely ridiculous. I have two skirts and the cow shorts that are all way too small . I usually wear a medium in clothes and your size large is smaller than my mediums . My cow shorts fit my daughter who is a size 4 I won’t be buying from you again .”
“Very poor customer service - unable to get a response about multiple shipments that were duplicates, and how to return them. Please reach out to your customers with solutions!!”
“I have ordered their stuff for years, but the inconsistency of the fabric and sizing is frustrating, to say the least. I’m generally a S/M but have to order a large in the tanks. Then I order a L in a short-sleeved top and I’m swimming in it. I have ordered multiples of the same top and sometimes the fabric is thin and flimsy and sometimes more substantial. Makes it hard to keep ordering when you never know what you’re going to get. I have reached out to customer support for clarification on the fabrics, but don’t ever seem to get a clear answer.”
“Love the skirts, not at all impressed with customer service. I ordered two skirts on sale on 6/14/26. Was charged for both. Only one was shipped (which I do love!!), but they cannot tell me when to expect the other. First response I got to my initial inquiry was that I had "pre-ordered" the skirt, which I did not -- it was on sale! After my next inquiry, they said they'd send when it is re-stocked, but they have no idea when that might be. I never got a message about the skirt being out of stock. So 3 weeks later, I'm stuck with a full charge to my card, but only half my order. Retailers are not supposed to charge for items not shipped! Not at all impressed. But I DO love the skirt. Do better, Donajo!”
“Original styles, except for most recent purchase of Soar Adapt skirt..
A great company nonetheless with list of choices of unique and original designs”
“I LOVE the fabrics of the sleeveless golf polos that I have purchased. They come in beautiful colors and feel soft, silky and very cool in the heat of SW Florida's summer.
Once I figured out what size I actually need, I found the fit to be perfect. But to be clear, these tops run SMALL. I initially ordered a medium top because my Jofit medium tops are slightly large on me. But the medium Dona Jo was ridiculously small. Because Dona Jo would not refund my money but would only provide me with store credit or an exchange, I exchanged the medium top for a large top. I was pleasantly surprised to find that it fits perfectly, so I promptly ordered two more identical large tops in different colors.
That brings me to a customer service issue. When I ordered the initial medium top, it was a sale item and I paid a small extra charge for returns. It was not clearly disclosed that a return would be accepted only for store credit or an exchange. Candidly, I purchase golf apparel online from a number of different shops, and this is the first time I've run into this kind of policy. I understand from the retailer's perspective that they don't want to be stuck with discontinued items, but from the customer's perspective it makes Dona Jo an outlier compared to other manufacturers and e-tailers. Did it deter me from purchasing 2 more identical tops (albeit in different colors) from Dona Jo? No. Does it make it less likely that I will buy any other item from Dona Jo? Yes.”
“I love my skirt! Fits well and I love the color! The only thing is it took almost 2 months before I received it. I did complete a form online to custumer service and they responsed quickley. I received my skirt two weeks after I completed the form.”
“I placed an order 5/25/26 for 5 skirts/skorts and received confirmation. It's now 5 weeks later and I have only received 2 and that is the reason for the low score.”
“The skirts are nice quality but run small. I generally wear medium but require large in this style. The waistband rolls horribly so it needs to be redesigned with better quality materials! Customer service is horrendous and it takes FOREVER to get your order!!”
