Donaghy Bros Reviews

Name: Donaghy Bros
Address: 34 - 40 Maghera Street Kilrea, Kilrea
Rating: 4.80

4.8 Rating 8,252 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

Questions

Metrics

4.8

Based on 8,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

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Donaghy Bros 5 star review on 7th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From order to delivery the process was very smooth and fast. My initial query was answered immediately and I even had an email from the Director asking if everything had gone ok and thanking me for ordering from them. I would not hesitate to order from them again. Very happy.”

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Posted 5 years ago

“I ordered a Kitchen Aid food mixer and was really pleased with product, service and delivery.”

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Posted 5 years ago

“Quick n efficient service”

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Posted 5 years ago

“Very prompt service”

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Posted 5 years ago

“Excellent service. Prompt replies and kept informed of delivery status. Arrived as and when expected. Thank you”

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Posted 5 years ago

“Purchased items from Donaghy Bros. Excellent prices, quick delivery and friendly service. They also communicated all the necessary details and kept us inform of the progress of the delivery. Thank you for your polite and efficient service.”

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Posted 5 years ago

“I appreciated being kept informed about my order and delivery was prompt. Would definitely recommend! Last but not least: cheaper than AO and Currys PC World....”

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Posted 5 years ago

“Purchased a freezer and after a complete farce regarding the delivery company, the freezer was rejected due to damage. Delivery not acceptable as kerbside and better companies need to be employed for this purpose. Apologies from all companies involved were in short supply. Only positive was refund was promptly paid. Not a pleasant experience!”

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Posted 5 years ago

Hi Chris, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We are working continuously with all our couriers to ensure disruptions to services - as much as possible - are minimised. Our couriers are also taking all necessary measures to minimise any risks whilst maintaining social distancing. This includes, leaving parcels in safe places and avoiding contact with customers on deliveries. This is stated in our terms and conditions on website and we also send this information in our dispatch email. Kindest Regards, DB Team

Posted 5 years ago

“By going direct to Donaghy Bros I saved £100 on the iRobot S9+. It was delivered as promised, no hassle. Very pleased, and delighted with the product itself.”

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Posted 5 years ago

“The fridge I ordered was excellent. It arrived on time and the courier was very helpful..Would definitely use Donaghy Bros again...”

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Posted 5 years ago

“My mum got an American fridge freezer. Very happy with price and also delivery man Colin or conor wheeled it right to our outshed it made her weekend. Excellent customer service”

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Posted 5 years ago

“I have no real complaint with the store, the items were reasonably priced compared to other stores, both the items i wanted were in stock at same time. The delivery period was good. My complaint was with delivery. Firstly i was told i wd receive a call to advise a delivery slot, which didnt happen. I was told the items would be left at kerbside. Considering these were a v tall larder fridge and an upright freezer this is absurd. I said if they couldnt be put in garage they wd have to take them away. So i was told they wd b on a pallet, as if this wd solve the problem, in stead it made them too tall to get in garage. The driver didnt offer to remove them from the pallet and seemed to find my situation amusing. His unhelpfilness was nothing to do with the current Corona virus situation, as he wasnt wearing a mask, so wasnt concerned about near contact. It is just disinterest in providing any sort of helpful service. Do they leave a kettle at the kerb too? For this reason only i wdnt order from them again.”

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Posted 5 years ago

Hi Stephanie, I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We always aim to deliver a great experience. We are gutted when we miss the mark! We will use the feedback to make us better and to ensure this doesn’t happen again. Best Wishes, DB Team

Posted 5 years ago

“Very impressed with the speed and efficiency of my purchase.”

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Posted 5 years ago

“Good prices and excellent service. Would definitely recommend”

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Posted 5 years ago

“An expertly managed order, quick to answer any problems and put them right ( although not being their fault ). First class service. Many thanks. David Bailey.”

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Posted 5 years ago

“Very pleased with the Fridge Freezer and the price, there was no panic over delivery as my existing one was working but I feel you need to inform customers about delivery as I had to ring up to find out about delivery days. Your courier was on the ball and delivered on time and in good condition, no damage at all to the packaging.”

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Posted 5 years ago

“Efficient ordering online and delivery updates. Well packed”

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Posted 5 years ago

“Great service, tv delivered and installed in no time at all.”

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Posted 5 years ago

“Bulb was broken on arrival. Bought new one and all ok so far”

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Posted 5 years ago

“Very pleased with the service, our Dyson fan arrived within a couple of days from Northern Ireland. Much appreciated during the heat wave.”

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Posted 5 years ago

Donaghy Bros is rated 4.8 based on 8,252 reviews