Donaghy Bros Reviews

Name: Donaghy Bros
Address: 34 - 40 Maghera Street Kilrea, Kilrea
Rating: 4.80

4.8 Rating 8,252 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

Questions

Metrics

4.8

Based on 8,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

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Donaghy Bros 5 star review on 7th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, removed and recycled our old washing machine, delivered in only 2 days and customer service was very helpful when I had specific questions about the delivery and installation. Would definitely use again, thanks!”

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Posted 5 years ago

“Haven't actually received my order yet as the item is not in stock until beginning of September. I was aware of this when I placed the order. The following day I received an email letting me know they were out of stock and asking if I was happy to wait. I replied that I was. A few days later I received another email from the MD thanking me for my business. Now I know this will be a general email that all customers receive but it's a really nice touch. Both lots of communication let me know that there is a human being I can connect with. Thank you Donaghy Bros!”

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Posted 5 years ago

“Great service from start to finish.”

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Posted 5 years ago

“Great to deal with , purchase was straight forward and delivered within the stated time would recommend anyone looking for appliances to use this company for promptness and price”

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Posted 5 years ago

“Excellent service. Very efficient. Cooker arrived a week early. Thank you”

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Posted 5 years ago

“Excellent price and service”

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Posted 5 years ago

“First class service, happy with steam generator highly recommend dealing with this company. Thank you”

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Posted 5 years ago

“All perfect apart from the ‘jobsworth’’ delivery driver.”

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Posted 5 years ago

“My dishwasher is still in its packaging in my hallway. All the white goods that I have bought in the past have been installed for me and the old item taken away. I bought the dishwasher not realizing that it would not be plumbed in for me. When I realized that it would not be plumbed in, I was so pleased with the price that I went ahead a paid for the dishwasher. A friend said he would plumb it in for me but to date, he has not come to do so. Difficult to rate because it hasn't been unwrapped.”

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Posted 5 years ago

“Unfortunately order had to be cancelled owing to goods in store being found faulty before despatch. Cash was credited to account immediately, very good service Thankyou”

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Posted 5 years ago

“Excellent service, order arrived within 2/3 days. Thank you”

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Posted 5 years ago

“Friendly, efficient personal service and good value for money. Will certainly buy from Donaghy Bros again.”

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Posted 5 years ago

“Excellent service and quality products at great prices”

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Posted 5 years ago

“Dyson cheaper than Curry's by £14. Arrived on time with prior update and well packed. Extremely pleased with the vacuum”

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Posted 5 years ago

“WARNING - DO NOT USE!! SHOCKING AFTER SERVICE NO REFUNDS OFFERED!! YOU HAVE BEEN WARNED!! 1. We recently received an American fridge freezer, with bad damage to the side rear, we were told as we didn't inspect the delivery - note no damage was on the package - we are liable, and we got blamed we done the damage, after hours of defending ourselves we were refused a refund. 2. Additional to this we complained about the fridge not standing straight, which when pushed back into the space makes the kitchen units look out of alignment. We were told the doors can be adjusted, which after looking online do not, they have offered no reply to this. So we have ended up packing out our floorboard to compensate for this. I cannot believe we have had to do this? 3. After having the Fridge professionally plumbed in, the water dispenser now leaks, the company have offered to send out an engineer to fix, which doesn't seem right on a brand new £1200 fridge freezer. We still have had an engineer out to date. Shocking service to say the least. I have attached the damage we received the item in, and cannot imagine how wee would f caused this, we are so upset and to date not one of the three issues have been resolved. We have now been in talks with a civil litigation lawyer which looks promising. We shall be passing on these costs to which is also very reassuring too. We are also reporting them to Trading Standard so others know too. This with other review sites will hopefully just make others not to use this company. !! The worse online experience to date in our lives !! YOU HAVE BEEN WARNED!!”

Helpful Report

Posted 5 years ago

Dear Mr Hope, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We have investigated this issue and found that upon inspection of the images sent, it was determined that the damaged highlighted was not consistent with transit damage . As you state the packaging was perfect so it wouldn’t be possible for these scratches to have happened in packing therefore, it was our conclusion that the scratches were not caused during transportation. Despite our assessment which was supported by Samsung QC we offered an allowance as a good will gesture but this was not responded to. Regarding the alignment, these machines have adjustment for the front feet and separate door adjustment that should allow the unit to be levelled as desired. Again this information was passed on to you. When you reported that the water dispenser was leaking we again had our service team get in touch with you to organise a free of charge call from Samsung to have the machine assessed and try and find out what was causing the issue. This service call has been booked and Samsung will be in contact. We are trying hard to sort the problems you have reported but to date our offers have been refused in each case . If you wish to discuss further please get in touch via websales@donaghybros.co.uk Once again on behalf of Donaghy Bros I do apologise for the issues experienced and hope we can work together to get these resolved. Kindest Regards, Donaghy Bros Team.

Posted 5 years ago

“The freezer was excellent but the delivery was shocking. My freezer was dumped on my drive and I was told by pallet line company that he could not bring it any further. Considering I am over 70 years of age and unable to move it I had to ask my brother who lives 15 miles away to bring a friend and carry it into my house. The delivery driver refused point blank to even bring it to my door. THIS IS NOT ACCEPTABLE Too much health and safety rubbish no consideration for the elderly.”

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Posted 5 years ago

Hi Dawn, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We are working continuously with all our couriers to ensure disruptions to services - as much as possible - are minimised. Our couriers are also taking all necessary measures to minimise any risks whilst maintaining social distancing. This includes, leaving parcels in safe places and avoiding contact with customers on deliveries. The safety of our employees and customers is paramount. This is stated in our terms and conditions on website and we also send this information in our dispatch email. Kindest Regards, DB Team

Posted 5 years ago

“Always friendly and helpful on the telephone and swift efficient service.”

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Posted 5 years ago

“I bought a freezer and a tumble dryer and found their prices very competitive, the delivery wad fast and courteous. Happy customer!”

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Posted 5 years ago

“Very prompt and great customer service”

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Posted 5 years ago

“Super supplier.”

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Posted 5 years ago

Donaghy Bros is rated 4.8 based on 8,252 reviews