“Only issue we had is on the delivery of the door they didn't ring an hour before delivery, they rang up when arrived and said we leave it outside your front door, but they left it right outside the front door on the door which when my wife came home from work she couldn't get to the front door are get in,,,”
“The doors were as described. I was, disappointed in the delivery charge A bit of creative salesmanship was at play. I was, however, offered free delivery on a previous order which turned out to come direct from the supplier! On this latest order, it came from the depot in Norwich with a hefty delivery charge for a 20 mile journey.”
“I didn’t really think my doors were worth the price when I received them. Not really impressed with the delivery time either 21.30 on a Saturday night”
“I ordered from this company because they were the only ones to have the doors I wanted in stock. I placed my order and then two days later received a call to tell me that the doors were out of stock and it would be a month before they'd be back in.
To pay £60 for delivery and then be told the doors wouldn't arrive for four weeks is a bit extreme.”
“Hi everyone just a quick note to let yous know if you’re thinking to buy the xl joinery clear patten clear doors? I wouldn’t bother because if you have a problem with them like I did the manufacturer is not very helpful in helping you out. A bottom runner got damaged on my sliding door and I rang them to ask if they would sell me one, it’s not even like I wanted it replaced I offered to pay and they wouldn’t sell me one? Sounds bizarre I know ,but there you go. So if you do buy door from this manufacturer make sure they don’t get damaged or you’ll be in trouble finding parts for them else where👎👎👎👎”
“Ordered some doors and handles etc from door supplies online based on their website promise of fast delivery and their extortionate delivery costs.
You’d assume it would be very quick wouldn’t you?
Wrong!
It takes them a day or 2 to get in touch to arrange the delivery and then tells me it’s going to be over a week nearly 10 days.
I managed to source my doors etc elsewhere and within an hour of arranging the door delivery I requested they cancel the order completely.
This took nearly 2 days to receive a response by which point the handles etc had been despatched. This is interesting because I had received no confirmation that the handles had been sent nor did I realise the handles would not come with the delivery of the doors.
I’ve now been charged 30% restocking fee after having to send the handles back at my cost because they’re too slow to respond to a refund request.
They should have told me when they responded to the refund request that I would have been charged 30% restocking fee for something that I didn’t want and asked not to be sent…which I still find ludicrous.
My request for the email to be escalated to a manager was also ignored.
However they are quick enough to respond to be rude to me and have a poor attitude when it comes to telling me how much I’m being ripped off!
Oh and they apparently charge £60 for handles to be delivered which I’ve also lost!
A company should not advertise fast delivery and charge a fortune if they cannot provide you tracking for all of your shipments.
Not if they can’t actually provide fast delivery in a world of next day delivery!
I actually ordered and received what I needed from another supplier in the time it took them to respond to my refund request!
Rude staff, poor service!
Rip off merchants!”
“I bought two downham oak doors , although Door supply’s delivery was excellent the web site is I feel miss leading, and the doors have been awful , it’s virtually impossible to remove the glass beading without damaging the door , and the quality of the door although it looks nice , it’s easily marked , I wished I’d never bought them”
“The doors are fantastic,but delivery was poor as arrived on a large lorry that would not fit down drive. The driver refused to carry them and would not unload or speak to me on the phone. I had to rebook carpenter which was not easy. I was told they would look at compensation but I'm still waiting.”
“Very poor service let me order doors when they wasn’t in stock then I got charged an extra £20 to change the doors , I received the wrong size doors.”
“Poor quality doors and terrible customer service! Avoid like a plague!!!
Mislead by a number of positive reviews I made a mistake to order from this company 4 LPD doors. They advertise them as solid core oak doors intentionally omitting that it’s just oak “veneer” which is not even what a veneer usually looks like but a cheap plastic film put over MDF core. I’d never buy such doors if they’ve disclosed this in the description.
It gets worse, the doors were unfinished and we put a quality wood primer on them and while the 3 out of 4 doors were ok, one went all bubbly and the “oak veneer” flaked on both sides (!).
When I contacted the customer services, they politely asked to have a detailed description of what’s wrong (I’ve already provided detailed photos), then been doing pointless ping pong of different requests to complete detailed “special forms” to send to the supplier trying their best that I lose patience and give up on £200+ I wasted for that door. After more than a month of this exchange, they bluntly stated we were not supposed to finish these unfinished doors and it’s our fault (?!!) so no replacement or refund. Completely disregarding the fact that the problem was with that particular door which was supplied faulty with poorly glued up “oak veneer” and the fact that the other 3 doors turned out to be just fine after a coat of the same primer and 2 coats of Dulux paint!
I’m now liaising with my credit card provider to recover my money for this faulty door and will be reporting this company to the UK Trading Standards for shoddy business.
Save yourself hassle and buy doors elsewhere!”
“AVOID!!
Like to rip you off with restocking fees on door handles and also say items are missing on returning goods so they don’t refund you.
Understand restocking fee with doors but not when you mail the handles back at your own cost !!
Use LPD direct for all LPD doors cut out this company!!! Won’t be ripped off”
“There were supply issues with one of the doors which meant it was months late - I didn’t mind that. However, the customer service was terrible - I had to check every couple of weeks myself to be told it was delayed further. Fine but the utter rudeness of the staff was completely unnecessary when I was asking questions.”
“Avoid Avoid Avoid
Ordered 4 doors and 1 of them was not delivered with the rest. Terrible communication. Then damaged door received and replacement/refund was refused cause the damage needs to be reported within 3 days of receipt but I didn’t even know the door had arrived until 10 days or so later and even though I reported to damage immediately, they won’t issue a replacement/refund”
“Not impressed at all, no mention on the website when i ordered the pair of doors and paid that there would be a 8week wait for them, until you get a phone call to tell you there not even in the country!!”
