Dorothy Perkins Reviews

Name: Dorothy Perkins
Rating: 2.40

2.4 Rating 257 Reviews

34 %

of reviewers recommend Dorothy Perkins

2.4

Based on 257 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Dorothy Perkins:

At Dorothy Perkins you can buy Womens Clothing, Womens Fashion: Dresses, Maternity Clothes and Womens Shoes to buy online. The largest womenswear retailer in the UK, with over 600 stores nationwide, Dorothy Perkins has traded since 1919 and has been online with dorothyperkins.com since 1999.It offers gorgeous, up-to-the-minute fashion and the essential items of the season at affordable prices.

Visit Website

Phone:

0844 984 0261

Email:

customer.services@dorothyperkins.com

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Dorothy Perkins 1 star review on 11th May 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time ordering online haven't shopped in Dorothy Perkins for a few years.. Decided to order paid extra for next day delivery.. didn't arrive as I live in a Ab postcode... Thay did take the extra money knowing that I wouldn't receive it ..maybe thay should recognize the postcode and only charge standard delivery”

Helpful Report

Posted 6 years ago

“Rude, unhelpful and very miserable staff in this store who look like thay hate their jobs and do not want to be there! Really need a change in staff in this store”

Helpful Report

Posted 6 years ago

“Put 3 items in my basket. By the time I came to pay they had disappeared and no longer in stock . Useless !”

Helpful Report

Posted 6 years ago

“very unprofessional and lack of focus. waits more than 20mins to be attended to.takes long time to solve issues”

Helpful Report

Posted 6 years ago

“I purchased 3 items for nearly £50, I had emails to confirm, inform of items dispatched and one for thanking me for collecting my items even though I did not collect them! After I telephoned them 3 times and following an investigation they informed me that one of their staff had released my items to another customer and that I would be refunded the amount. Following 2 more telephone call to them I still have not received my refund. I am yet again on the phone when I decided to log this complaint now this is completed I am still waiting, They are pants!!!!!!!!!!!!!!! Ann from Grimsby 11/7/17”

Helpful Report

Posted 6 years ago

“I am really distressed that I spent a total of $44 in shipping charges: $10 to get a pair of $45 shoes and then spent an additional $34 in return shipping because they are too big and smaller size is not available. The customs form I had to fill out was onerous and time-consuming. What a terrible experience trying to do business with Dorothy Perkins!”

Helpful Report

Posted 7 years ago

“DP used to be my fav store till I discovered their shocking lack. Of quality control of products. Two blouses bought had sleeves which were mismatch in cutting. Frustrating will notbe buying anymire items from them.”

Helpful Report

Posted 7 years ago

“Bought a pair of trousers, wore once and washed once - fabric belt began to fray and come unstitched. Quality absolutely lousy - would take back but lost receipt. Considering their clothes are not cheap, not worth the investment of buying anything.”

Helpful Report

Posted 8 years ago

“Absolutely horrendous shopping experience. Collected parcel from Derby Intu store. No invoice in parcel, store refused to accept items back and produce refund with the confirmation email print-out. Given a 'customer services' number, on hold for 25 mins of the 30 min phone call, charged £6.20 on my phone bill. Was told after being on hold that they should have accepted it back in store (wasted trip to town). Sent a returns label via email. Received my refund over a week later after emailing again. Yesterday received an email saying chat I would receive a CHEQUE?! for my £6.20, and on that email they couldn't even get my name right....”

Helpful Report

Posted 9 years ago

Dorothy Perkins is rated 2.4 based on 257 reviews