Dorothy Perkins Reviews

2.4 Rating 257 Reviews

34 %

of reviewers recommend Dorothy Perkins

2.4

Based on 257 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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Customer Service

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About Dorothy Perkins:

At Dorothy Perkins you can buy Womens Clothing, Womens Fashion: Dresses, Maternity Clothes and Womens Shoes to buy online. The largest womenswear retailer in the UK, with over 600 stores nationwide, Dorothy Perkins has traded since 1919 and has been online with dorothyperkins.com since 1999.It offers gorgeous, up-to-the-minute fashion and the essential items of the season at affordable prices.

Visit Website

Phone:

0844 984 0261

Email:

customer.services@dorothyperkins.com

How do I contact Dorothy Perkins?

Helpful Report

(1 month ago)

You can contact Dorothy Perkins by Telephone, Email and Live Chat.

Helpful Report

(1 month ago)

46.15%

Industry Average

“ I returned 2 items in the same parcel 3 months ago, one was refunded and despite constant promises of the money being refunded on the second item, it has still not been 3 months later. It’s such a shame as I loved their clothes but will not be shopping with them again after this horrendous customer service. ”

- Gemma Dymott

“ Firstly my order was delivered to the wrong address because the address was cut off where the house number was. So had to chase this up with the post office. I sent for 4 items, returned 3 and only got a refund for 2. I have E mailed but have had no response. Very poor service, to say I’m disappointed is an under statement. No phone numbers for customer service which is very poor. ”

- Anonymous

“ It is impossible to get a qr code to return an item customer service is no good at all ”

- Anonymous

Dorothy Perkins Reviews

Customer Service - Bad