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Dorothy Perkins Reviews

2.4 Rating 264 Reviews
33 %
of reviewers recommend Dorothy Perkins
Company Reviews Questions Metrics Info
2.4
Based on 264 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 48%
Accurate And Undamaged Orders
Greater than 80%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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About Dorothy Perkins:

At Dorothy Perkins you can buy Womens Clothing, Womens Fashion: Dresses, Maternity Clothes and Womens Shoes to buy online. The largest womenswear retailer in the UK, with over 600 stores nationwide, Dorothy Perkins has traded since 1919 and has been online with dorothyperkins.com since 1999.It offers gorgeous, up-to-the-minute fashion and the essential items of the season at affordable prices.

Visit Website

Phone:

0844 984 0261

Email:

customer.services@dorothyperkins.com

How do I contact Dorothy Perkins?
Helpful Report
(2 days ago)
You can contact Dorothy Perkins by Telephone, Email and Live Chat.
Helpful Report
(2 days ago)
F

Customer Service - Bad

0.00%
Industry Average
“ Would give 0 stars if possible! This company is a disgrace! Next day delivery means 2 weeks delivery or no delivery at all! Customer service are rude and incompetent! Wrong items being sent out, not offering a replacement but being patronised by being told my local asda is 24 hours (which it isn’t !) and I can return anytime! Closing my account with this unprofessional company! Shame how these retailers don’t seem to understand that they are only in business due to customers, without us there would be no DP! ”
- Anonymous
“ I returned 2 items in the same parcel 3 months ago, one was refunded and despite constant promises of the money being refunded on the second item, it has still not been 3 months later. It’s such a shame as I loved their clothes but will not be shopping with them again after this horrendous customer service. ”
- Gemma Dymott
“ Firstly my order was delivered to the wrong address because the address was cut off where the house number was. So had to chase this up with the post office. I sent for 4 items, returned 3 and only got a refund for 2. I have E mailed but have had no response. Very poor service, to say I’m disappointed is an under statement. No phone numbers for customer service which is very poor. ”
- Anonymous
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