Doxdirect Online Printing Reviews

Name: Doxdirect Online Printing
Address: Perth Trading Estate, ,, Slough
Rating: 4.83

4.8 Rating 3,433 Reviews

97 %

of reviewers recommend Doxdirect Online Printing

4.8

Based on 3,433 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0333 200 7272

Email:

service@doxdirect.com

Location:

Perth Trading Estate, ,
Slough
SL1 4XX

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Doxdirect Online Printing 1 star review on 19th March 2024

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was complicated to use and was send to the wrong address. As a result I missed a deadline and have been charged. I am looking to get a refund.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. I am sorry you are unhappy with us. We have despatched your order to the delivery address you entered online, but as a gesture of goodwill you may return your order to me for a refund. I have emailed you the return details. Many thanks The Doxtors

Posted 7 years ago

“You are sending me this before items to be delivered. Very bad”

Helpful Report

Posted 7 years ago

Sorry about that Kemal, we do try and ensure that the review request is sent out after delivery of your order, but this one has slipped through the net. If you have any order enquiries please email service@doxdirect.com and well be happy to help. Best wishes, Doxdirect.

Posted 7 years ago

“The print is completely illegible. I would like to return it if possible. Very disappointing.”

Helpful Report

Posted 7 years ago

Hello, I am sorry you are unhappy with your order. I have emailed you directly for further details, so we can either reprint or refund you. Many thanks The Doxtors

Posted 7 years ago

“One chapter heading is printed at the bottom of the previous page. Not impressed and very disappointed.”

Helpful Report

Posted 7 years ago

Sorry you weren't completely satisfied with your book. We have checked the original word document uploaded in MS Word 2013 and on our version the heading for chapter VIII appears at the foot of page 30 rather than at the top of 31, which is the same as the preview presented during the configure stage of the order process. Your document contains chapter headings positioned using line feeds. In order to control the position of chapter headings really reliably in Word there is a feature on the paragraph format called Page break before which eliminates the need for line feed spacing and also makes page composition much easier. Hope this helps with your documents. At Doxdirect.com we pride ourselves on quality and attention to detail but unfortunately it is not possible to check each page of every document we process for errors within the supplied document.

Posted 7 years ago

“No help order wrong rude service”

Helpful Report

Posted 7 years ago

Hello, Sorry you are unhappy with your order. If you could email me directly we can take a look at this for you; service@doxdirect.com. Many thanks The Doxtors

Posted 7 years ago

“Delivery was extremely late, meaning the brochure wasn't available for the meeting it was intended for. Very disappointing. Will not use again.”

Helpful Report

Posted 7 years ago

“I would love to leave a review but I am still waiting for my product, therefore am unable to at present.”

Helpful Report

Posted 7 years ago

Hi Suzanne, please can you email service@doxdirect.com with your order number, and we can check on your delivery. Thank you.

Posted 7 years ago

“Quality was appalling”

Helpful Report

Posted 7 years ago

Hello, thank you for your feedback. Your file was very poor quality, I contacted you by phone and by email warning you of this, and you replied to proceed as is. So I am sorry but we can only print as good as the file supplied. Many thanks The Doxtors

Posted 7 years ago

“I'm sure the prints are good however I have tried to place an order and it won't take me to the payment screen”

Helpful Report

Posted 8 years ago

Hello Caron, I have emailed you directly so we can resolve this for you. Many thanks The Doxtors

Posted 8 years ago

“Poor turnaround despite promising order had been despatched via first class post. Rude staff when contacted Oder hadn't been despatched at all Very dishonest”

Helpful Report

Posted 8 years ago

Hello Christine, Sorry to hear you're not happy with your Doxdirect experience. I must point out that the website does display the date on which an order will be despatched (at both the quote stage and checkout stage). Delivery time is in addition to turnaround time, and Royal Mail delivery dates are not guaranteed (even by Royal Mail themselves). Your order was placed on a weekend, when our production facility is closed, so the order was produced on Monday with 1 day turnaround, then despatched on Tuesday with your chosen delivery method of Free UK 1st Class Royal Mail. Again, the despatch date is displayed when you get a quote and before the checkout to reflect the weekday-only production. As for our staff being rude, I'm sure this was a misconception. Leigh and Lou who you spoke to are both very professional (and lovely) people. However, we don't want any of our customers to be unhappy, so we have refunded you the entire cost of your order. I hope you'll find this to be a fair solution. All the best, Doxdirect

Posted 8 years ago

“My first lot of prints were bent and creased, the second lot had uneven ink where the printer must have been running low on ink, finally the third set were ok but not great quality, for art prints you should definitely pay more elsewhere for better service.”

Helpful Report

Posted 8 years ago

Hello Nicheala, Thanks for sharing your feedback. We do supply free reprints for any customer who isn't satisfied with their order (even when they are simply damaged in the mail as your first ones were). I'm sorry you were not happy with our service on this occasion, and can only apologise that your subsequent prints were not up the standard you required. If you are unhappy with them you can return them to us for a refund. Bye for now, The Doxtors

Posted 8 years ago

“I had difficulty with the website calculator, and locating stuff in general and also the delivery”

Helpful Report

Posted 8 years ago

“I have used DoxDirect often in the past (both personally and within a professional capacity) for many years, and have recommended them to my friends and colleagues. However, this last experience was terrible and they have now lost a loyal customer. Despite speaking to the manager and the customer contact, I had no apology and an attitude of "not our fault". Basically, I sent my printing for them to do, in the past I have been informed of any problems, however this time they just went ahead and printed and did not let me know of any issue until all had been printed. I was working to a tight deadline but gave myself enough time, this problem was eventually communicated at 4:30pm on a Friday - too late for me to get it done elsewhere. After complaining, they just cancelled the order and refunded me with no apology. Their only explanation was that in the past a human being checked prior to print, now it's all automated using machines and it was my fault for not setting up to the correct print margins. I suggested that a print guidelines document, or the option of a "checking fee" be introduced to avoid potential problems, but I see this hasn't been done yet so I'm sure they will have more unhappy customers. An absolute terrible experience. The manager just kept saying that they do work for bigger customers with no problems. A customer is a customer, regardless of size - awful attitude. I went to a local printer who honoured DoxDirect's cheap price for us, did the work within 3 hours and I even had a lovely cup of tea and chat with them. They told us they've heard about DoxDirect before and weren't impressed. Our £6,500 printing job is now with them, do not use DoxDirect, go local!”

Helpful Report

Posted 8 years ago

Hello Sarah, We are sorry to hear that you were disappointed with your recent Doxdirect order. The majority of online printing services follow an automated process with no human interaction in order to reduce cost to the customer, and while Doxdirect in theory is no exception to this, we do go the extra mile and check print jobs personally whenever possible, at no extra cost. When a mistake on the customer's part is spotted, we inform them, and in some cases we even correct the artwork or reprint an entire order. The mistake in this instance was that the text in your artwork was too close to the edge of the page, which only became apparent after the pages were printed and then punched ready for binding, hence only being able to inform you of the mistake at the time we contacted you. This was a high value job, but nevertheless we did offer to reprint it at no extra cost to you - another rare thing for an online printing company to do - and finally refunded the entire order at our own expense and still shipped it to you. The signed-for delivery was actually delayed because of incomplete address details on the order form, which is out of our control. Again, we are sorry to hear that you are disappointed with your experience this time around, and feel we have done everything we could to rectify the situation. Going forward, we have started to add online tutorials to the website (the cover design tool for example) and will expand these to aid customers in preparing perfect documents for printing. Best wishes, The Doxtors

Posted 8 years ago

“Doxdirect for the most part works. When it doesn't work, they insist they will not compensate, but will reprint. We weren't looking for compensation but redistribution of our reprints to all delegates who attended our seminar that day. This was classed as 'compensation', they could only deliver reprints to us and we would then have to sort out p&p ourselves. Oh with £5 off our next order. Not for the second time Doxdirect.”

Helpful Report

Posted 9 years ago

“absolutely awful service, paid for fast delivery and one day turn around, didn't receive my item for over a week later. The woman 'Louise' I was put into contact with once complaining was very rude, sarcastic and unhelpful and didn't care at all. Absolutely would NOT recommended this website. Go elsewhere and don't rely on them is all I can say. Would never use them again.”

Helpful Report

Posted 9 years ago

Hi Charlotte, Thank you for your valued feedback. We did process your order on time, though I am sorry your order was then lost by Royal Mail. I have refunded you as discussed. Many thanks Louise

Posted 9 years ago

“I didn't get my order yet.”

Helpful Report

Posted 9 years ago

Hi, your order was despatched Friday 21st via Royal Mail 1st Class. Many thanks The Doxtors

Posted 9 years ago

“I didn't get my order yet.”

Helpful Report

Posted 9 years ago

Hi, your order was despatched Friday 21st via Royal Mail 1st Class. Many thanks The Doxtors

Posted 9 years ago

Doxdirect Online Printing is rated 4.8 based on 3,433 reviews