DPD Local Reviews

"Absolutely Unacceptable Service \u2013 DPD Lost My Parcel and Takes No Responsibility\r\nI dropped off my package at a DPD drop-off point on May 13th, with the delivery scheduled for May 14th. It\u2019s now May 19th, and my parcel has still not been delivered. When I contacted DPD customer service, they told me they are \"unable to locate the package\" and have to open an investigation, which could take up to 10 working days. That is completely unacceptable.\u2028\u2028How does a professional courier company just lose a parcel and then offer no immediate accountability or compensation? I trusted DPD to deliver something important, and instead I\u2019m left with vague apologies and a long wait for an investigation.\u2028\u2028This is not just bad service \u2013 it\u2019s irresponsible and unprofessional. I will not be using DPD again and would strongly advise others to think twice before trusting them with valuable items. Customer support was unhelpful and dismissive, and there\u2019s no sense of urgency or respect for the customer\u2019s time or trust.\u2028\u2028Extremely disappointed"

"An employee(delivery driver) of yours was supposed to bring a parcel to my home today and left it at another address, although I did not tell it to be left at another address.The DPD employee who left the package at the wrong address also took a picture of the package and now the picture has disappeared from your application, only that I have proof of that picture. Since I stayed at home to receive the package and it was not brought to me, I called the DPD Customer Services 2 times today and both ladies lied to me saying that I did not write the correct address, they were referring to the number of the house where I live, but it is not true because my address appears in the DPD online application and I think that they did this because they had no explanation and to protect their colleague who delivered my package to another address.\r\n Terrible experience with DPD Customer Services, you are supposed to solve the issues not try to pretend in order to protect your colleagues.\r\n If wants more evidence, I've recorded the phone calls."

"My parcel was supposed to arrive in Frankfurt, they kept it in a deposit in another city, I called to see what happens and they told me after 1 week that the adress is wrong. After emailing they said they will discuss with the partners and after another week they are telling me they will send it back. The most unprofessional company that I ever worked with!!!"

"I\u2019ve lost trust with Dpd they haven\u2019t delivered or refund. \r\nI have complained about the issue and they failed to resolve my case."

"I\u2019ve lost trust with Dpd they haven\u2019t delivered or refund. \r\nI have complained about the issue and they failed to resolve my case."

"Received a notification indicating delivery which, in fact, had not occurred. Upon contacting the depot and speaking with a representative, it was confirmed that the driver's GPS showed the parcel was not delivered to the correct address. I inquired about contacting the driver or re-delivery, only to be informed that the sender must initiate a signature dispute, which seems unreasonable. It raises the question of the complexity involved in delivering a parcel to the correct address."

"Short Review: If you believe DPD Local failed in their responsibility and have a case, consider taking it to the County Court for a small claim. Their poor handling of prohibited items and lack of accountability can be challenged legally. \r\n\r\nLong Review: Recently, I trusted DPD Local to ship my package, thinking it was a reliable choice. I shipped a coffee machine with honey, not realizing these were \"prohibited items.\" Despite being upfront about the contents, my order wasn't cancelled as per their policy. Instead, they offered me insurance, which I purchased. I packed the items carefully, but upon arrival, it was evident that the package had been mishandled. The coffee machine was broken, and one jar of honey was shattered. After lodging a complaint and exchanging several letters, DPD Local rejected my claim, stating it was my responsibility. They argued that they could not check every order, but by 2024, their system should be able to recognize prohibited items when a client is transparent. They failed during the ordering phase and offered insurance for an item they later refused to cover. Feeling disappointed, I pursued the matter in the County Court and eventually received my money back. If you have had a similar experience, don't hesitate to take legal action against this company. I hope this review helps others. Thank you for reading."