“worst call handling system I had to deal with. There is no way of getting through to them. At this point I am not even sure they are a real company. Yesterday I was at least, even if fake assigned a position in the queue but was always kicked out of the cal when I got close at positon 5, 7 and best at 3 but today they even switched the queue off.”
“Absolute scam of a company!
Company just lies about refunding money
Been trying to get my money back since September 2021!
Do not trust them go elsewhere!
I have even reported them to Watchdog and Rip off Britain. We are now going to the Police and Mastercard fraud!”
“SCAM!! Positive reviews are fake.
SCAM!!! Beware fake positive reviews!
This company are dodgy and are taking
peoples money as a scam.
I Booked my Flight with Dream World Travel in
Feburary 2022 and paid in Full. My Traval date was August 2022 with Emirates But they didn’t send me E-tickets and just only send invoice. I phoned the airline and they said there is a booking but if they don’t pay 8th of March it will cancel automatically.When I called emirates after 8th March,they couldn’t find my booking and they said booking cancelled 8th of March because agent didn’t pay and ticketed.
I phoned the DWT and Emailed them but no Reply.So don’t waste your time to call and email them, they not going to respond you.Luckily I was using my credit card to make payment and I put a despite claim against to DWT through the bank(Under Section 75 of the Consumer Credit Act 1974).Hopefully I will get my money back through the bank.
They will lie constantly and change their own terms
and conditions as it suits them. Please do not book with this company.
Dream world is an absolutely scam company, DO NOT EVER BUY A TICKET FROM THEM.I wonder why the regulators have not sanctioned them yet. This company ruined and destroyed your holidays.”
“Poor service. I have been trying for a refund for over 6 months now. Last 2 months they are not responding to emails and now not picking up phone calls. Looks like a sham company totally fraudulent.
Shubho”
“Fraudulent really. I broke my ankle and tried everything I could to either get a refund or a flight change.
I was PROMISED by customer service my case was being dealt with. They would either phone or send an email within a 2 day period. I never received any contact from them whatsoever, That's why they are fraudulent. I hope that in the future these dishonest lies are brought to attention with professional bodies. This company can't continue to operate in this manner and should be shut down.”
“Absolutely fraudulent! I can't get my refund for cancelled flight from Ukraine because of war. No human reply, only auto responses.
Hundreds of negative and same feedbacks. Thousands of people been cheated and list their money...”
“Customer service is awful, waiting for an hour numerous times on the phone to be greeted by an answer machine. Holidays should be exciting but all I’m doing is getting anxious and stressed because of Dreamworld. ...... thanks for ruining my dreams”
“Never ever by tickets with them . They are total fraud. I never received my e ticket even after buying ticket six months ahead so I got suspicious and cancel my ticket with them . But I still waiting for the refund never received it . So bad experience.😒”
“I booked a ticket with DWT in April 2021 and because of Covid 19, the airline cancelled all their flights. Since April 2021 till now I have been trying as much as I could to get my refund but there has been a clear indication that DWT is a fraudulent company derive pleasures collecting money from people without delivering services. I wonder why this company still allowed to be operational.”
“no tickets issued after full payment
sneaky customer service . showed me my booking on airline website and then it disappeared there after that im being told to wait for the tickets 3 months then 2 months then 1 months ...until they might cancel it? if we contact the airline they say no ticket was bought by agents...they just took our money so far for nothing...scam if u dont react immediately...they wont listen to you and play the game”
“Dream world is an absolutely scam company, DO NOT EVER BUY A TICKET FROM THEM. This company ruined and destroyed our holiday. We wanted to visit 4 years later and bought a ticket from this swindler company to see my elderly parents but when we came to the airport the airline staff said your agency cancelled your ticket. We were all shocked and tried to call them but there was no phone line. They are not answering the phones and emails. You might see some good feedback but they are definitely fakes. I am not going to leave this, I had a conversation with a lawyer and we are going to sue this company. It does not matter how much it will cost us.”
“Dream world is a scam and I wonder why the regulators have not sanctioned them yet. My flight from Dakar to London was cancelled and Dream world said it will take up to 6 months to refund. That has since passed and they said "4 to 8 weeks" which has also passed. It's nearing a year and I have not got my refund from this fraud of a company, despite several emails and calls. I have decided to approach the small claims court to teach them a lesson. Please, beware of dreamworld. They are a scam and a fraud. I will stop at nothing in dealing with this fraud they have committed to me because they have offended the wrong person. Wind up your fraudulent affairs you bunch of fraudsters.”
“Do not ever buy tickets from Dream World
Do not ever trust Dream World. I booked two airline tickets in May 2020 through Dream World. The airline canceled the flight due to covid. But I am still waiting for my refund after 23 months. They keep asking me to be patient. Tell all your friends not to deal with this company!!! This company is a total fraud.”
“Do not use this company. The positive reviews are definitely fakes. When you try to call them their numbers either show as 'invalid' or you are on hold for 30 minutes and then get sent to voicemail. Nobody calls you back. Nobody replies to emails. They send out an ATOL certificate but now I have checked ATOL and they are not registered with them, the certificate is not valid. We paid a lot of money for flights to Florida and have now spoken to Aer Lingus and been told we have no flights booked. Dreamworld made an initial reservation but didn't complete it and our reservation was cancelled. We have paid for flights that we are not booked on. We are pursuing this through our credit card company. It is always advised to book travel with a credit card because this gives protection and we are sadly learning that this is true. We will be looking at other legal avenues to protect others from the fraud that we have been victims of.”
“I wish I read these reviews before I paid my money to this company. I searched for cheap flights and was sent to this company and I found reasonable prices for my flights. I paid for my flights and then I got email confirmation and I was quite happy with that. When I checked my PNR to see my flights then I got shocked to see this PNR is only for reservation and DWT hasn't paid to Airlines.
Today, when I checked my booking and I found out that tickets has been cancelled. I have been trying to ring them but can't get through to them as I am always on never ending queue. I have emailed them plenty of time but no reply.
PLEASE AVOID THIS COMPANY AND REPORT TO EALING TRADING STANDARDS.”
“Like so many, tickets booked but airline mevwr heard of us. Total fraud. This company says its been going 16 years, i laugh, what a scam. Customer. Service only contacts when u leave a bad review ( please leave ur booking ref number so we can assist). You have been warned.”
