“Still waiting for a refund for flight tickets where the airline has cancelled the route!
No flights operational direct, spoke to turkish airlines and said in entitled to full refund yet this company will not or has not refunded us. !!!!!!!
Disgusting customer services”
“Booked flights for New York April 2020 COVID meant that we could not travel. Still have not received a refund. Paid over 2000 pounds still getting the same emails it has went to accounts as urgent or it's due to the pandemic. My husband has been diagnosed with terminal cancer and the money would help us greatly. Please be careful when booking with this site. Broken promises”
“The worst agents out there please don't use them wish I read the views before booking. Booked flight me and daughter on pia flight. Didn't receive e-ticket emailed them they said going send but didn't and now this morning saying the airline has cancelled the flight. But checked with them still going ahead and they still selling same flight they are crocks and don't know why are the airlines deal with them”
“Please deal with this awful evil fraudulent bastards Dreamworld Travel Agency in London they are taking peoples hard earned monies and not issuing their Tickets etc etc !!
Some of them have paid in full months in advance like my Dear friends booked and paid for their Tickets in February 2022 !!
Now it’s June and still no E Tickets issued at all whole family travelling to Pakistan end of July 2022 after good long 8 years too to see their families as well !!
What kind of evilness bastards liars and crooks plus scammers they are should be handed over to the Police plus All Arrested and out in jail to rot forever in my opinion honest to God Almighty Jesus Christ Name !
Catch these bastards before anymore innocent victims fall into their evil hands act fast please and urgently!!
Thank you”
“FLIGHTS RESERVATION:
PNR : NXOI7A
Air Reservation: NOX4U3
Invoice No: TMS-130658
Still did not get my E-ticket and it’s causing me stress & anxiety as I haven’t been home for more than five years. It is so frustrating.”
“shitty company that does NOT book you onto the flights you pay for AND don't respond to you. Karma will catch these pathetic people. They steal hard earned money by sitting on their asses lying to victims. Watch when I say the people involved in this fraud will be punished via Karmic justice soon. I am also getting the police involved.”
“Worst ever also paid last month to go to Indonesia and now nothing.. lines are dead no emails not msg
Full rip off do not use them! Location for office nit real I have found out
Looked on LinkedIn staff don’t live in UK.
Website I go through Like cheap flights. Com should get these companies
Do not use”
“Awful awful customer service. No answer from their main phone number, nor WhatsApp, nor email. Their website is terrible so is their app (which is not available on iPhone. Who works for this company? I will never use it again and will NOT recommend at all.”
“Appalling and dishonest.
I paid for my flights to Indonesia two weeks ago and I'm yet to receive my eticket. I have been in touch with them and was sent a booking reference which expired two days later. Singapore Airlines advised me that the reference number expired because my flights had not been paid for by Dream World Travel. They also said that I should have received my ticket as soon as my money was taken. It seems that I was given the reference number by Dream World just to get me off the phone. I've been swindled by a dishonest travel agent.
Now, after a chain of emails from Dream World (and replies from a different agent each time), I'm still no closer to receiving my etickets, which has put booking all my remaining plans on hold while prices for everything are rising. It has been two weeks over 10 emails to and fro.
I've even received a message from their customer care Team Lead to tell me I can get a refund (in 8-12 weeks, minus 15% admin fee) or my etickets within 72 hours. This time has passed and I've heard nothing back.
Charging an admin fee for a refund when Dream World haven't even paid for my flights is a joke, and 8-12 weeks for a refund means that my holiday would be cancelled.
I wish I had checked reviews here before booking with them.”
“I don't know how this company is still operating with all the bad reviews. I have had the worst experience with this company . I bought a ticket worth 600 pounds but had to cancel 3 weeks prior to flight. After lot of emails they said they have to charge me 400 pounds and i will only get 200 pound in return. They asked me my bank account details and after that they haven’t paid me my money and they are not giving any replies to my countless mails. If you are a truly a service based company then please return my money.”
“One of my flights have been cancelled. Asking for a refund based on that. Spoke to DreamWorldTravel and Qatar Airways. The flights have not been booked just reserved and not paid for by DWT or one of their other agencies. This is what Qatar is saying. DWT are saying flight booked and there is no cancellation. My friend booked direct with QA and has been informed the flight is cancelled and has also been issued refund. I had emailed DWT without success. The only option is to take it further. Trading standards will also be informed as well as all other relevant agencies. Another thing to note is they do not appear to have ATOL cover, at least the trading name is not listed on the website. False representation is illegal.”
“Stay Away from this bunch of liars and scammers
Took me 6 months to get money back and they took £150
Be Warned these are the worst people I have ever dealt with
You will regret ever going near them”
“I bought a flight ticket through this agency in 2020. Flight canceled due to covid. Until today, despite many e-mails of assurances, I have not received a refund. In April this year, I bought a plane ticket again. I did not receive any confirmation by e-mail. To my inquiry on this matter, I received a laconic reply that my money would be returned quickly. To this day, I have not received my money back. I have reported financial fraud to the above agencies”
“I booked a flight end of March 2020, from Venice to Cayman costing 760.00€.
The flight has been cancelled for COVID. Invoice TMS 84166 ref 2BHWN. I am still waiting for the refund which has been accepted in June 2020. In March this year, they sent me an email saying they giving me a voucher instead,I sent them the itinerary and dates , no reply. Sent a letter directly to the director, asking for the refund, no reply. I had to book the flight with another company because it is impossible to get in touch with them.very bad experience, but I will not stop here.
I”
“Most rubbish company ever I have gone through. Their customer service is extremely frustrating. They can't understand what we are saying and they are not able to explain any reason. Companies charge a lot for any changes, after paying large money they don't ever do the changes that you want. Please don't go for this company. It's a total waste of TIME and MONEY wasted. they changed my flight time without my consent.”
“Terrible, terrible company. Do not use if you do not want to loose your money.
Cancelled flight and offered refund of less than 50%, due to airline charges. Contacted airline and was told this was not true.
Once challenged DWT ceased all communication with myself.
AVOID AT ALL COST!!!!!!!”
“If there was a 0 it would that. I was due to travel in 8th April 22. Unfortunately, I tested covid positive on my Pre travel PCR test since then I have been trying to get a letter from them for my insurance company stating that I have been unable to get a refund. No one ever answers your emails, you wait for hours in a queue to speak to someone for them to do absolutely nothing to help, just pass the buck stating that someone who isn’t in the office needs to deal with it. Whilst writing this review I have been waiting in the queue for 1 hr and moved 6 places. Shocking! This company give appalling customer service and I would stay well clear. I wouldn’t mind I don’t even want a refund; all I need is a blooming letter! Words cannot express how I feel about their complete lack of customer support.”
“If I could give it zero. I would. It’s a scam company! They take your money but don’t book your flights!
10 days before we are due to fly, they emailed us to say we didn’t have a seat on our return flight, the one we booked with them and paid for MONTHS before. We tried calling and sitting on hold for hours. When we finally spoke to someone they hung up on us when we asked for a manager! We still have no idea why when we booked and paid for something they didn’t book and pay for our flights.
Awful company, it’s not worth the stress book direct with the airline, this company is a scam!”
