Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

DressLily Reviews

1.3 Rating 418 Reviews

8 %

of reviewers recommend DressLily

Company Reviews

1.3

Based on 418 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DressLily made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DressLily 1 star review on 15th September 2020

Victoria Bilton

DressLily 4 star review on 12th September 2020

DressLily 1 star review on 23rd May 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a dress on 4/23 for Mother's Day. Requested 7-10 day shipping and paid for all of the above (it was on the original receipt). Received a tracking number and continued to check until 5/10. At this time, contacted customer service, who stated that the product was in the US and was awaiting pickup at the airport but that we had requested standard shipping which was 20-30 days (and the online receipt was changed, so original record was no longer available). On 5/17, I involved some outside help from my father, who contacted FedEx and they stated that they needed the pickup tracking number. We spoke with customer service who requested that I enter a ticket in order to get the pickup tracking number. Emphatically, we asked the customer service representative to enter the ticket, since this is not something that you should ever ask your customer to do since it is not really their purpose. Still a week later, nothing received. New tracking number states that it has now been picked up on 5/22. So, now even their standard shipping is missing the mark. Beyond unhappy with this situation. In the business world, there should never be a customer service department who cannot help their customer. Why would you ever require your customer to make contact with another group soley by creating an online ticket? Whomever created this business model, should have been fired on the spot since it conveys their total lack of commitment to their customer. They have lost many customers given the reviews that I have been reading, and this one is also lost to them. If the product does not show up within the next week, I will have to go through the bank to recoup my money.”

Posted 3 years ago

“TERRIBLE - WRONG DRESS- NO MONEY RETURN - NO RETURN ADDRESS PROVIDED 33 EMAILS LATER - BEST OPTION OFFERED 10% of £200 DRESS. DO NOT MAKE MY MISTAKE AVOID THIS LILY GOWN/DRESS LILY/VED DRESS or ANY OTHER NAME IT WILL CHANGE TO! Hi guys. I have ordered a wonderful wedding dress, with big hopes for it. I received it approximately a month over the promised date, which wouldn't be so bad as I understand postal transfer issues etc. Unfortunately the dress does not fit it as it should, even though I purposely ordered it a size bigger in order to ensure that if required it can be fitted in and avoid any chance of returning it. However upon trying on the dress, i could barely get into it and cannot zip it up at all (appropriately 10 cm gap). I assure you that I have not gained weight or provided the measurements wrong, as had them checked number of times by myself and a friend. Furthermore I even lost 2 kg of my initial weight since ordering the dress. Thus, wrote a nice email to Lily gown asking to return due to size issues, and to be honest have had number of emails of nothing but trouble since, being accused of providing the wrong measurements. Please note, all I want is just to return the dress and have no intent of messing around with the supplier as that has never been my intent. I genuinely dont believe i will be able to return the dress or will receive any refund as Lilly has done nothing but been very unhelpful and accusing in her emails to me. I am now stuck with a dress that is too small for me. I normally never write a bad review however I do not think I am treated fair. I would never ever recommend Lilly Gown to anybody planning of buying a dress from them, think twice before ordering! Poor service, unhelpful staff and unpleasant treatment of customers! Furthermore this has put me off of ever ordering any dress online. Lilly, hope this review really makes you rethink of how you treat your customers and the service you provide. I will get another dress, and even if I lose the money it won't impact my big day too much on the big scale, however as a business owner you must take responsibility of your actions and if this is how you treat your customers normally, you should perhaps reconsider of how you deliver.”

Posted 3 years ago

“If I could give no stars i would. I order a bathing suit a month ago and they keep tell me it's been shipped but everyone they claim they used says they never got my order. I've tried to cancel and get my money back and I'm still getting the run around. I would never use this place again all I'm asking for is a refund and to cancel my order. They have pretty still but if they act like this I'll use something else.”

Posted 3 years ago

“Zero customer service. Never received my item.”

Posted 3 years ago

“30 days later still no swim suit and I trackable package by Fedex. Can we sue? They suck !”

Posted 3 years ago

“I'm still waiting for my product and the said that it has been shipped but it was on hold at customs.”

Posted 3 years ago

“Placed an order on April 21st. They took the money Immediately and it has now been almost a month with little movement. Support told me that they have until June 21st to deliver... 🤦‍♀️ Flat rate shipping is 7-25 days not over 60. It's ridiculous. I highly recommend NOT purchasing from this company.”

Posted 4 years ago

“My experience is pretty much the same as everyone else’s. I ordered a swim suit, received an email saying it was shipped, but two weeks later there is zero movement in my package. The tracking info just says the label was created. I have not gotten a response to my request. Worst shopping experience EVER!!”

Posted 4 years ago

“Mi experiencia para con esta web está resultando ser nefasta. El día 13 de Enero de 2020, efectué un pedido de 4 artículos de los cuales, 2 de ellos eran: un bikini de mujer y otro de niña; ambos a conjunto, con objeto de regalárselo a mi cuñada y sobrina, para que fuesen a juego, como madre e hija, a la playa, llevando el mismo diseño, pero en diferente talla. El día 20 de Enero de 2020, llega mi pedido y, cuál es mi sorpresa cuando, al abrir el paquete del bikini de mujer, descubro que la parte de arriba es la talla S (que, efectivamente, era la que había encargado), en tanto que la de abajo es la XL, con lo cual, me es imposible regalárselo a mi cuñada porque ella lleva la talla pequeña y tampoco podría aprovecharlo ninguna otra persona más gordita como mi madre, puesto que las tallas están mezcladas y hay un salto de 4 tallas entre el top y la braguita. Para colmo, el de niña, que sí que me lo incluyen en la talla solicitada, se me queda "cojo", porque la gracia era regalar el set completo madre e hija, no sólo el de la niña, por lo que decido esperar a que me reenvíen el de adulta en la talla correcta. Para reenviármelo de nuevo, me chantajean y me dicen que, por supuesto lo harán, pero que antes escriba un post completo en mi blog, que me haga eco de ellos a través de todas mis RRSS y que, para colmo, suba reviews de los otros 3 items a su web con la máxima puntuación posible y hablando maravillas de estos. Yo, como es lógico, para no perder el bikini, claudico y hago todo lo que me piden... Saco fotos de calidad de los productos, etc. dedico tiempo a redactar todo bien en español e inglés... Después de hacer todo correctamente y esperar 10 días, el 1 de Febrero me confirman que me lo van a enviar, pero "casualmente" ese día se van de vacaciones. Sigo esperando, esperando... les escribo a medidados de febrero sin obtener respuesta alguna.... Y, no es hasta el 10 de Marzo hasta que no me contestan, alegano que me lo acaban e enviar, excusándose en que se han retrasado por culpa del corona virus. Nuevamente, me exigen que les haga más publicidad y yo les explico que, hasta que no lo reciba, no compartiré más opiniones favorables hacia su web. Supuestamente, desde el 11 de Marzo, ese paquete está extraviado... Les escribo a mediados de Abril a ver si saben algo y nada... Llamo mil veces a Correos y tampoco. No es hasta el 12 de Mayo (casi dos meses después) cuando me ofrecen reenviármelo una 3ª vez, pero resulta que esta oferta no es real porque el bikini está agotado y ya no se fabrica con lo que no lo van a volver a tener en stock y además, tampoco devuelven el dinero. Conclusión: después de 4 meses de espera por él, a día de hoy, no tengo nada, ni previsión de conseguir otro. He perdido, no sólo 1 bikini, sino 2, porque el de niña sin el de su madre, no tiene sentido y además, después de tantos meses, esperando por el de la madre para regalar los dos juntos como lote, la niña a crecido y tampoco le vale el suyo. He perdido 16.11 $ + 11.80 $ = 27.91 $ a lo tonto. NUNCA MÁS”

Posted 4 years ago

“Mi experiencia para con esta web está resultando ser nefasta. El día 13 de Enero de 2020, efectué un pedido de 4 artículos de los cuales, 2 de ellos eran: un bikini de mujer y otro de niña; ambos a conjunto, con objeto de regalárselo a mi cuñada y sobrina, para que fuesen a juego, como madre e hija, a la playa, llevando el mismo diseño, pero en diferente talla. El día 20 de Enero de 2020, llega mi pedido y, cuál es mi sorpresa cuando, al abrir el paquete del bikini de mujer, descubro que la parte de arriba es la talla S (que, efectivamente, era la que había encargado), en tanto que la de abajo es la XL, con lo cual, me es imposible regalárselo a mi cuñada porque ella lleva la talla pequeña y tampoco podría aprovecharlo ninguna otra persona más gordita como mi madre, puesto que las tallas están mezcladas y hay un salto de 4 tallas entre el top y la braguita. Para colmo, el de niña, que sí que me lo incluyen en la talla solicitada, se me queda "cojo", porque la gracia era regalar el set completo madre e hija, no sólo el de la niña, por lo que decido esperar a que me reenvíen el de adulta en la talla correcta. Para reenviármelo de nuevo, me chantajean y me dicen que, por supuesto lo harán, pero que antes escriba un post completo en mi blog, que me haga eco de ellos a través de todas mis RRSS y que, para colmo, suba reviews de los otros 3 items a su web con la máxima puntuación posible y hablando maravillas de estos. Yo, como es lógico, para no perder el bikini, claudico y hago todo lo que me piden... Saco fotos de calidad de los productos, etc. dedico tiempo a redactar todo bien en español e inglés... Después de hacer todo correctamente y esperar 10 días, el 1 de Febrero me confirman que me lo van a enviar, pero "casualmente" ese día se van de vacaciones. Sigo esperando, esperando... les escribo a medidados de febrero sin obtener respuesta alguna.... Y, no es hasta el 10 de Marzo hasta que no me contestan, alegano que me lo acaban e enviar, excusándose en que se han retrasado por culpa del corona virus. Nuevamente, me exigen que les haga más publicidad y yo les explico que, hasta que no lo reciba, no compartiré más opiniones favorables hacia su web. Supuestamente, desde el 11 de Marzo, ese paquete está extraviado... Les escribo a mediados de Abril a ver si saben algo y nada... Llamo mil veces a Correos y tampoco. No es hasta el 12 de Mayo (casi dos meses después) cuando me ofrecen reenviármelo una 3ª vez, pero resulta que esta oferta no es real porque el bikini está agotado y ya no se fabrica con lo que no lo van a volver a tener en stock y además, tampoco devuelven el dinero. Conclusión: después de 4 meses de espera por él, a día de hoy, no tengo nada, ni previsión de conseguir otro. He perdido, no sólo 1 bikini, sino 2, porque el de niña sin el de su madre, no tiene sentido y además, después de tantos meses, esperando por el de la madre para regalar los dos juntos como lote, la niña a crecido y tampoco le vale el suyo. He perdido 16.11 $ + 11.80 $ = 27.91 $ a lo tonto. NUNCA MÁS”

Posted 4 years ago

“Ordered an item. They said it was shipped through FedEx FedEx never received it through them. Now no one knows what's going on with my order and they will not refund it.”

Posted 4 years ago

“Miserable experience, keep pushing my delivery date. Still don't have my product. Do not order from them.”

Posted 4 years ago

“Apparently scammed again by yet another crappy company. $100 gone of my hard earned money. I am angry that people steal from us I will never shop online again.”

Posted 4 years ago

“Wish had read these. Got swim wrap okay. Gift for friend. $20.00 included shipping. Month later got a bill from Fedx for $17.00. They said contact dresslily. Did. Now getting letters from collection company. The same wrap was being offered by USA company for $5.00 more. They have better reviews. Stupid to buy from these people.”

Posted 4 years ago

“Recieved a lovely wrap for about $5.00 less than other US company on net selling. Thought great, hope this works out. THEN got a bill from FEDX for another $17.00. Sent it to dresslily as Fedx requested. Now getting collection letter. So bought a bathing suit wrap for $13.00 plus $7.00 shipping. .have an additional SURPRISE, never agreed to pay 17.00 more. Suggest deal with US or Canadian companies.”

Posted 4 years ago

“wrong order, bad sizing, different designs, shipping weeks late”

Posted 4 years ago

“I ordered 3 swimsuits on 4/9/2020 and have yet to receive my items. Company replied to my complaint and said delivery by May 1.”

Posted 4 years ago

“Ordered mine 4/16/20 It's 5/1/20 and still nothing at all received not to mention NO SHIPPING UPDATE. The last thing it ever told me was the label was created and from there nothing else anymore.”

Posted 4 years ago

“Taking forever to ship. Wont update tracking and i csnt seem to locate my order”

Posted 4 years ago

“So over a month ago I ordered three swimsuits from DressLily and they told me they would be here in 7-14 business days I still have not received anything from this company and I have tried to contact them multiple times and ZERO answer the fact that a company could act this way and seriously steal from people is sickening I wish I had read reviews before buying and loosing 59 dollars please do not use this company it is a scam and from now on Im looking at reviews before I waist my time on sorry companies who have no honesty (yes I know the Corona Virus is happening right now but they didn't even have the dignity to say “oh we are sorry but your package will be delayed because of the corona virus and I would have understood then)”

Posted 4 years ago

«
1
2
...
4
5
6
7
8
»

DressLily is rated 1.3 based on 418 reviews