Dunlem Mill Reviews

Name: Dunlem Mill
Rating: 1.90

1.9 Rating 50 Reviews

12 %

of reviewers recommend Dunlem Mill

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1.9

Based on 50 reviews


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Anonymous

Anonymous // 01/01/2019

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“Once again left standing in a queue while the staff behind the tills had a good old chat. Ended up leaving my basket and shopped elsewhere this time. How they remain in business with such poor staff defies me.”

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Posted 6 years ago

“My customer service experience was appalling. The care label on our curtains was apparently incorrect which led the dry cleaner to properly mess up with our curtains. The dry cleaner denies any sort of responsibility while dunelm says they were aware of the issue but cannot do anything about it but offer me a meagre £15 voucher... I had to buy some other curtains but l am way out of pocket as l had to pay £60 for them. The matter was never escalated to a manager as l requested, it took more than two months to solve the issue with loads of back and forth emails and various locutors. Absolutely appalling. I will not buy from them again just because of the more than poor customer service.”

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Posted 6 years ago

“Tried to buy a garden four chairs set. asked in store if they sell them separate. just chairs they said NO. only to find them on there site on internet, so tried to order them, It let me put them in my basket, but would not let me pay. so I rang and sent email to head office, to be told they were sold out, and would be taken off the site, has they were no longer available. Now week later still on site and I yet again could put in my basket and pay for. but to late had to buy from else were. so head office could not care less about their customers, I will not be shopping there again, and I spent a lot in store. Husband will be pleased.”

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Posted 6 years ago

“Great Assistance from the furniture lady!”

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Posted 9 years ago

“I ordered two sets of black out curtains for my bedroom over the internet which seemed very cumbersome as the order was not available for home delivery although available in several (if not all) shops around London. Finally, I managed to get it done only to receive an email the next day saying that one of the products is unavailable and would be sent once the supplier provided information that it will be available again. Obviously, that was no good. I then called back and was held in a queue for 12 minutes by which time I had the cancellation email sent. These guys are hopeless, I had spent an hour to process my order. Don't waste your time on a mediocre and unprofessionally run company.”